“We” are a team of experienced managers in customer service and sales who have gained an in-depth knowledge of German, European and global markets over the past 15 years as Head of Business Unit, Head of Business Development, Head of Sales, Head of IT, Head of Operations, Head of Human Resources and Senior Project Management.

All consultants have a proven track record in their specialist field and this bundled expertise is yours for the taking. Using our own tools and instruments we identify the strengths and weaknesses of your customer service, your sales organisation and your personnel department. Together we then develop strategies and concepts before executing these hands-on within your organisation.

Meet the Schacht Consulting experts …


Attikus A. Schacht

An avid mountain climber and father: “I will use my patience and clear head to lead your organisation to the top.”

  • New business development, structured acquisition of target clients
  • Key account management, tender management including RFI, RfP, RfQ, Rfx
  • Due Diligence and M&A
  • Strategic account planning, customer relations management
  • Contractual negotiations and review
  • Interim project management and departmental leadership
  • Analysis and optimisation of customer processes
  • Outsourcing management, project management, project kick-off
  • Personal and business coaching

• Since 2014 Chairman, Competence Centre Customer Service, DDV (German Direct Marketing Association)
• Since 2014 University Lecturer, DHBW Ravensburg “Customer Service Management” within faculty Business Administration – Retail / Sales Management
• Since 2013 Founder and Owner of Schacht Consulting
• 2011 – 2012 Head of Bosch Communication Centre in Frankfurt, Customer Care Services and Monitoring Services worldwide (5k employees)
• 2003 – 2011 Vice President Business Development and Director Sales walter services GmbH in Ettlingen (8k employees) with the main markets Germany, Austria, Switzerland, Poland and Rumania
• 1999 – 2003 Key Account Manager, Marketing Manager and Senior Product Manager at Tesion Kommunikationsnetze Südwest GmbH & Co. KG in Stuttgart (400 employees)
• 1997 – 1999 Marketing Director Europe responsible for all key accounts in Lead Centre Diaphragms, Freudenberg Dichtungs- und Schwingungstechnik KG in Weinheim (main focus Germany, France, Italy, Great Britain, Scandinavia, Hungary)
• 1995-1997 Senior Product Manager, Service Marketing, Customer Service Area Central Europe, Nokia Telecommunications GmbH in Dusseldorf and Prague, responsible for solution-oriented services for mobile and fixed network operators in international account teams in Germany, Austria, Switzerland, Poland, The Netherlands, Czech Republic and Hungary

• Technical University Darmstadt, Business Administration & Electrical Engineering, core areas: innovation management & marketing, electrical machine technology
Master thesis: “Neuronal networks for control functions in airplanes” at École Nationale de l’Aviation Civile, Toulouse, France
• Certified Coach in the MUV-ASS® method at Striedl & Zaiß in Überlingen and Potsdam


Madlen Berner

www.serviceschmiede.com

Excellent customer service is my passion and is increasingly becoming a competitive advantage for companies. Let us work together to offer your customers something special.

• Qualitative and quantitative contact centre management
• Conceptual planning and execution of projects
• Leading negotiations with workers’ union
• Personnel development
• Quality assurance concepts
• Leading up to 300 employees
• Training employees and team leaders
• Preparing statistics and reports
• Personal and business coaching

• Since 2013 Managing director and owner Die Service-Schmiede, freelance project manager, trainer and consultant, member of Schacht Consulting network, facilitator for change management, member of Project Management Institute
• 2005-2013 Contact Centre Manager, walter services Magdeburg GmbH, responsible for the profit centre
• 2000-2005 Project Manager, walter services Magdeburg GmbH, development and execution of client projects, quality management
• 1997-2000 Trainer, real,- Dienstleistungs GmbH & Co KG, Hannover, responsible for all training and education for the north/east region with 80 stores, advising managing directors and trainers onsite
• 1996-1997 Team Leader Sport & Games, real,- SB Warenhaus GmbH & Co. KG, Berlin-Wildau store with 12 employees/6 mill. Euro revenue

• Project Management Professional (PMP)
• Change Management vocational training with university certification, Deutsche Universität für Weiterbildung Berlin
• Certified Coach MUV-ASS
• Trainee Coaching, walter services Magdeburg GmbH
• Management Trainee Programme, real,- SB Warenhaus GmbH & Co. KG
• Trainer Certification and Examination Board Member, IHK Magdeburg
• Vocational Training Retail Assistant, Berufsakademie des Einzelhandels Niedersachsen/real,- SB Warenhaus GmbH & Co KG


Tobias Höltzel

hoeltzel.net

• HR Strategy
• Analysis and improvement of HR processes
• Developing and implementing HR systems, e.g. flexible working hours, feedback processes and renumeration
• Facilitating organisation development
• Interim for operational HR management incl. wage negotiations
• HR consulting within Due Diligence and M&A processes
• Business coaching

Projects: Strategy development, HR interim consulting, coaching, Business Excellence by MTC, Bruker BioSpin, Opel and Bosch
• Since 2013 Managing Director Tobias Höltzel Personal & Organisation and member of Schacht Consulting network
• 2005-2012 Division Manager Human Resources, walter services GmbH, Ettlingen (8k employees)
• 2003-2005 Senior International HR Project Manager, Celesio Stuttgart
• 2000-2003 Personnel Consultant, Philips Consumer Electronics, Hamburg (400 employees)
• 1995-2000 Personnel Consultant, Jungheinrich AG, Hamburg

• Degree in Management Science with International Politics, Constance University
• Excellence Assessor, Initiative Ludwig Erhard Preis ILEP e.V.
• Associate Coach DBVC, Management Forum Wiesbaden (MaFoWi)


 

Anthony Soprano

www.plivizion.com

• New business development, structured generation of new target clients
• Analysis and optimisation of customer processes
• Customer relationship management
• Due Diligence, market and competitor analysis
• Process design and business process reengineering
• Customer communication (output management)
• Product management (software)
• Project management
• Interim project leadership

• Projects: Reorganisation customer service, concept and execution of “Contact Centre of the Future” technology for Breuninger, BASF, Coca-Cola, Weleda, clariant etc.
• Since 2013 Managing Director and owner, plivizion, project manager, management consultant, solution architect and member of Schacht Consulting network
• 2010-2013 Senior Consultant / Product Manager, legodo AG, Switzerland in pre-sales, key account management and product owner
• 2005-2010 IT Consultant, walter services GmbH, pre-sales and management of major strategic projects

• Vocational Degree Business Informatics (DHBW) with business management, business processes and IT management
• First Class B.A. (Hons.) Business Administration, Open University London
• CILS, Livello DUE, Universtiy per Stranieri de Siena
• Project Management Professional (PMP)
• Training courses in communication and sales
• Member Lions Club Karlsruhe-Schloss (President in 2017)


René Falk

www.rene-falk.com

• Developing and implementing customer loyalty programmes
• Defining IT strategy
• Analysing and optimising CRM and customer processes
• Due Diligence and M&A
• Process design and business process reengineering
• Change management
• Interim project and division leadership
• Outsourcing management, project management
• Personal and business coaching

• Member of Schacht Consulting network
• 4F Lebensart GmbH, Founder (www.imperii.de)
• Loyalty Partner Solution, Consultant (interim)
• HANSE Executives GmbH, Founder and Partner
• René Falk Management GmbH, Founder and Managing Director
• Dirk Rossmann GmbH, Consultant (interim)
• converneo GmbH, Founder and Business Development (interim)
• FanMiles GmbH, COO/CIO (interim)
• IT Sonix AG, Executive Board (interim)
• arvato direct services München, Site Manager IT DeutschlandCard GmbH, CIO
• arvato services Gütersloh, Head of Consulting Bertelsmann Marketing Service, Consultant

• Senior Project Manager IPMA Level B, GPM
• Preparing for Opportunities, Bertelsmann University
• IMDP (International Management Development Programm)
• 1993-1999 Business Informatics, Leipzig University
• 1997 semester in Umea, Sweden
• Electronics high school leaving certificate


Nicolaus von Löbecke

Do your best every day. That’s not just the case for me, but for each and every one of us. Acknowledging this thought is the only way to develop something really good for your and your company.

• Process optimisation for medium-sized and also internationally active companies
• Sales management for manufacturing industries
• Interim sales management and efficient new customer acquisition
• Interim company leadership for medium-sized companies
• Sustainable personnel leadership
• Developing and introducing complaint management systems
• Integration management involving different divisions or companies
• Personal and business coaching and sales training
• Hands-on manager

• Projects: Sales management at Gebr. Müller Kerzenfabrik AG, Industriedruck GmbH, Toocan GmbH, Visono GmbH, Hotelnavigator GmbH. Process optimisation for Audi AG, Eosta N/V, Bioland Markt GmbH, Claudia Scoda
• Since 2013 Freelance management Löbbecke Consulting, member of Schacht Consulting network
• 2003-2013 Board Member, Lehman Natur GmbH, Mönchengladbach, manager, sales manager and key role in developing Europe’s largest organic fruit and vegetable centre
• 2002-2003 Managing Director, Stiftung für Naturnahes Wirtschaften, Hamburg (fund for close-to-nature business activities)
• 1998-2002 Sales Board Member, Bergquelle Naturhöfe AG, Dorstadt
• 1994-1998 Managing Director Sales, Bergquelle Agrar-Naturprodukte GmbH & Co. KG, Dorstadt
• 1993-1994 Consultant, BDO Corporate Finance Services, Berlin

• Business Management with Marketing, European management and Finance, Bamberg University
• Reserve Officer training in the Armoured Reconnaissance Battalion, Lüneburg
• Banking apprenticeship
• Father and oldtimer fan


Achim Kelbel

My doing is driven by performance – from corporate vision/guiding principles to structures/processes and final execution.

www.achimkelbel.de

• Years of experience as managing director, consultant, international trainer and coach for global organisations
• Conception and facilitation of strategy, change and performance projects
• Improving business processes based on lean management
• Optimising processes and structures for more efficiency and effectiveness
• Conception and execution of one-step and multi level sales
• Operative and strategic field experience
• High competence for method and execution
• International contracts as consultant, trainer, business coach in German and English speaking markets
• Trade writer, speaker and moderator for large groups

• Since 2004 Consultant, Interim Manager, Trainer, Coach, since 2013 member of the Schacht Consulting network
• 2001-2004 Managing Partner, Kramer & Partner GmbH, Ettlingen, brand oriented management consultancy
• 1995-2001 Head of Personnel, Esselte Leitz GmbH & Co, Stuttgart, files and filing systems (1.3k employees)
• 1998-1994 head of Personnel and Administration, August Krempel Soehne GmbH & Co, Vaihingen, manufacturer of packaging machines, associated plastics and materials (450 employees)
• 1987-1998 Assistant to the Managing Director, Laaser & Co. GmbH, Berlin, manufacturer of measuring instruments and automated systems (50 employees)

• Bank apprenticeship, Bank für Handel und Industrie, Berlin
• Economics and Social Science Faculty, Business degree, Cologne University
• European business coach certification
• Board member for finance, Marketing Club Stuttgart
• Non-stipendiary magistrate in Stuttgart labour court
• Author of books and publications in trade journals


Andreas Bessel

andreas-bessel-communication.de

I support my clients to achieve their corporate goals by using the strengths and weaknesses of their employees.

• Consultant, trainer and coach for leadership communication, employee leadership, responsibility strategies
• Sales training, top-level sales teams coaching
• Conversation techniques for customer service teams
• Achieving KPIs in sales and customer service
• Personality development, persuasive and convincing behaviour, gaining confidence in public speaking
• Team processes, improving team efficiency, disruption as chance
• Train-the-trainer and trainer coaching

• Since 2014 Freelance communication trainer, coach, consultant and member of the Schacht Consulting network
• 2006-2014 Communication trainer, VP walter services Akademie, walter services GmbH (8.5k employees in 21 sites), developing and executing staff and leader development programmes, leading projects to achieve KPIs across all sites, leadership of onsite trainers.
• 2000-2006 Project Leader, walter Telemarketing & Vertrieb GmbH (2.5k employees across 3 sites), developing and implementing training programmes and coaching, leading team leaders in customer service and sales.
• 1998-2000 Trainer, Quelle AG, trade and communication seminars

• Vocational university degree Communication Psychology, Fachhochschule des Mittelstands
• Trainee Coaching, walter services GmbH
• Rhetoric in media context
• Training for trainers and coaches
• High school leaving certificate in retail (IHK)


Rémon Elsten

www.crystal-partners.ch

25 years of experience in the field of CRM and Customer Service combined with a high level of competence in corporate environments

• Customer service and sales
• Multi-channel communication
• Customer relationship management
• Interim project and division leadership
• Improving customer processes
• Outsourcing management, project management, project steering

• Projects: Improving customer service and sales for Swisscom, Akzo Nobel, Zürcher Kantonalbank, Helsana, AIL, Hugo Boss AG, RADO, Lindab
• Since 2007 Managing Director and Owner Crystal Partners AG, since 2013 member of Schacht Consulting network
• 2000-2007 Managing Partner and Principal, Crowne Associates AG, Switzerland
• 1998-2000 Senior Consultant, Intercai, Switzerland
• 1996-1997 Consultant, Intercai Nederland B.V., The Netherlands
• 1988-1996 Team leader telecoms, internal consultant, ING Group, The Netherlands

• Engineering Degree, Technical University Brabant, The Netherlands
• Postgraduate marketing degree, Institute of Marketing, The Netherlands
• Postgraduate project management degree, Open University, The Netherlands
• Postgraduate organisation and Management degree, Open University, The Netherlands
• Vice President, Call.net, Swiss Contact Centre Association
• Board Member, European Confederation of Contact Centre Organisations
• Co-author “CRM – Customer Management between Increased Sales and Efficiency, together with Dr. Nils Hafer and “ROI of IKT in Contact Centres” with Dr. Andreas Erat


Klaus Ulrich Kohler

kuk-interim.de

If your B2B and B2C customers are satisfied, your company is doing well – that’s what I strive for, with many years of experience and references in Account Management, Operational Management, Tender Management, Restructuring and Sales

• Cost management and restructuring
• Operations within the service sector
• Key account management and sales support
• Outsourcing business services
• Establishing and leading cooperation models and tendering communities
• Design, set up, running, transfer and closing service industry sites
• Operative M&A support and post-merger integration
• Interim divisional leadership
• International profile (Turkey, Hungary, South Korea, Switzerland etc.)

• Since 2016 Head of Sales and Business Development, Loyalty Partner Solutions GmbH
• Since 2013 Freelance Consultant and Interims Manager, member of Schacht Consulting network
• 2011-2013 Managing Director Operations, TOP-10 Service provider (customer care, sales, B2B), 80 mill. Euro revenue, 2.5k employees
• 2001-2011 Vice President Customer Care (key account management, operations, business development), arvato services Stuttgart, part of Bertelsmann AG, 270 mill. Euro revenue and 11K employees in Germany
• 1998-2000 Division Head IT, Quality Management and Shipping, arvato Services
• 1996-1998 Department Head Quality Management, Deutscher Bücherbund GmbH & Co. KG, book club within Bertelsmann AG, 1.5k employees, 4.5 mill. members, 100 retail outlets
• 1993-1996 Department Head Customer Service, Deutscher Bücherbund
• 1992-1993 Assistant to the Division Head Customer Service, Deutscher Bücherbund
• 1990-1991 IT Helpdesk Coordinator, Deutscher Bücherbund

• Vocational Business Degree with Business Informatics, DHBW, Stuttgart
• Vocational English language Post-Graduate Executive MBA with General Management, Henley Management College, UK
• Certified Consultant for Restructuring and Financial Recovery, SRH Hochschule Heidelberg


Thomas Müller

www.avenar.de

As a family man and endurance athlete, I also have private properties that are incessant for every project success!

• Interim management for sales and customer service
• Multichannel management and active interconnection of sales channels
• Due Diligence and M&A
• Developing and improving customer relations management
• eCommerce / mCommere: increasing customer experience, customer frequency, revenue
• Social media / commercial media: development and interconnectivity
• Increasing customer loyalty and customer satisfaction
• Operational improvements for contact service centres
• Change management, fusion, financial restructuring, outplacements, negotiations

• Since 2018 board member of advisors at Competence Call Center, CCC Holding GmbH – therefore inactive at Schacht Consulting for the moment
• Since 2015 Founder and owner, avenar Pharma GmbH
• Since 2015 Freelance consultant in Schacht Consulting network
• 2013-2014 Director Multichannel Sales, QVC Deutschland, Düsseldorf
• 2010-2013 Director TV & Sales, QVC Deutschland, Düsseldorf
• 2007-2010 Director Customer Focus (1.5k employees), QVC Deutschland, Düsseldorf
• 2001-2007 several Head of Division roles (with up to 2k employees), DB Dialog GmbH, Berlin
• 2000-2001 Call Centre Site Manager (250 employees), Bertelsmann arvato, Gütersloh
• 1999-2000 Project Manager International Call Centre, Bertelsmann arvato, Gütersloh
• 1997-1999 Head of Lettershop, Bertelsmann arvato, Gütersloh
• 1995-1997 Key Account Manager, Bertelsmann arvato, Gütersloh

• Business Studies degree at Bielefeld University
• Industrial Trade Apprenticeship, Schichau-Seebeckwerft AG, Bremerhaven


Jürgen Katzer

www.jkib.de

As an oldtimer fan I am often confronted with situations where I have to think hard to find a good solution. This ability to think analytically helps me every day with my projects.

• Consulting on issues and topics regarding telecommunications
• Support in executing sales concepts
• Sparring partner for tasks and business ideas, from analysis to recommendation phase
• Advice on the use of social media channels to increase visibility

• Since 2015 Managing Director and owner, Jürgen Katzer IngenieurBüro and member of Schacht Consulting network
Projects: Consulting and planning broadband expansion (FTTC; FTTB/H) for local authorities using funding programmes, quality check of tender documents
• 2012-2014 Senior Consultant Telecommunication, medium-sized company
• 1994-2011 Various roles incl. Vice President Account Management Carrier & Media companies for a telecommunication equipment company
• 1988-1994 Development Engineer in a technology centre for a telecommunication equipment company

• Giessen-Friedberg Polytechnic, Communications Engineering plus informatics
• High school leaving certificate in Electrical Engineering
• Automobile electrician apprenticeship
• Oldtimer fan and avid motorhome tourer


Helen Deacon

dialogueprojects.de

I’ll use my creativity, my professional approach and my interest in all things new to move your projects forward – with a clear focus on both people and results.

• Consulting about all aspects of international business
• Business development and sales
• Facilitating and managing change processes with clear focus on employees
• Workshop moderation
• Marketing strategy, activity planning and execution
• Customer processes, touch points, customer experiences, CRM
• National and international new customer acquisition B2B / B2C, online and offline
• Seminar programme for successful inter-personal communication
• Extensive international network in the direct marketing industry

• Since 2010 Dialogue Projects, self-employed International Business Consultant
Projects: Call centre guidelines for teams in USA and Philippines; dental clinic UK expansion; global team building (South America, Europe, Turkey, Russia); UK agency expansion to Germany; German B2B data supplier market entry in UK and US; global partnerships for US data company; (direct) marketing activities for mail order company; interim email coordinator for mail order company; renumeration package for sales team; international mailing campaigns for USA/AUS/NL/UK; service provider benchmarking.
•1994-2010 various roles at Arnold, Demmerer & Partner Gesellschaft für creatives Zielgruppenmarketing m.b.H., Stuttgart, leading specialist for direct marketing and new customer acquisition
• 2007-2010 Partner and Managing Director
• 1997-2007 Director International, established and developed the international division for clients from UK, USA, IT, NL with full profit-centre responsibility
• 1994-1998 Key Account Manager, campaign planning for mailings & inserts, data management, acquisition of first international clients

• European Business Certificate with Marketing, Hochschule Pforzheim (1993-1994)
• B.A. (Hons) Business Studies with Marketing, Leeds Metropolitan University, UK (1989-1993)
• NLP Practitioner
• Certified Communication Consultant and Trainer, Schulz von Thun Institute
• Extensive long-term training in Transactional Analysis with focus on organisations


Günther Lieck

The recommendations I make for your business are based on strategic foresight and sound analysis. I am a fan of analogies: Just like Attikus Schacht, I too am an avid mountain climber and enjoy all its facets.

• Management consulting for market entry into Germany
• Programme/project management: scoping, orchestration of project development and decision-making, also hands-on tasks, hand over to client. Responsible for up to 50 project employees, more than 1k stakeholders, up to €100m investment volume.
• Problem-solving of all kinds, in particular organisation and processes: analysis, interpretation, developing options, submitting documents for decision-making process.
• Strategy development and audit, turnaround, business development, start up, strategic account planning, customer relationship management.
• Interim projects and division leadership
• Generalist with a wide scope of global industrial experience in different functional roles

• Strategic and operative projects at board and senior management level with clear briefing to produce measurable results. Industry experience: Financial services/retail, big pharmaceuticals, bio-tech
• Since 2010 self-employed Consultant and Interim Project Manager, owner GUL, Zurich/Baar, Switzerland, member of the Schacht Consulting network
• 2006-2010 Kunsthaus Zürich/Zürich Kunstgesellschaft, Zurich, Switzerland, Expansion Manager responsible for CHF180m investment budget
• 2000-2006 McKinsey & Company, Zurich, Switzerland, Senior Project Manager (level below partner) for international strategic and operative projects in life sciences, special chemicals, tourism, financial services, PPP
• 1995-1998 The Boston Consulting Group, Munich, Management Consultant for projects in engineering, rail transportation, automotive (e-commerce), FMCG, financial services
• 1994-1995 Rover Group Ltd, Birmingham, UK, part of MG F design team

• Leeds Metropolitan University, UK, B.A. (Hons.) Business Studies/Marketing
• Technical University Darmstadt, Industrial Engineering with Mechanical Engineering
• INSEAD Fontainebleau, France, MBA (Hons.) with distinction in marketing, finance, entrepreneurship
• Alpine tourer (in particular skiing tours, e.g. Manaslu 8163m), triathlon, cycling, finisher at Cape Epic 2011, Ötztaler Marathon
• Avid father (son *2013, daughter *2016)


Noreen Tausendfreund

My strength is to mould and redesign the scope for activity. In both my private and business life I live and love change and the opportunities change brings.

• Conflict coaching and mediation
• Consulting, training, process facilitation for communication culture, team building, employee motivation, vision focus, change management
• Systemic coaching (individuals, teams, groups)
• Diversity management and training
• Supervision and peer intervision
• Training and coaching of leaders and trainers

• Master of Mediation
• Diversity Trainer
• Process Facilitator
• Supervisor
• Systematic Coach
• Certified Marketing Manager
• International Administrative Management
• High school leavers certificate
• Languages: German, English, Chinese, Spanish


Christian Votava

Consulting means shaping the future together with the client.

  • Shaping the digital transformation within customer service
  • Establishing customer service as an organization´s knowledge-platform and creation of a frame for organizational learning
  • Design of business model and services
  • Realignment of service providers as drivers of innovation
  • New hybrid forms of organizing work and next generation operating models
  • Innovative organizational structures simultaneously enhancing the efficiency, flexibility and customer orientation of service operations
  • Predictive and adaptive planning and controlling processes
  • Financial advising models for direct banking
  • Implementation of outsourcing and insourcing projects
  • Interfacing service organizations with (internal and external) clients
  • Creation and interim management of customer contact centers

  • Since 2006 Teaching assignments at the University of Borås/Sweden with focus on Strategic & Marketing Management and Entrepreneurship
  • Since 1996 Managing Director, Realise GmbH Strategic Consulting
  • 1993 – 1996 Sales Manager Region Rhine/Main for Process Automation & Key Account Manager for the Chemical Industry, Siemens AG, Frankfurt
  • 1992 – 1993 Marketing Manager Process Automation, Siemens AG, Karlsruhe
  • 1988 – 1991 Export Manager Measuring & Control Systems Europe/ USA, Siemens AG, Karlsruhe
  • 1986 – 1988 Assistant to the Management Board, Siemens AG, Karlsruhe
  • 1984 – 1986 Product Manager Database Systems, Télésystèmes, Paris

  • Executive MBA
  • Guest Scientist at the “Centre National de la Recherche Scientifique” (CNRS), Paris / France
  • Degree Chemistry and doctorate in theoretical and computer chemistry
  • High school graduation at the European School (Brussels and Karlsruhe)
  • Languages: German, English, French and Italian


Daniel Simon

I don’t stop when I am tired, I stop when I am done!
I care about that things work our and create long lasting company structures for new ideas – using my wide and valuable entrepreneur network!
www.quadress.de

• Target marketing expert
• Direct marketing across all channels
• Big data specialist
• Data Privacy (DE and EU)
• Corporate Development and Private Equity

• Since 2001 Founder, Owner and Managing Director, Quadress GmbH
• B2B Smart Data GmbH, Owner
• RevierHelden GmbH, Owner
• indialogum GmbH, Owner

• Degree in Logistics, Bochum University
• High school leavers certificate
• Languages: German, English, Turkish (basic knowledge)