{"id":1135,"date":"2017-07-14T16:55:12","date_gmt":"2017-07-14T14:55:12","guid":{"rendered":"http:\/\/schacht-consulting.de\/?page_id=1135"},"modified":"2021-05-18T09:00:48","modified_gmt":"2021-05-18T07:00:48","slug":"who-we-are","status":"publish","type":"page","link":"https:\/\/schacht-consulting.de\/de\/who-we-are\/","title":{"rendered":"Who we are"},"content":{"rendered":"<p><a name=\"attikus-schacht\"><\/a><br \/>\n\u201cWe\u201d are a team of experienced managers in customer service and sales who have gained an in-depth knowledge of German, European and global markets over the past 15 years as Head of Business Unit, Head of Business Development, Head of Sales, Head of IT, Head of Operations, Head of Human Resources and Senior Project Management.<\/p>\n<p>All consultants have a proven track record in their specialist field and this bundled customer service expertise is yours for the taking. Using our own tools and instruments we identify the strengths and weaknesses of your customer service, your sales organisation and your personnel department. Together we then develop strategies and concepts before executing these hands-on within your organisation.<\/p>\n<p><strong>Meet the Schacht Consulting experts \u2026<\/strong><\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220; xclass=&#8220;attikus-schacht&#8220;] <img decoding=\"async\" class=\"alignnone wp-image-708 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/attikus-schacht-02-1.jpg\" alt=\"\" width=\"640\" height=\"960\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Attikus A. Schacht<\/h3>\n<p>An avid mountain climber and father: \u201cI will use my patience and clear head to lead your organisation to the top.\u201d<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<\/p>\n<ul>\n<li>New business development, structured acquisition of target clients<\/li>\n<li>Key account management, tender management including RFI, RfP, RfQ, Rfx<\/li>\n<li>Due Diligence and M&amp;A<\/li>\n<li>Strategic account planning, customer relations management<\/li>\n<li>Contractual negotiations and review<\/li>\n<li>Interim project management and departmental leadership<\/li>\n<li>Analysis and optimisation of customer processes<\/li>\n<li>Outsourcing management, project management, project kick-off<\/li>\n<li>Personal and business coaching<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<\/p>\n<p>\u2022 Since 2014\u00a0Chairman, Competence Centre Customer Service, DDV (German Direct Marketing Association)<br \/>\n\u2022 Since 2014\u00a0University Lecturer, DHBW Ravensburg \u201cCustomer Service Management\u201d within faculty Business Administration \u2013 Retail \/ Sales Management<br \/>\n\u2022 Since 2013 Founder and Owner of Schacht Consulting<br \/>\n\u2022 2011 &#8211; 2012\u00a0Head of Bosch Communication Centre in Frankfurt, Customer Care Services and Monitoring Services worldwide (5k employees)<br \/>\n\u2022 2003 &#8211; 2011\u00a0Vice President Business Development and Director Sales walter services GmbH in Ettlingen (8k employees) with the main markets Germany, Austria, Switzerland, Poland and Rumania<br \/>\n\u2022 1999 &#8211; 2003\u00a0Key Account Manager, Marketing Manager and Senior Product Manager at Tesion Kommunikationsnetze S\u00fcdwest GmbH &amp; Co. KG in Stuttgart (400 employees)<br \/>\n\u2022 1997 &#8211; 1999\u00a0Marketing Director Europe responsible for all key accounts in Lead Centre Diaphragms, Freudenberg Dichtungs- und Schwingungstechnik KG in Weinheim (main focus Germany, France, Italy, Great Britain, Scandinavia, Hungary)<br \/>\n\u2022 1995-1997\u00a0Senior Product Manager, Service Marketing, Customer Service Area Central Europe, Nokia Telecommunications GmbH in Dusseldorf and Prague, responsible for solution-oriented services for mobile and fixed network operators in international account teams in Germany, Austria, Switzerland, Poland, The Netherlands, Czech Republic and Hungary<\/p>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Technical University Darmstadt, Business Administration &amp; Electrical Engineering, core areas: innovation management &amp; marketing, electrical machine technology<br \/>\nMaster thesis: \u201cNeuronal networks for control functions in airplanes\u201d at \u00c9cole Nationale de l\u2019Aviation Civile, Toulouse, France<br \/>\n\u2022 Certified Coach in the MUV-ASS\u00ae method at Striedl &amp; Zai\u00df in \u00dcberlingen and Potsdam<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-723 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/2017-12-07-Photo_neu_klein.jpg\" alt=\"\" width=\"640\" height=\"958\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Madlen Berner<\/h3>\n<p><a href=\"http:\/\/www.serviceschmiede.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.serviceschmiede.com<\/a><\/p>\n<p>Excellent customer service is my passion and is increasingly becoming a competitive advantage for companies. Let us work together to offer your customers something special.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Qualitative and quantitative contact centre management<br \/>\n\u2022 Conceptual planning and execution of projects<br \/>\n\u2022 Leading negotiations with workers\u2019 union<br \/>\n\u2022 Personnel development<br \/>\n\u2022 Quality assurance concepts<br \/>\n\u2022 Leading up to 300 employees<br \/>\n\u2022 Training employees and team leaders<br \/>\n\u2022 Preparing statistics and reports<br \/>\n\u2022 Personal and business coaching<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2013 Managing director and owner Die Service-Schmiede, freelance project manager, trainer and consultant, member of Schacht Consulting network, facilitator for change management, member of Project Management Institute<br \/>\n\u2022 2005-2013 Contact Centre Manager, walter services Magdeburg GmbH, responsible for the profit centre<br \/>\n\u2022 2000-2005 Project Manager, walter services Magdeburg GmbH, development and execution of client projects, quality management<br \/>\n\u2022 1997-2000 Trainer, real,- Dienstleistungs GmbH &amp; Co KG, Hannover, responsible for all training and education for the north\/east region with 80 stores, advising managing directors and trainers onsite<br \/>\n\u2022 1996-1997 Team Leader Sport &amp; Games, real,- SB Warenhaus GmbH &amp; Co. KG, Berlin-Wildau store with 12 employees\/6 mill. Euro revenue<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Project Management Professional (PMP)<br \/>\n\u2022 Change Management vocational training with university certification, Deutsche Universit\u00e4t f\u00fcr Weiterbildung Berlin<br \/>\n\u2022 Certified Coach MUV-ASS<br \/>\n\u2022 Trainee Coaching, walter services Magdeburg GmbH<br \/>\n\u2022 Management Trainee Programme, real,- SB Warenhaus GmbH &amp; Co. KG<br \/>\n\u2022 Trainer Certification and Examination Board Member, IHK Magdeburg<br \/>\n\u2022 Vocational Training Retail Assistant, Berufsakademie des Einzelhandels Niedersachsen\/real,- SB Warenhaus GmbH &amp; Co KG<br \/>\n[\/collapse]<br \/>\n[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-876 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/tobias-hoelzel-1.jpg\" alt=\"\" width=\"607\" height=\"971\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/tobias-hoelzel-1-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/tobias-hoelzel-1.jpg 607w\" sizes=\"(max-width: 607px) 100vw, 607px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Tobias H\u00f6ltzel<\/h3>\n<p><a href=\"http:\/\/hoeltzel.net\" target=\"_blank\" rel=\"noopener noreferrer\">hoeltzel.net<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 HR Strategy<br \/>\n\u2022 Analysis and improvement of HR processes<br \/>\n\u2022 Developing and implementing HR systems, e.g. flexible working hours, feedback processes and renumeration<br \/>\n\u2022 Facilitating organisation development<br \/>\n\u2022 Interim for operational HR management incl. wage negotiations<br \/>\n\u2022 HR consulting within Due Diligence and M&amp;A processes<br \/>\n\u2022 Business coaching<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\nProjects: Strategy development, HR interim consulting, coaching, Business Excellence by MTC, Bruker BioSpin, Opel and Bosch<br \/>\n\u2022 Since 2013 Managing Director Tobias H\u00f6ltzel Personal &amp; Organisation and member of Schacht Consulting network<br \/>\n\u2022 2005-2012 Division Manager Human Resources, walter services GmbH, Ettlingen (8k employees)<br \/>\n\u2022 2003-2005 Senior International HR Project Manager, Celesio Stuttgart<br \/>\n\u2022 2000-2003 Personnel Consultant, Philips Consumer Electronics, Hamburg (400 employees)<br \/>\n\u2022 1995-2000 Personnel Consultant, Jungheinrich AG, Hamburg<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Degree in Management Science with International Politics, Constance University<br \/>\n\u2022 Excellence Assessor, Initiative Ludwig Erhard Preis ILEP e.V.<br \/>\n\u2022 Associate Coach DBVC, Management Forum Wiesbaden (MaFoWi)<br \/>\n[\/collapse]<br \/>\n[\/column][\/row]<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-1030 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Anthony_Soprano-1.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Anthony_Soprano-1-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Anthony_Soprano-1.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Anthony Soprano<\/h3>\n<p><a href=\"http:\/\/www.plivizion.com\" target=\"_blank\" rel=\"noopener noreferrer\">www.plivizion.com<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 New business development, structured generation of new target clients<br \/>\n\u2022 Analysis and optimisation of customer processes<br \/>\n\u2022 Customer relationship management<br \/>\n\u2022 Due Diligence, market and competitor analysis<br \/>\n\u2022 Process design and business process reengineering<br \/>\n\u2022 Customer communication (output management)<br \/>\n\u2022 Product management (software)<br \/>\n\u2022 Project management<br \/>\n\u2022 Interim project leadership<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Projects: Reorganisation customer service, concept and execution of \u201cContact Centre of the Future\u201d technology for Breuninger, BASF, Coca-Cola, Weleda, clariant etc.<br \/>\n\u2022 Since 2013 Managing Director and owner, plivizion, project manager, management consultant, solution architect and member of Schacht Consulting network<br \/>\n\u2022 2010-2013 Senior Consultant \/ Product Manager, legodo AG, Switzerland in pre-sales, key account management and product owner<br \/>\n\u2022 2005-2010 IT Consultant, walter services GmbH, pre-sales and management of major strategic projects<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Vocational Degree Business Informatics (DHBW) with business management, business processes and IT management<br \/>\n\u2022 First Class B.A. (Hons.) Business Administration, Open University London<br \/>\n\u2022 CILS, Livello DUE, Universtiy per Stranieri de Siena<br \/>\n\u2022 Project Management Professional (PMP)<br \/>\n\u2022 Training courses in communication and sales<br \/>\n\u2022 Member Lions Club Karlsruhe-Schloss (President in 2017)<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone size-full wp-image-1193\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/nicolaus-von-loebecke.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/nicolaus-von-loebecke-150x150.jpg 150w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/nicolaus-von-loebecke.jpg 300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Nicolaus von L\u00f6becke<\/h3>\n<p>Do your best every day. That\u2019s not just the case for me, but for each and every one of us. Acknowledging this thought is the only way to develop something really good for your and your company.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Process optimisation for medium-sized and also internationally active companies<br \/>\n\u2022 Sales management for manufacturing industries<br \/>\n\u2022 Interim sales management and efficient new customer acquisition<br \/>\n\u2022 Interim company leadership for medium-sized companies<br \/>\n\u2022 Sustainable personnel leadership<br \/>\n\u2022 Developing and introducing complaint management systems<br \/>\n\u2022 Integration management involving different divisions or companies<br \/>\n\u2022 Personal and business coaching and sales training<br \/>\n\u2022 Hands-on manager<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Projects: Sales management at Gebr. M\u00fcller Kerzenfabrik AG, Industriedruck GmbH, Toocan GmbH, Visono GmbH, Hotelnavigator GmbH. Process optimisation for Audi AG, Eosta N\/V, Bioland Markt GmbH, Claudia Scoda<br \/>\n\u2022 Since 2013 Freelance management L\u00f6bbecke Consulting, member of Schacht Consulting network<br \/>\n\u2022 2003-2013 Board Member, Lehman Natur GmbH, M\u00f6nchengladbach, manager, sales manager and key role in developing Europe\u2019s largest organic fruit and vegetable centre<br \/>\n\u2022 2002-2003 Managing Director, Stiftung f\u00fcr Naturnahes Wirtschaften, Hamburg (fund for close-to-nature business activities)<br \/>\n\u2022 1998-2002 Sales Board Member, Bergquelle Naturh\u00f6fe AG, Dorstadt<br \/>\n\u2022 1994-1998 Managing Director Sales, Bergquelle Agrar-Naturprodukte GmbH &amp; Co. KG, Dorstadt<br \/>\n\u2022 1993-1994 Consultant, BDO Corporate Finance Services, Berlin<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Business Management with Marketing, European management and Finance, Bamberg University<br \/>\n\u2022 Reserve Officer training in the Armoured Reconnaissance Battalion, L\u00fcneburg<br \/>\n\u2022 Banking apprenticeship<br \/>\n\u2022 Father and oldtimer fan<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-884 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/achim-kelbel.jpg\" alt=\"\" width=\"600\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/achim-kelbel-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/achim-kelbel.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Achim Kelbel<\/h3>\n<p>My doing is driven by performance \u2013 from corporate vision\/guiding principles to structures\/processes and final execution.<\/p>\n<p><a href=\"http:\/\/www.achimkelbel.de\" target=\"_blank\" rel=\"noopener noreferrer\">www.achimkelbel.de<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Years of experience as managing director, consultant, international trainer and coach for global organisations<br \/>\n\u2022 Conception and facilitation of strategy, change and performance projects<br \/>\n\u2022 Improving business processes based on lean management<br \/>\n\u2022 Optimising processes and structures for more efficiency and effectiveness<br \/>\n\u2022 Conception and execution of one-step and multi level sales<br \/>\n\u2022 Operative and strategic field experience<br \/>\n\u2022 High competence for method and execution<br \/>\n\u2022 International contracts as consultant, trainer, business coach in German and English speaking markets<br \/>\n\u2022 Trade writer, speaker and moderator for large groups<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2004 Consultant, Interim Manager, Trainer, Coach, since 2013 member of the Schacht Consulting network<br \/>\n\u2022 2001-2004 Managing Partner, Kramer &amp; Partner GmbH, Ettlingen, brand oriented management consultancy<br \/>\n\u2022 1995-2001 Head of Personnel, Esselte Leitz GmbH &amp; Co, Stuttgart, files and filing systems (1.3k employees)<br \/>\n\u2022 1998-1994 head of Personnel and Administration, August Krempel Soehne GmbH &amp; Co, Vaihingen, manufacturer of packaging machines, associated plastics and materials (450 employees)<br \/>\n\u2022 1987-1998 Assistant to the Managing Director, Laaser &amp; Co. GmbH, Berlin, manufacturer of measuring instruments and automated systems (50 employees)<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Bank apprenticeship, Bank f\u00fcr Handel und Industrie, Berlin<br \/>\n\u2022 Economics and Social Science Faculty, Business degree, Cologne University<br \/>\n\u2022 European business coach certification<br \/>\n\u2022 Board member for finance, Marketing Club Stuttgart<br \/>\n\u2022 Non-stipendiary magistrate in Stuttgart labour court<br \/>\n\u2022 Author of books and publications in trade journals<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-882 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/andreas-bessel.jpg\" alt=\"\" width=\"481\" height=\"769\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/andreas-bessel-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/andreas-bessel.jpg 481w\" sizes=\"(max-width: 481px) 100vw, 481px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Andreas Bessel<\/h3>\n<p><a href=\"http:\/\/andreas-bessel-communication.de\" target=\"_blank\" rel=\"noopener noreferrer\">andreas-bessel-communication.de<\/a><\/p>\n<p>I support my clients to achieve their corporate goals by using the strengths and weaknesses of their employees.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Consultant, trainer and coach for leadership communication, employee leadership, responsibility strategies<br \/>\n\u2022 Sales training, top-level sales teams coaching<br \/>\n\u2022 Conversation techniques for customer service teams<br \/>\n\u2022 Achieving KPIs in sales and customer service<br \/>\n\u2022 Personality development, persuasive and convincing behaviour, gaining confidence in public speaking<br \/>\n\u2022 Team processes, improving team efficiency, disruption as chance<br \/>\n\u2022\u00a0Train-the-trainer and trainer coaching<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2014 Freelance communication trainer, coach, consultant and member of the Schacht Consulting network<br \/>\n\u2022 2006-2014 Communication trainer, VP walter services Akademie, walter services GmbH (8.5k employees in 21 sites), developing and executing staff and leader development programmes, leading projects to achieve KPIs across all sites, leadership of onsite trainers.<br \/>\n\u2022 2000-2006 Project Leader, walter Telemarketing &amp; Vertrieb GmbH (2.5k employees across 3 sites), developing and implementing training programmes and coaching, leading team leaders in customer service and sales.<br \/>\n\u2022 1998-2000 Trainer, Quelle AG, trade and communication seminars<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Vocational university degree Communication Psychology, Fachhochschule des Mittelstands<br \/>\n\u2022 Trainee Coaching, walter services GmbH<br \/>\n\u2022 Rhetoric in media context<br \/>\n\u2022 Training for trainers and coaches<br \/>\n\u2022 High school leaving certificate in retail (IHK)<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-779 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Remon_Elsten.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Remon_Elsten-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Remon_Elsten.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>R\u00e9mon Elsten<\/h3>\n<p><a href=\"http:\/\/www.crystal-partners.ch\" target=\"_blank\" rel=\"noopener noreferrer\">www.crystal-partners.ch<\/a><\/p>\n<p>25 years of experience in the field of CRM and Customer Service combined with a high level of competence in corporate environments<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Customer service and sales<br \/>\n\u2022 Multi-channel communication<br \/>\n\u2022 Customer relationship management<br \/>\n\u2022 Interim project and division leadership<br \/>\n\u2022 Improving customer processes<br \/>\n\u2022 Outsourcing management, project management, project steering<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Projects: Improving customer service and sales for Swisscom, Akzo Nobel, Z\u00fcrcher Kantonalbank, Helsana, AIL, Hugo Boss AG, RADO, Lindab<br \/>\n\u2022 Since 2007 Managing Director and Owner Crystal Partners AG, since 2013 member of Schacht Consulting network<br \/>\n\u2022 2000-2007 Managing Partner and Principal, Crowne Associates AG, Switzerland<br \/>\n\u2022 1998-2000 Senior Consultant, Intercai, Switzerland<br \/>\n\u2022 1996-1997 Consultant, Intercai Nederland B.V., The Netherlands<br \/>\n\u2022 1988-1996 Team leader telecoms, internal consultant, ING Group, The Netherlands<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Engineering Degree, Technical University Brabant, The Netherlands<br \/>\n\u2022 Postgraduate marketing degree, Institute of Marketing, The Netherlands<br \/>\n\u2022 Postgraduate project management degree, Open University, The Netherlands<br \/>\n\u2022 Postgraduate organisation and Management degree, Open University, The Netherlands<br \/>\n\u2022 Vice President, Call.net, Swiss Contact Centre Association<br \/>\n\u2022 Board Member, European Confederation of Contact Centre Organisations<br \/>\n\u2022 Co-author \u201cCRM \u2013 Customer Management between Increased Sales and Efficiency, together with Dr. Nils Hafer and \u201cROI of IKT in Contact Centres\u201d with Dr. Andreas Erat<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-776 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Klaus-Ulrich_Kohler.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Klaus-Ulrich_Kohler-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Klaus-Ulrich_Kohler.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Klaus Ulrich Kohler<\/h3>\n<p><a href=\"http:\/\/kuk-interim.de\" target=\"_blank\" rel=\"noopener noreferrer\">kuk-interim.de<\/a><\/p>\n<p>If your B2B and B2C customers are satisfied, your company is doing well &#8211; that&#8217;s what I strive for, with many years of experience and references in Account Management, Operational Management, Tender Management, Restructuring and Sales<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Cost management and restructuring<br \/>\n\u2022 Operations within the service sector<br \/>\n\u2022 Key account management and sales support<br \/>\n\u2022 Outsourcing business services<br \/>\n\u2022 Establishing and leading cooperation models and tendering communities<br \/>\n\u2022 Design, set up, running, transfer and closing service industry sites<br \/>\n\u2022 Operative M&amp;A support and post-merger integration<br \/>\n\u2022 Interim divisional leadership<br \/>\n\u2022 International profile (Turkey, Hungary, South Korea, Switzerland etc.)<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2016 Head of Sales and Business Development, Loyalty Partner Solutions GmbH<br \/>\n\u2022 Since 2013 Freelance Consultant and Interims Manager, member of Schacht Consulting network<br \/>\n\u2022 2011-2013 Managing Director Operations, TOP-10 Service provider (customer care, sales, B2B), 80 mill. Euro revenue, 2.5k employees<br \/>\n\u2022 2001-2011 Vice President Customer Care (key account management, operations, business development), arvato services Stuttgart, part of Bertelsmann AG, 270 mill. Euro revenue and 11K employees in Germany<br \/>\n\u2022 1998-2000 Division Head IT, Quality Management and Shipping, arvato Services<br \/>\n\u2022 1996-1998 Department Head Quality Management, Deutscher B\u00fccherbund GmbH &amp; Co. KG, book club within Bertelsmann AG, 1.5k employees, 4.5 mill. members, 100 retail outlets<br \/>\n\u2022 1993-1996 Department Head Customer Service, Deutscher B\u00fccherbund<br \/>\n\u2022 1992-1993 Assistant to the Division Head Customer Service, Deutscher B\u00fccherbund<br \/>\n\u2022 1990-1991 IT Helpdesk Coordinator, Deutscher B\u00fccherbund<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Vocational Business Degree with Business Informatics, DHBW, Stuttgart<br \/>\n\u2022 Vocational English language Post-Graduate Executive MBA with General Management, Henley Management College, UK<br \/>\n\u2022 Certified Consultant for Restructuring and Financial Recovery, SRH Hochschule Heidelberg<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-783 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Mueller.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Mueller-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Mueller.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Thomas M\u00fcller<\/h3>\n<p><a href=\"http:\/\/www.avenar.de\" target=\"_blank\" rel=\"noopener noreferrer\">www.avenar.de<\/a><\/p>\n<p>As a family man and endurance athlete, I also have private properties that are incessant for every project success!<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Interim management for sales and customer service<br \/>\n\u2022 Multichannel management and active interconnection of sales channels<br \/>\n\u2022 Due Diligence and M&amp;A<br \/>\n\u2022 Developing and improving customer relations management<br \/>\n\u2022 eCommerce \/ mCommere: increasing customer experience, customer frequency, revenue<br \/>\n\u2022 Social media \/ commercial media: development and interconnectivity<br \/>\n\u2022 Increasing customer loyalty and customer satisfaction<br \/>\n\u2022 Operational improvements for contact service centres<br \/>\n\u2022\u00a0Change management, fusion, financial restructuring, outplacements, negotiations<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 2018 &#8211; 2020 board member of advisors at Competence Call Center, CCC Holding GmbH<br \/>\n\u2022 Since 2015 Founder and owner, avenar Pharma GmbH<br \/>\n\u2022 Since 2015 Freelance consultant in Schacht Consulting network<br \/>\n\u2022 2013-2014 Director Multichannel Sales, QVC Deutschland, D\u00fcsseldorf<br \/>\n\u2022 2010-2013 Director TV &amp; Sales, QVC Deutschland, D\u00fcsseldorf<br \/>\n\u2022 2007-2010 Director Customer Focus (1.5k employees), QVC Deutschland, D\u00fcsseldorf<br \/>\n\u2022 2001-2007 several Head of Division roles (with up to 2k employees), DB Dialog GmbH, Berlin<br \/>\n\u2022 2000-2001 Call Centre Site Manager (250 employees), Bertelsmann arvato, G\u00fctersloh<br \/>\n\u2022 1999-2000 Project Manager International Call Centre, Bertelsmann arvato, G\u00fctersloh<br \/>\n\u2022 1997-1999 Head of Lettershop, Bertelsmann arvato, G\u00fctersloh<br \/>\n\u2022 1995-1997 Key Account Manager, Bertelsmann arvato, G\u00fctersloh<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Business Studies degree at Bielefeld University<br \/>\n\u2022 Industrial Trade Apprenticeship, Schichau-Seebeckwerft AG, Bremerhaven<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-775 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Juergen_Katzer.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Juergen_Katzer-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Juergen_Katzer.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>J\u00fcrgen Katzer<\/h3>\n<p><a href=\"http:\/\/www.jkib.de\" target=\"_blank\" rel=\"noopener noreferrer\">www.jkib.de<\/a><\/p>\n<p>As an oldtimer fan I am often confronted with situations where I have to think hard to find a good solution. This ability to think analytically helps me every day with my projects.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Consulting on issues and topics regarding telecommunications<br \/>\n\u2022 Support in executing sales concepts<br \/>\n\u2022 Sparring partner for tasks and business ideas, from analysis to recommendation phase<br \/>\n\u2022 Advice on the use of social media channels to increase visibility<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2015 Managing Director and owner, J\u00fcrgen Katzer IngenieurB\u00fcro and member of Schacht Consulting network<br \/>\nProjects: Consulting and planning broadband expansion (FTTC; FTTB\/H) for local authorities using funding programmes, quality check of tender documents<br \/>\n\u2022 2012-2014 Senior Consultant Telecommunication, medium-sized company<br \/>\n\u2022 1994-2011 Various roles incl. Vice President Account Management Carrier &amp; Media companies for a telecommunication equipment company<br \/>\n\u2022 1988-1994 Development Engineer in a technology centre for a telecommunication equipment company<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Giessen-Friedberg Polytechnic, Communications Engineering plus informatics<br \/>\n\u2022 High school leaving certificate in Electrical Engineering<br \/>\n\u2022 Automobile electrician apprenticeship<br \/>\n\u2022 Oldtimer fan and avid motorhome tourer<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-773 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Helen_Deacon.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Helen_Deacon-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Helen_Deacon.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Helen Deacon<\/h3>\n<p><a href=\"https:\/\/dialogueprojects.de\" target=\"_blank\" rel=\"noopener noreferrer\">dialogueprojects.de<\/a><\/p>\n<p>I\u2019ll use my creativity, my professional approach and my interest in all things new to move your projects forward \u2013 with a clear focus on both people and results.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Consulting about all aspects of international business<br \/>\n\u2022 Business development and sales<br \/>\n\u2022 Facilitating and managing change processes with clear focus on employees<br \/>\n\u2022 Workshop moderation<br \/>\n\u2022 Marketing strategy, activity planning and execution<br \/>\n\u2022 Customer processes, touch points, customer experiences, CRM<br \/>\n\u2022 National and international new customer acquisition B2B \/ B2C, online and offline<br \/>\n\u2022 Seminar programme for successful inter-personal communication<br \/>\n\u2022 Extensive international network in the direct marketing industry<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2010 Dialogue Projects, self-employed International Business Consultant<br \/>\nProjects: Call centre guidelines for teams in USA and Philippines; dental clinic UK expansion; global team building (South America, Europe, Turkey, Russia); UK agency expansion to Germany; German B2B data supplier market entry in UK and US; global partnerships for US data company; (direct) marketing activities for mail order company; interim email coordinator for mail order company; renumeration package for sales team; international mailing campaigns for USA\/AUS\/NL\/UK; service provider benchmarking.<br \/>\n\u20221994-2010 various roles at Arnold, Demmerer &amp; Partner Gesellschaft f\u00fcr creatives Zielgruppenmarketing m.b.H., Stuttgart, leading specialist for direct marketing and new customer acquisition<br \/>\n\u2022 2007-2010 Partner and Managing Director<br \/>\n\u2022 1997-2007 Director International, established and developed the international division for clients from UK, USA, IT, NL with full profit-centre responsibility<br \/>\n\u2022 1994-1998 Key Account Manager, campaign planning for mailings &amp; inserts, data management, acquisition of first international clients<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 European Business Certificate with Marketing, Hochschule Pforzheim (1993-1994)<br \/>\n\u2022 B.A. (Hons) Business Studies with Marketing, Leeds Metropolitan University, UK (1989-1993)<br \/>\n\u2022 NLP Practitioner<br \/>\n\u2022 Certified Communication Consultant and Trainer, Schulz von Thun Institute<br \/>\n\u2022 Extensive long-term training in Transactional Analysis with focus on organisations<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-1031 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Guenther_Lieck.jpg\" alt=\"\" width=\"640\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Guenther_Lieck-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Guenther_Lieck.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>G\u00fcnther Lieck<\/h3>\n<p>The recommendations I make for your business are based on strategic foresight and sound analysis. I am a fan of analogies: Just like Attikus Schacht, I too am an avid mountain climber and enjoy all its facets.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Management consulting for market entry into Germany<br \/>\n\u2022 Programme\/project management: scoping, orchestration of project development and decision-making, also hands-on tasks, hand over to client. Responsible for up to 50 project employees, more than 1k stakeholders, up to \u20ac100m investment volume.<br \/>\n\u2022 Problem-solving of all kinds, in particular organisation and processes: analysis, interpretation, developing options, submitting documents for decision-making process.<br \/>\n\u2022 Strategy development and audit, turnaround, business development, start up, strategic account planning, customer relationship management.<br \/>\n\u2022 Interim projects and division leadership<br \/>\n\u2022 Generalist with a wide scope of global industrial experience in different functional roles<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Strategic and operative projects at board and senior management level with clear briefing to produce measurable results. Industry experience: Financial services\/retail, big pharmaceuticals, bio-tech<br \/>\n\u2022 Since 2010 self-employed Consultant and Interim Project Manager, owner GUL, Zurich\/Baar, Switzerland, member of the Schacht Consulting network<br \/>\n\u2022 2006-2010 Kunsthaus Z\u00fcrich\/Z\u00fcrich Kunstgesellschaft, Zurich, Switzerland, Expansion Manager responsible for CHF180m investment budget<br \/>\n\u2022 2000-2006 McKinsey &amp; Company, Zurich, Switzerland, Senior Project Manager (level below partner) for international strategic and operative projects in life sciences, special chemicals, tourism, financial services, PPP<br \/>\n\u2022 1995-1998 The Boston Consulting Group, Munich, Management Consultant for projects in engineering, rail transportation, automotive (e-commerce), FMCG, financial services<br \/>\n\u2022 1994-1995 Rover Group Ltd, Birmingham, UK, part of MG F design team<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Leeds Metropolitan University, UK, B.A. (Hons.) Business Studies\/Marketing<br \/>\n\u2022 Technical University Darmstadt, Industrial Engineering with Mechanical Engineering<br \/>\n\u2022 INSEAD Fontainebleau, France, MBA (Hons.) with distinction in marketing, finance, entrepreneurship<br \/>\n\u2022 Alpine tourer (in particular skiing tours, e.g. Manaslu 8163m), triathlon, cycling, finisher at Cape Epic 2011, \u00d6tztaler Marathon<br \/>\n\u2022 Avid father (son *2013, daughter *2016)<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-886 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/noreen-tausendfreund.jpg\" alt=\"\" width=\"600\" height=\"959\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/noreen-tausendfreund-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/noreen-tausendfreund.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Noreen Tausendfreund<\/h3>\n<p>My strength is to mould and redesign the scope for activity. In both my private and business life I live and love change and the opportunities change brings.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Conflict coaching and mediation<br \/>\n\u2022 Consulting, training, process facilitation for communication culture, team building, employee motivation, vision focus, change management<br \/>\n\u2022 Systemic coaching (individuals, teams, groups)<br \/>\n\u2022 Diversity management and training<br \/>\n\u2022 Supervision and peer intervision<br \/>\n\u2022 Training and coaching of leaders and trainers<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Master of Mediation<br \/>\n\u2022 Diversity Trainer<br \/>\n\u2022 Process Facilitator<br \/>\n\u2022 Supervisor<br \/>\n\u2022 Systematic Coach<br \/>\n\u2022 Certified Marketing Manager<br \/>\n\u2022 International Administrative Management<br \/>\n\u2022 High school leavers certificate<br \/>\n\u2022 Languages: German, English, Chinese, Spanish<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-886 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Bild_CV_A22.jpg\" alt=\"\" width=\"600\" height=\"959\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Christian Votava<\/h3>\n<p>Consulting means shaping the future together with the client.<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<\/p>\n<ul>\n<li>Shaping the digital transformation within customer service<\/li>\n<li>Establishing customer service as an organization\u00b4s knowledge-platform and creation of a frame for organizational learning<\/li>\n<li>Design of business model and services<\/li>\n<li>Realignment of service providers as drivers of innovation<\/li>\n<li>New hybrid forms of organizing work and next generation operating models<\/li>\n<li>Innovative organizational structures simultaneously enhancing the efficiency, flexibility and customer orientation of service operations<\/li>\n<li>Predictive and adaptive planning and controlling processes<\/li>\n<li>Financial advising models for direct banking<\/li>\n<li>Implementation of outsourcing and insourcing projects<\/li>\n<li>Interfacing service organizations with (internal and external) clients<\/li>\n<li>Creation and interim management of customer contact centers<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<\/p>\n<ul>\n<li>Since 2006 Teaching assignments at the University of Bor\u00e5s\/Sweden with focus on Strategic &amp; Marketing Management and Entrepreneurship<\/li>\n<li>Since 1996 Managing Director, Realise GmbH Strategic Consulting<\/li>\n<li>1993 &#8211; 1996 Sales Manager Region Rhine\/Main for Process Automation &amp; Key Account Manager for the Chemical Industry, Siemens AG, Frankfurt<\/li>\n<li>1992 &#8211; 1993 Marketing Manager Process Automation, Siemens AG, Karlsruhe<\/li>\n<li>1988 &#8211; 1991 Export Manager Measuring &amp; Control Systems Europe\/ USA, Siemens AG, Karlsruhe<\/li>\n<li>1986 &#8211; 1988 Assistant to the Management Board, Siemens AG, Karlsruhe<\/li>\n<li>1984 &#8211; 1986 Product Manager Database Systems, T\u00e9l\u00e9syst\u00e8mes, Paris<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<\/p>\n<ul>\n<li>Executive MBA<\/li>\n<li>Guest Scientist at the &#8222;Centre National de la Recherche Scientifique&#8220; (CNRS), Paris \/ France<\/li>\n<li>Degree Chemistry and doctorate in theoretical and computer chemistry<\/li>\n<li>High school graduation at the European School (Brussels and Karlsruhe)<\/li>\n<li>Languages: German, English, French and Italian<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"alignnone wp-image-880 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/daniel-simon.jpg\" alt=\"\" width=\"600\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/daniel-simon-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/daniel-simon.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Daniel Simon<\/h3>\n<p>I don\u2019t stop when I am tired, I stop when I am done!<br \/>\nI care about that things work our and create long lasting company structures for new ideas \u2013 using my wide and valuable entrepreneur network!<br \/>\n<a href=\"http:\/\/www.quadress.de\" target=\"_blank\" rel=\"noopener noreferrer\">www.quadress.de<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<br \/>\n\u2022 Target marketing expert<br \/>\n\u2022 Direct marketing across all channels<br \/>\n\u2022 Big data specialist<br \/>\n\u2022 Data Privacy (DE and EU)<br \/>\n\u2022 Corporate Development and Private Equity<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<br \/>\n\u2022 Since 2001 Founder, Owner and Managing Director, Quadress GmbH<br \/>\n\u2022 B2B Smart Data GmbH, Owner<br \/>\n\u2022 RevierHelden GmbH, Owner<br \/>\n\u2022 indialogum GmbH, Owner<br \/>\n[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<br \/>\n\u2022 Degree in Logistics, Bochum University<br \/>\n\u2022 High school leavers certificate<br \/>\n\u2022 Languages: German, English, Turkish (basic knowledge)<br \/>\n[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"aligncenter wp-image-1838 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/BON.jpg\" alt=\"\" width=\"600\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/BON-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/BON.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Bj\u00f6rn Ole Neumann<\/h3>\n<p>Different. Sustainable. Growing.<\/p>\n<p><a href=\"http:\/\/www.talent-leadership.de\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.talent-leadership.de&amp;source=gmail&amp;ust=1604819020448000&amp;usg=AOvVaw0oAyT0xVNqzknNjMO5FzsR\">www.talent-leadership.de<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<\/p>\n<ul>\n<li>Talent Leadership | Talent development and leadership in sales and service<\/li>\n<li>Innovative sales and service strategies | Development and implementation<\/li>\n<li>Business Development | Development of new business areas<\/li>\n<li>Key Account Management | Development and maintenance of strategic customers<\/li>\n<li>Channel Management | Development of additional distribution channels<\/li>\n<li>Project Management | Digital transformation along the distribution channel<\/li>\n<li>Process Management | Sales Excellence | CRM | LEAN Management<\/li>\n<li>Change Management | Realignment of the sales force | Reengineering<\/li>\n<li>Business To Government | Development and maintenance of relations to state institutions and NGOs<\/li>\n<li>Business Coaching | Specialists and managers in sales and service| Training<\/li>\n<li>Interim Management | Division management | Project management<\/li>\n<li>Controlling | Financial and management controlling<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<\/p>\n<ul>\n<li>2018 Founder | Talent Leadership \u00ae<\/li>\n<li>Head of Sales Europe | Vice President | Fleischhacker GmbH &amp; Co KG Distrikt Direktor | Healthcare | Philips GmbH<\/li>\n<li>Market DACH Sales Leader | Ultrasound | Philips Medizinsysteme GmbH<\/li>\n<li>Business Development Manager | Philips Medizinsysteme GmbH Assistant Business Controller | Controlling | Philips Semiconductors<\/li>\n<li>Revenue Planner | Logistics | Philips Semiconductors GmbH Officer | International Product Marketing | Philips Semiconductors<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<\/p>\n<ul>\n<li>Diplomkaufmann | University of Hamburg | Trade and Marketing<\/li>\n<li>Controller Certificate | Controller Akademie Feldafing and Bernried<\/li>\n<li>Industriekaufmann | Philips GmbH Hamburg<\/li>\n<li>Business Trainer &#8211; Coach &#8211; Change Management Consultant | mesh\u00aeAcademy, Munich<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"aligncenter wp-image-1839 size-full\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/riofrio.jpg\" alt=\"\" width=\"600\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/riofrio-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/riofrio.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Mark Riofrio<\/h3>\n<p>Driving positive change to your business through personal consulting.<br \/>\n\u201cIf you want change, then be the change\u2026\u201d<\/p>\n<p><a href=\"http:\/\/www.riofrioconsulting.com\">www.riofrioconsulting.com<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<\/p>\n<ul>\n<li>Business development and optimization. Process architecture and innovation.<\/li>\n<li>Performance management and training of leaders in the organization.<\/li>\n<li>Quality and training management.<\/li>\n<li>Key account management.<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<\/p>\n<ul>\n<li>More than 15 years of experience in the Business Process Outsourcing Industry.<\/li>\n<li>Four years as Country Manager\/ Managing Director of the Philippines offshore delivery center.<\/li>\n<li>Three years of international assignment as Key Account Senior Manager in Germany.<\/li>\n<li>Five years of experience in collections. Responsible for US and UK markets handling different portfolios. From origination, front-end\/ back-end collections, bankruptcy, and debt recovery.<\/li>\n<li>Experienced in project management for outsourcing.<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<\/p>\n<ul>\n<li>Bachelor of Arts in Psychology from the University of the Philippines<\/li>\n<li>Mastered Certified Trainer<\/li>\n<li>Six Sigma<\/li>\n<li>Agile<\/li>\n<li>Life Coach<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n<p>[row][column sm=&#8220;3&#8243;]<br \/>\n[img responsive=&#8220;true&#8220;]\u00a0<img decoding=\"async\" class=\"size-full wp-image-1885 aligncenter\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Oliver_kl.jpg\" alt=\"\" width=\"600\" height=\"960\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Oliver_kl-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Oliver_kl.jpg 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\u00a0[\/img]<\/p>\n<p>[\/column][column sm=&#8220;9&#8243;]<\/p>\n<h3>Oliver Straubel<\/h3>\n<p>My belief is that all the knowledge and competence of a company is not in the technologies used, but in the people who make up the company and its value. In my understanding, modern management, marketing and sales are holistic systems that should no longer be treated separately and, if necessary, can only be changed together.<\/p>\n<p><a href=\"http:\/\/www.holism.digital\">www.holism.digital<\/a> and <a href=\"http:\/\/www.dta.digital\">www.dta.digital<\/a><\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Expertise&#8220;]<\/p>\n<p>Change manager with a focus on digitalisation and\/or (re)positioning in marketing, sales and leadership.<br \/>\nIn this context:<\/p>\n<ul>\n<li>Trainer \/ Lecturer \/ Coach<\/li>\n<li>Interim Manager for &#8222;Digital Routes&#8220;<\/li>\n<li>Strategic consultant and strategy developer<\/li>\n<li>Team developer and individual coach for specialists and managers<\/li>\n<li>(Re)motivation for sales and management teams<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Experience&#8220;]<\/p>\n<ul>\n<li>since 2013 until today: Holism GmbH (formerly indialogum GmbH), Dortmund, Founder \/ GGF, Consultant, Trainer, Speaker, Lecturer, (Interim)Manager<\/li>\n<li>2018 to date: MMA &#8211; M\u00fcnchner Marketing Akademie, Munich, lecturer, trainer, consultant for digitalisation<\/li>\n<li>2018 to date: DTA &#8211; Digitale Transformation Akademie, Dortmund, Founder, GGF, Lecturer, Trainer, Consultant for Digitalisation<\/li>\n<li>Previously worked for many years as a consultant and managing director of several companies.<\/li>\n<li>Many years of work as a lecturer for various further education institutions.<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[collapse type=&#8220;primary&#8220; title=&#8220;Qualifications&#8220;]<\/p>\n<ul>\n<li>Dipl. Betriebswirt, IWW, Hagen<\/li>\n<li>Psychologischer Berater, Hamburger Akademie f\u00fcr Fernstudien, Hamburg<\/li>\n<li>Fachwirt Dialogmarketing, D\u00fcsseldorf<\/li>\n<li>Business Coach und Trainer, V.I.E.L. und dvct, Hamburg<\/li>\n<li>Kaufmann, H\u00f6here Handelsschule, Brilon<\/li>\n<\/ul>\n<p>[\/collapse]<\/p>\n<p>[\/column][\/row]<\/p>\n<hr \/>\n","protected":false},"excerpt":{"rendered":"<p>\u201cWe\u201d are a team of experienced managers in customer service  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":801,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-1135","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Who we are | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, 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