{"id":3431,"date":"2024-11-11T10:28:50","date_gmt":"2024-11-11T09:28:50","guid":{"rendered":"https:\/\/schacht-consulting.de\/?page_id=3431"},"modified":"2025-09-08T15:32:09","modified_gmt":"2025-09-08T13:32:09","slug":"value-irritant-matrix","status":"publish","type":"page","link":"https:\/\/schacht-consulting.de\/de\/value-irritant-matrix\/","title":{"rendered":"Value Irritant Matrix"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:16%;--awb-background-image:url(&quot;https:\/\/schacht-consulting.de\/wp-content\/uploads\/iStock-515654250.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:15px;--awb-padding-bottom:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-color:rgba(0,0,0,0.3);--awb-bg-color-hover:rgba(0,0,0,0.3);--awb-bg-size:cover;--awb-border-radius:5px 5px 5px 5px;--awb-width-large:50%;--awb-margin-top-large:80px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #ffffff;\">Die \u201eValue Irritant Matrix\u201c bringt ein wirtschaftliches Dilemma auf den Punkt. Menschen, die wenig Umsatz bringen, wollen mit dem Unternehmen reden. Unternehmen, wollen mit Leuten sprechen, die aber gar nicht mit dem Unternehmen sprechen wollen. Und schlie\u00dflich gibt es auch noch solche, mit denen das Unternehmen eigentlich nicht sprechen will, weil sie nur wenig Umsatz bringen, die aber im Gegenzug auch nicht mit dem Unternehmen sprechen wollen.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:80px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:30px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:30px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h1 style=\"text-align: left;\"><span style=\"color: #ffffff;\">Die Value<br \/>\n<\/span><span style=\"color: #ffffff;\">Irritant Matrix<\/span><\/h1>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-margin-top:20px;\"><p><strong>Um das alles zu strukturieren, wollen wir uns die Frage stellen, ob man sich das Leben nicht f\u00fcr alle Beteiligte einfacher machen kann. Lassen Sie sich \u00fcberraschen und auf dieses Gedanken-Spiel ein. Gibt es Dinge, die Sie als Kunde nur im direkten Kontakt mit einem Mitarbeiter besprechen m\u00f6chten? Und gibt es nicht auch Dinge, die Sie lieber selbst erforschen m\u00f6chte. Sich selbst einen Weg bahnen, ohne dass Sie von einem Mitarbeiter beeinflusst werden?<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color2);--button_accent_hover_color:#00418c;--button_border_hover_color:#ffffff;--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:rgba(255,255,255,0);--button_gradient_bottom_color_hover:rgba(255,255,255,0);width:calc(100%);\" target=\"_self\" href=\"#spiel\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Jetzt spielerisch ausprobieren!<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color2);--button_accent_hover_color:#00418c;--button_border_hover_color:#ffffff;--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:rgba(255,255,255,0);--button_gradient_bottom_color_hover:rgba(255,255,255,0);width:calc(100%);\" target=\"_self\" href=\"#erklaerung\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Ausf\u00fchrliche Erkl\u00e4rung lesen!<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div id=\"spiel\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color3);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-margin-top:50px;\"><h2>So geht&#8217;s \u2013 das &#8222;Value Irritant Matrix Game&#8220;<\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2>Aufgabe 1<\/h2>\n<p>Um einfach anzufangen, teilen Sie doch die folgenden Punkte in zwei Kategorien ein. Was w\u00e4ren denn Dinge, die Sie selbst machen m\u00f6chten? (Selbst)<br \/>\nUnd bei welchen Punkten ben\u00f6tigen Sie Hilfe durch den Anbieter also dem Unternehmen? (Hilfe)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\" style=\"--awb-margin-top:0px;\"><h2>Aufgabe 2<\/h2>\n<p>Nun versuchen wir das Gleiche aus Sicht des Unternehmens zu betrachten. Dieses m\u00f6chte Ihnen gerne m\u00f6glichst alles rund um die Uhr zur Verf\u00fcgung stellen. Daher versucht es viele Punkte entweder automatisiert oder im Self-Service anzubieten. (=Autom) Dennoch gibt es Dinge, die es nur mit Ihnen pers\u00f6nlich abwickeln kann und will, was sind diese Punkte. (=Pers\u00f6nlich). Gehen Sie die Liste nochmals mit dieser Sichtweise durch.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<table>\n<tbody>\n<tr>\n<td width=\"60%\"><\/td>\n<td style=\"text-align: center;\" valign=\"top\" width=\"13%\"><span style=\"text-decoration: underline;\"><strong>1. Durchgang<\/strong><\/span><br \/>\n&#8222;Selbst&#8220; oder &#8222;Hilfe&#8220;<\/td>\n<td style=\"text-align: center;\" valign=\"top\" width=\"13%\"><span style=\"text-decoration: underline;\"><strong>2. Durchgang<\/strong><\/span><br \/>\n&#8222;Autom.&#8220; oder &#8222;Pers\u00f6nl.&#8220;<\/td>\n<td style=\"text-align: center;\" valign=\"top\" width=\"13%\"><span style=\"text-decoration: underline;\"><strong>Kombination<\/strong><\/span><br \/>\n(A, B, C oder D)<\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Informationen \u00fcber m\u00f6gliche Reiseangebote einsehen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Rahmenbedingungen zur Reise, wie Zeitr\u00e4ume, Dauer, Besonderheiten etc. erfragen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Erfahrungen von G\u00e4sten zu den bisherigen Reisen dieses Anbieters einsehen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Beste Reisezeiten erfragen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Individuelle Preism\u00f6glichkeiten f\u00fcr die Reise zu zweit besprechen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Akzeptierte Zahlungsmittel einsehen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Reiser\u00fccktrittinformationen ermitteln<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Spezielle Angebote f\u00fcr Flitterwochenpaare besprechen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Geheimtipps f\u00fcr die Reise zu Zweit ermitteln<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<tr>\n<td width=\"60%\">Informationen zu Nachhaltigkeit einsehen<\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<td width=\"13%\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"fusion-text fusion-text-7\"><h3>Kombination ermitteln<\/h3>\n<p>Nachdem es vier verschiedene Kombinationsm\u00f6glichkeiten gibt, tragen Sie in der letzten Spalte der Tabelle die folgenden Buchstaben f\u00fcr die Kombinationen ein:<\/p>\n<p><strong>Selbst-Automatisch = A<\/strong><br \/>\n<strong>Selbst-Pers\u00f6nlich = B<\/strong><br \/>\n<strong>Hilfe-Automatisch = C<\/strong><br \/>\n<strong>Hilfe-Pers\u00f6nlich = D<\/strong><\/p>\n<p>Z\u00e4hlen Sie nun die H\u00e4ufigkeiten der vorkommenden Kombination und \u00fcbertragen Sie die Werte in die folgenden korrespondierenden K\u00e4sten:<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color5);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:0px;border-bottom-width:0px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_5 1_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\" style=\"--awb-margin-top:20px;\"><p style=\"text-align: right;\"><span style=\"color: #ffffff;\">Unternehmen will mit Kunden sprechen<\/span><\/p>\n<p style=\"text-align: right;\"><span style=\"color: #ffffff;\">PERS\u00d6NLICH<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-color:var(--awb-color4);--awb-bg-color-hover:var(--awb-color4);--awb-bg-size:cover;--awb-border-color:var(--awb-color5);--awb-border-top:4px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:4px;--awb-border-style:solid;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:-10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:-10px;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-text fusion-text-9\"><h3 style=\"text-align: center;\">Vereinfachen (A)<\/h3>\n<\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_6' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_6'  action='\/de\/wp-json\/wp\/v2\/pages\/3431' data-formid='6' novalidate>\n                  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onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Richtig!'  \/><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'>  \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_6' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_6' id='gform_theme_6' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_6' id='gform_style_settings_6' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_6' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='6' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='Xpsunf8b3HkPQwr\/gF\/Cj4zg5as0AtmEAB6g9wy6211YvT\/Hce83fzR54XDs6mgU55B0P4QIlQ6ljgtBGkEbMKV0l9lGzA+cMjOS3Ji1fQRSVRM=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_6' value='WyJbXSIsIjZlMWM0NTBiNjdmNjJiNzJlMjM3OWEwM2JlMjJmYWVmIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_6' id='gform_target_page_number_6' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_6' id='gform_source_page_number_6' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <input type=\"hidden\" id=\"ct_checkjs_6a9aeddfc689c1d0e3b9ccc3ab651bc5\" name=\"ct_checkjs\" value=\"0\" \/><\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 6, 'https:\/\/schacht-consulting.de\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_6').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_6');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_6').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_6').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_6').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_6').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_6').val();gformInitSpinner( 6, 'https:\/\/schacht-consulting.de\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [6, current_page]);window['gf_submitting_6'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_6').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [6]);window['gf_submitting_6'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_6').text());}else{jQuery('#gform_6').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"6\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_6\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_6\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_6\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            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style=\"--awb-bg-color:var(--awb-color4);--awb-bg-color-hover:var(--awb-color4);--awb-bg-size:cover;--awb-border-color:var(--awb-color5);--awb-border-top:4px;--awb-border-right:4px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:-10px;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:-10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-text fusion-text-10\"><h3 style=\"text-align: center;\">Pers\u00f6nlich kommunizieren (B)<\/h3>\n<\/div>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_7' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_7'  action='\/de\/wp-json\/wp\/v2\/pages\/3431' data-formid='7' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_7' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_7_1\" class=\"gfield gfield--type-number gfield--width-five-twelfths field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_1'>Wert eingeben:<\/label><div class='ginput_container ginput_container_number'><input name='input_1' id='input_7_1' type='number' step='any'   value='' class='large'      aria-invalid=\"false\"  \/><\/div><\/div><div data-fieldId=\"1\" class=\"spacer gfield\" style=\"grid-column: span 3;\" data-groupId=\"535ca244\"><\/div><div id=\"field_submit\" class=\"gfield gfield--type-submit gfield--width-third field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-field-class=\"gform_editor_submit_container\" data-field-position=\"inline\" ><input type='submit' id='gform_submit_button_7' class='gform-button gform-button--white  button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Richtig!'  \/><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'>  \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_7' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_7' id='gform_theme_7' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_7' id='gform_style_settings_7' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_7' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='7' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='Oetg932lX1wFhbzr0F5ZF5tzPBBCYYcxXWnQKjJFf1QcdyuMmtdeEQxrQcXEP9hMDdtYL2de0mumMNJDIh\/DCmjufCUAOI0dFgqIo2e06jNjk4Q=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_7' value='WyJbXSIsIjZlMWM0NTBiNjdmNjJiNzJlMjM3OWEwM2JlMjJmYWVmIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_7' id='gform_target_page_number_7' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_7' id='gform_source_page_number_7' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <input type=\"hidden\" id=\"ct_checkjs_7fa732b517cbed14a48843d74526c11a\" name=\"ct_checkjs\" value=\"0\" \/><\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 7, 'https:\/\/schacht-consulting.de\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_7').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_7');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_7').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_7').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_7').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_7').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_7').val();gformInitSpinner( 7, 'https:\/\/schacht-consulting.de\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [7, current_page]);window['gf_submitting_7'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_7').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [7]);window['gf_submitting_7'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_7').text());}else{jQuery('#gform_7').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"7\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_7\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_7\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_7\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 7, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_5 1_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:-20px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\" style=\"--awb-margin-top:20px;\"><p style=\"text-align: right;\"><span style=\"color: #ffffff;\">Unternehmen will nicht mit Kunden sprechen<\/span><\/p>\n<p style=\"text-align: right;\"><span style=\"color: #ffffff;\">AUTOMATISIEREN<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-color:var(--awb-color4);--awb-bg-color-hover:var(--awb-color4);--awb-bg-size:cover;--awb-border-color:var(--awb-color5);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:4px;--awb-border-left:4px;--awb-border-style:solid;--awb-width-large:40%;--awb-margin-top-large:-20px;--awb-spacing-right-large:-10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:-10px;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-text fusion-text-12\"><h3 style=\"text-align: center;\">Eliminieren (C)<\/h3>\n<\/div>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_8' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_8'  action='\/de\/wp-json\/wp\/v2\/pages\/3431' data-formid='8' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_8_1\" class=\"gfield gfield--type-number gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_1'>Wert eingeben:<\/label><div class='ginput_container ginput_container_number'><input name='input_1' id='input_8_1' type='number' step='any'   value='' class='large'      aria-invalid=\"false\"  \/><\/div><\/div><div id=\"field_submit\" class=\"gfield gfield--type-submit gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-field-class=\"gform_editor_submit_container\" data-field-position=\"inline\" ><input type='submit' id='gform_submit_button_8' class='gform-button gform-button--white  button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Richtig!'  \/><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'>  \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_8' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_8' id='gform_theme_8' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_8' id='gform_style_settings_8' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_8' value='1' \/>\n            <input 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style=\"--awb-bg-color:var(--awb-color4);--awb-bg-color-hover:var(--awb-color4);--awb-bg-size:cover;--awb-border-color:var(--awb-color5);--awb-border-top:1px;--awb-border-right:4px;--awb-border-bottom:4px;--awb-border-left:1px;--awb-border-style:solid;--awb-width-large:40%;--awb-margin-top-large:-20px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:-10px;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:-10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-text fusion-text-13\"><h3 style=\"text-align: center;\">Automatisieren (D)<\/h3>\n<\/div>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_9' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_9'  action='\/de\/wp-json\/wp\/v2\/pages\/3431' data-formid='9' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_9' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_9_1\" class=\"gfield gfield--type-number gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_1'>Wert eingeben:<\/label><div class='ginput_container ginput_container_number'><input name='input_1' id='input_9_1' type='number' step='any'   value='' class='large'      aria-invalid=\"false\"  \/><\/div><\/div><div id=\"field_submit\" class=\"gfield gfield--type-submit gfield--width-half field_sublabel_below gfield--no-description 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200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_5 1_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Kunde will nicht mit Unternehmen sprechen<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">SELBST<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Kunde will mit Unternehmen sprechen<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">HILFE<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div id=\"erklaerung\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16\" style=\"--awb-margin-top:50px;\"><h2>Hilfestellung: Beispiel einer Irritant-Value-Matrix<\/h2>\n<p><strong>Gerne versuchen wir Ihnen nun die einfache Welt der Value-Irritant-Matrix anhand dieses einfachen Beispiels zu erkl\u00e4ren:<\/strong><\/p>\n<p>Oft ist bei allen Digitalisierungs-Anstrengungen nicht klar, welche digitalen Initiativen einem strategischen Plan folgen und wie diese den Nutzen f\u00fcr den Kunden oder die Profitabilit\u00e4t f\u00fcr das Unternehmen steigern. Mit diesem Tool kann ein solches koordiniertes Vorgehen geplant und realisiert werden.<\/p>\n<p>Die Grundidee ist es dabei festzustellen, bei welchen Kunden-Dialogen Kunde und Unternehmen gleichzeitig Interesse am pers\u00f6nlichen Kontakt haben. Nur hier kommen wertstiftende Gespr\u00e4che zustande. Ein bew\u00e4hrtes Analysewerkzeug ist in diesem Zusammenhang die von Bill Price entwickelte Value-Irritant Matrix.<\/p>\n<p>Danach wird einerseits aus der Sicht der Unternehmung \u00fcberlegt, ob diese an einem pers\u00f6nlichen Dialog mit dem Kunden unter Service-Gesichtspunkten interessiert ist, weil sie etwas \u00fcber ihre Produkte und Dienstleistungen lernen kann, sich dadurch Ideen f\u00fcr Einsparungen ergeben sowie, ob sich durch den Kontakt eine Chance ergibt, weitere Produkte oder Leistungen zu verkaufen oder eben nicht.<\/p>\n<p>Andererseits wird systematisch die Perspektive des Kunden auf den Servicekontakt eingenommen. Ist der Kunde wirklich an einem pers\u00f6nlichen Kontakt interessiert, weil er Antworten auf seine Fragen oder einen Rat bekommt und im Idealfall Geld sparen kann, oder sieht er gar keine Notwendigkeit, mit einem Unternehmen in Kontakt zu treten und empfindet den Kontakt als \u00e4rgerlich?<\/p>\n<p>Besteht eine Interessendivergenz (hat also der Kunde ein hohes Interesse, eine Probleml\u00f6sung zu erhalten, das Unternehmen sch\u00e4tzt diesen Kontakt vor allem als zus\u00e4tzliche Kosten ein), sollte der Kontakt automatisiert werden. Das ist vor allem dann spannend, wo Kunden immer wieder die gleichen Fragen stellen. In diesem Zusammenhang geht es h\u00e4ufig um das Verst\u00e4ndnis der Funktionsweise von Produkten und Dienstleistungen, auch Self Service genannt.<\/p>\n<p>Andere Unternehmen haben so beispielsweise zu den h\u00e4ufigsten Service-Vorf\u00e4llen unterhaltsame Erkl\u00e4rvideos produziert, die f\u00fcr den Kunden einen hohen Mehrwert darstellen. Ein anderer ist der Einsatz von Voice- oder Chatbots, um einzelne Business Prozesse vollst\u00e4ndig zu automatisieren.<\/p>\n<p>Die Value-Irritant Matrix unterst\u00fctzt auch im umgekehrten Fall, dass das Unternehmen darauf angewiesen ist, dass der Kunde einen Kontakt mit dem Unternehmen hat und beispielsweise im Hinblick auf Compliance-Vorgaben bestimmte Informationen preisgibt oder best\u00e4tigt. Derartige Kontakte empfinden Kunden h\u00e4ufig als l\u00e4stig. Hier gilt es, die Kontakte, wie beispielsweise einen Check-In oder Teilkontakte eines Prozesses wie eine notwendige Identifikation des Kunden, m\u00f6glichst zu vereinfachen. Die vielf\u00e4ltigen Ans\u00e4tze in mehreren Branchen zum Online-Self-Onboarding zeigen den Erfolg solcher Ans\u00e4tze.<\/p>\n<p><strong>\u00dcbrigens, die Liste oben ist nur ein kleiner Ausschnitt. Folgende Punkte k\u00f6nnten in einem &#8222;echten&#8220; Projekt auch ber\u00fccksichtigt werden:<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"69%\"><strong>Prozess<\/strong><\/td>\n<td width=\"15%\"><strong>Kombination<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Inspirationen zu Aktivurlauben einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Last Minute Urlaube besprechen<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Informationen zu Reise\u00e4nderungen ermitteln<\/td>\n<td width=\"15%\">Hilfe\/Autom. (C)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">M\u00f6gliche Ziell\u00e4nder im Angebotsportfolio einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Preisindikationen zu m\u00f6glichen Reisen einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">M\u00f6glichkeiten besprechen, auf Allergien und Unvertr\u00e4glichkeiten beim Reiseziel zu reagieren<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Informationen zu Flugversp\u00e4tungen einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Mit jemandem besprechen, welchen schlechten Service man w\u00e4hrend der Reise erlebt hat<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Mit jemanden die M\u00f6glichkeiten besprechen w\u00e4hrend einer Reise R\u00fccktransporte wegen Krankheit zu organisieren<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Besprechen welche Hilfe im Notfall erbracht werden k\u00f6nnen, z.B. Geldmittel verschwunden, Unfall erlebt, \u2026<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Unterschrift unter dem abgeschlossenen Reisevertrag einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Ermitteln welche zus\u00e4tzlichen Leistungen zur Reise hinzugebucht werden k\u00f6nnen. Z.B. Zimmer-Up-Grade, Business-Class-Tickets, Tauchkurs-Vor-Ort, Spezielle Rund-Um-Sorglos-Versicherung, \u2026<\/td>\n<td width=\"15%\">Hilfe\/Autom. (C)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Anzahlungsf\u00e4lligkeiten und Zahlungsziele zu Ihrer pers\u00f6nlichen Reise ermitteln<\/td>\n<td width=\"15%\">Hilfe\/Autom. (C)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Pers\u00f6nlich besprechen, ob die Reise noch so wie gebucht, stattfindet \u2013\u00a0Pandemie, Vulkanausbruch, \u2026<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Reiser\u00fccktrittsm\u00f6glichkeiten einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Sonderk\u00fcndigungsm\u00f6glichkeiten besprechen, da der Reisepartner sich ganz unverhofft getrennt hat.<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Wetteraussichten zu ihrer individuellen Reise und Reisezeitraum, 10 Tage vorher einsehen<\/td>\n<td width=\"15%\">Selbst\/Autom. (A)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Pers\u00f6nlich besprechen, wie die Adresse noch ge\u00e4ndert werden kann, da nach der Buchung noch unverhofft umgezogen werden konnte.<\/td>\n<td width=\"15%\">Hilfe\/Pers\u00f6n. (D)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Ermitteln, wie die Bankverbindung f\u00fcr die 2. Rate ge\u00e4ndert werden kann<\/td>\n<td width=\"15%\">Hilfe\/Autom. (C)<\/td>\n<\/tr>\n<tr>\n<td width=\"69%\">Finale Buchung erfragen<\/td>\n<td width=\"15%\">Selbst\/Pers\u00f6n. (B)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3431","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Value Irritant Matrix | Schacht Consulting<\/title>\n<meta name=\"description\" content=\"Die Einen wollen mit Unternehmen reden. 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