{"id":1561,"date":"2018-05-16T08:54:07","date_gmt":"2018-05-16T06:54:07","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=1561"},"modified":"2021-09-06T21:38:34","modified_gmt":"2021-09-06T19:38:34","slug":"so-planen-sie-die-einfuehrung-von-workforce-management-effizient","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/so-planen-sie-die-einfuehrung-von-workforce-management-effizient\/","title":{"rendered":"So planen Sie die Einf\u00fchrung von Workforce Management effizient"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><img decoding=\"async\" class=\"alignleft size-medium wp-image-1399\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/UseCase-WFM-Titel-212x300.jpg\" alt=\"\" width=\"212\" height=\"300\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/UseCase-WFM-Titel-212x300.jpg 212w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/UseCase-WFM-Titel.jpg 600w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/>Die H.B.C. Hanse Betreuungscenter GmbH betreibt an zwei Standorten ein Servicecenter und bietet dort vertriebsunterstu\u0308tzende Services fu\u0308r alle Vertriebswege der HanseMerkur Versicherung an. Der operative Betrieb dieser Service Center erfolgt mit verschieden Teams zu jeweils unterschiedlichen Fachthemen und Servicezeiten. Trotz der operativen und fachlichen Abgrenzung der Teams gibt es diverse Schnittstellen zwischen den Bereichen, wie bspw. interne \u00dcberl\u00e4ufe oder Abwesenheitsvertretungen. Zur Einhaltung der unterschiedlichen themenbezogenen Servicezeiten ist ein Schichtbetrieb unumg\u00e4nglich. Die Aufgabe war es, innerhalb von 10 Arbeitstagen eine geeignete am Markt erh\u00e4ltliche Workforce Management Standardsoftware fu\u0308r die Anforderungen der H.B.C. GmbH ausfindig zu machen. Als Ergebnis ist eine Shortlist von am besten passenden Anbietern durch die Schacht Consulting erarbeitet worden.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_border_color:#00418c;--button_accent_hover_color:#00418c;--button_border_hover_color:#00418c;--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:#00418c;--button_gradient_bottom_color:#00418c;--button_gradient_top_color_hover:#ffffff;--button_gradient_bottom_color_hover:#ffffff;--button_margin-bottom:20px;\" target=\"_self\" href=\"https:\/\/schacht-consulting.de\/de\/workforce-management-erfolgreich-einfuehren\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Lesen Sie in diesem Fallbeispiel mehr \u00fcber das Projekt &gt;&gt;<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":1399,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-1561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>So planen Sie die Einf\u00fchrung von Workforce Management effizient | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/so-planen-sie-die-einfuehrung-von-workforce-management-effizient\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"So planen Sie die Einf\u00fchrung von Workforce Management effizient | Schacht Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/schacht-consulting.de\/de\/so-planen-sie-die-einfuehrung-von-workforce-management-effizient\/\" \/>\n<meta property=\"og:site_name\" content=\"Schacht Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-16T06:54:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-06T19:38:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/UseCase-WFM-Titel.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"849\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"tbnpr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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