{"id":1565,"date":"2018-02-16T08:55:02","date_gmt":"2018-02-16T07:55:02","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=1565"},"modified":"2021-09-06T21:39:50","modified_gmt":"2021-09-06T19:39:50","slug":"neues-whitepaper-der-kundenservice-der-zukunft","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/neues-whitepaper-der-kundenservice-der-zukunft\/","title":{"rendered":"Neues Whitepaper: Der Kundenservice der Zukunft!"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><img decoding=\"async\" class=\"alignleft size-medium wp-image-1325\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/0001-212x300.jpg\" alt=\"\" width=\"212\" height=\"300\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/0001-212x300.jpg 212w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/0001-724x1024.jpg 724w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/0001-768x1086.jpg 768w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/>In heutigen gewachsenen Strukturen von Contact Centern werden in der Regel Tools nur alle paar Jahre erneuert. Hierbei standen in der Vergangenheit immer wieder andere Themenbereiche im Vordergrund. Durch die Omnipr\u00e4senz von Smartphones bei Endkunden sind neben dem Telefon nun viele Kan\u00e4le jederzeit verf\u00fcgbar. Das Verhalten der Kunden \u00e4ndert sich dadurch und somit auch die Anforderungen an ein\u00a0Contact Center. Wie Contact Center sich organisatorisch und technologisch fit machen f\u00fcr die Zukunft, erkl\u00e4ren wir in einem umfangreichen Whitepaper. Es bewertet alle neuen Trends und Entwicklungen und erkl\u00e4rt, wie auch in Zukunft ein optimaler Kundenservice geboten werden kann.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_border_color:#00418c;--button_accent_hover_color:#00418c;--button_border_hover_color:#00418c;--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:#00418c;--button_gradient_bottom_color:#00418c;--button_gradient_top_color_hover:#ffffff;--button_gradient_bottom_color_hover:#ffffff;--button_margin-bottom:20px;\" target=\"_self\" href=\"https:\/\/schacht-consulting.de\/de\/contact-center-of-the-future\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Lesen Sie in diesem Whitepaper, wie Sie Ihr Contact Center fit machen &gt;&gt;<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":1325,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-1565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Neues Whitepaper: Der Kundenservice der Zukunft! 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