{"id":1571,"date":"2017-02-15T08:57:26","date_gmt":"2017-02-15T07:57:26","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=1571"},"modified":"2021-09-06T21:44:12","modified_gmt":"2021-09-06T19:44:12","slug":"10-tipps-wie-sie-mit-kennzahlen-den-kundenservice-richtig-steuern","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/10-tipps-wie-sie-mit-kennzahlen-den-kundenservice-richtig-steuern\/","title":{"rendered":"10 Tipps, wie Sie mit Kennzahlen den Kundenservice richtig steuern!"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong><img decoding=\"async\" class=\"alignleft size-medium wp-image-1226\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Kennzahlen-richtig-deuten_Titel600px-226x300.png\" alt=\"\" width=\"226\" height=\"300\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Kennzahlen-richtig-deuten_Titel600px-226x300.png 226w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Kennzahlen-richtig-deuten_Titel600px.png 600w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/>Wer kennt das nicht: Es wird gemessen und gerechnet. Je eindrucksvoller die Kennzahl klingt, desto leichter ist der Chef zu beeindrucken. Hauptsache sch\u00f6n komplex und die Kurven zeigen einen positiven Verlauf. Management mit Kennzahlen ist aber ganz was anderes.<\/strong><\/p>\n<p>Schacht Consulting bringt Ordnung ins Kennzahlen-Chaos. In diesem Whitepaper wird erkl\u00e4rt, welche Kennzahlen wirklich wichtig sind, um Kundenservice sicher zu planen. Es geht den Dingen auf den Grund und entlarvt blinde Kennzahlen-Gl\u00e4ubigkeit. Mit diesem Whitepaper lernen Sie, welche Kennzahlen \u00fcber Servicequalit\u00e4t und Erreichbarkeit Aufschluss geben, wie sie richtig gemessen werden und ganz wichtig: Wie Sie mit diesen Kennzahlen Ihren Kundenservice erfolgreich managen k\u00f6nnen. 10 Tipps, die jeder beherzigen sollte.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_border_color:#00418c;--button_accent_hover_color:#00418c;--button_border_hover_color:#00418c;--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:#00418c;--button_gradient_bottom_color:#00418c;--button_gradient_top_color_hover:#ffffff;--button_gradient_bottom_color_hover:#ffffff;--button_margin-bottom:20px;\" target=\"_self\" href=\"https:\/\/schacht-consulting.de\/de\/kundenservice-kennzahlen\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Laden Sie sich jetzt das Whitepaper von Attikus A. Schacht herunter &gt;&gt;<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":1256,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-1571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10 Tipps, wie Sie mit Kennzahlen den Kundenservice richtig steuern! | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/10-tipps-wie-sie-mit-kennzahlen-den-kundenservice-richtig-steuern\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Tipps, wie Sie mit Kennzahlen den Kundenservice richtig steuern! 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