{"id":1615,"date":"2019-09-09T13:35:16","date_gmt":"2019-09-09T11:35:16","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=1615"},"modified":"2021-09-04T16:26:08","modified_gmt":"2021-09-04T14:26:08","slug":"die-richtigen-kpis-im-kundenservice","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/die-richtigen-kpis-im-kundenservice\/","title":{"rendered":"Die richtigen KPIs im Kundenservice"},"content":{"rendered":"<p><strong>Waren Sie schon einmal beim Arzt? Oder mit dem Auto in der Werkstatt? So \u00e4hnlich ist es auch im Kundendialog. Wer stumpf Erreichbarkeit, Service Level und <a href=\"https:\/\/schacht-consulting.de\/de\/was-ist-aht\/\">AHT<\/a> misst, wei\u00df noch lange nicht, ob er guten Kundenservice liefert. Oder im Vergleich: Der schnelle und kurze Arztbesuch sagt noch nichts \u00fcber die Diagnose und ihre Heilungschancen aus. Es geht also darum, die richtigen Kennzahlen zu messen und sie f\u00fcr das Management des Kundenservice zu nutzen.<\/strong><\/p>\n<p>Attikus A. Schacht erkl\u00e4rt in knapp f\u00fcnf Minuten, worum es wirklich geht. Denn das Management mit den richtigen Kennzahlen ist nicht schwer. Wertvolle Tools bieten heute die M\u00f6glichkeit, weit mehr \u00fcber die Qualit\u00e4t des eigenen Kundenservice zu erfahren, als nur die drei wichtigsten KPI zu erheben.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Waren Sie schon einmal beim Arzt? Oder mit dem Auto  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[48],"tags":[58,54,62,52,56,60],"class_list":["post-1615","post","type-post","status-publish","format-video","hentry","category-blog","tag-aht","tag-callcenter","tag-erreichbarkeit","tag-kpi","tag-kundenservice","tag-servicelevel","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Die richtigen KPIs im Kundenservice | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/die-richtigen-kpis-im-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Die richtigen KPIs im Kundenservice | Schacht Consulting\" \/>\n<meta property=\"og:description\" content=\"Waren Sie schon einmal beim Arzt? 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