{"id":1620,"date":"2019-09-17T11:42:38","date_gmt":"2019-09-17T09:42:38","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=1620"},"modified":"2021-09-04T16:25:41","modified_gmt":"2021-09-04T14:25:41","slug":"wie-tante-emma-ueberlebt-das-contact-center-of-the-future","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/wie-tante-emma-ueberlebt-das-contact-center-of-the-future\/","title":{"rendered":"Wie Tante Emma \u00fcberlebt \u2013 das Contact Center of the Future"},"content":{"rendered":"<p><strong>Vortrag von Attikus A. Schacht im Rahmen der &#8222;Fachtagung Dialogmarketing&#8220;. Das Thema der Veranstaltung des B\u00fcndnis f\u00fcr Ausbildung war: Chatbots und k\u00fcnstliche Intelligenz \u2013 Welche Kompetenzen brauchen Mitarbeiter im Kundenservice der Zukunft?<\/strong><\/p>\n<p>Attikus A. Schacht, Gesch\u00e4ftsf\u00fchrer von Schacht Consulting und Vorsitzender des Kompetenz Center Customer Service im DDV (Deutscher Dialogmarketing Verband) hielt einen Vortrag mit dem Titel: &#8222;Contact Center of the Future \u2013 Wie Tante Emma \u00fcberlebt. Anforderungen vor dem Hintergrund \u00fcberregional und global operierender Unternehmen&#8220;.<\/p>\n<p>Die Veranstaltung fand am 2. Juli 2019 in K\u00f6ln bei der AXA Customer Care GmbH statt. Sie wollen wissen was das B\u00fcndnis macht und wie Sie mitmachen k\u00f6nnen? Hier finden Sie mehr Informationen dazu: <strong><a class=\"yt-simple-endpoint style-scope yt-formatted-string\" spellcheck=\"false\" href=\"https:\/\/www.youtube.com\/redirect?v=huCcPq6lMSU&amp;event=video_description&amp;redir_token=_aeCNuTANTOTZfvV9_zonrvxVWR8MTU2ODc5OTUzOEAxNTY4NzEzMTM4&amp;q=https%3A%2F%2Fwww.ausbildung-im-dialog.de\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/www.ausbildung-im-dialog.de<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vortrag von Attikus A. Schacht im Rahmen der &#8222;Fachtagung Dialogmarketing&#8220;.  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[48],"tags":[54,56],"class_list":["post-1620","post","type-post","status-publish","format-video","hentry","category-blog","tag-callcenter","tag-kundenservice","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wie Tante Emma \u00fcberlebt \u2013 das Contact Center of the Future | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/wie-tante-emma-ueberlebt-das-contact-center-of-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wie Tante Emma \u00fcberlebt \u2013 das Contact Center of the Future | Schacht Consulting\" \/>\n<meta property=\"og:description\" content=\"Vortrag von Attikus A. Schacht im Rahmen der &#8222;Fachtagung Dialogmarketing&#8220;. 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