{"id":3125,"date":"2022-09-09T14:38:21","date_gmt":"2022-09-09T12:38:21","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=3125"},"modified":"2022-09-09T15:12:25","modified_gmt":"2022-09-09T13:12:25","slug":"zu-gast-im-ccn-podcast","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/zu-gast-im-ccn-podcast\/","title":{"rendered":"Wissen auf die Ohren: Zu Gast im CCN Podcast"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Customer Service of the Future \u2013 wie gestaltet sich der Kundenservice der Zukunft? Diese Frage treibt Schacht Consulting schon lange um. Und nat\u00fcrlich wissen wir auch Antworten auf diese Frage zu geben. Wie zum Beispiel in der aktuellen Folge des Contact Center Network Podcasts:\u00a0<\/strong><\/p>\n<p>PodGastgeber Markus Euler und PodGast Attikus A. Schacht von Schacht Consulting haben Antworten auf folgende Fragen:<\/p>\n<p>Welche F\u00e4higkeiten hat man vor zehn Jahren als Berater im Service-Umfeld gebraucht und welche braucht man heute?<br \/>\nWelche Rolle spielt KI \u2013 wie weit kann man ein System trainieren und wo sind die Grenzen? Was ist gerade Dein \u201eHerzensthema\u201c oder \u201eHerzensprojekt\u201c, Attikus?<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/contact-center-network.podigee.io\/15-customer-service-of-the-future-schacht-consulting\/embed?context=external\"><\/script><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":3127,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-3125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wissen auf die Ohren: Zu Gast im CCN Podcast | Schacht Consulting<\/title>\n<meta name=\"description\" content=\"Attikus A. Schacht zu Gast beim CCN Podcast. Er gibt Antworten auf die dr\u00e4ngende Frage nach dem Kundenservice der Zukunft.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/zu-gast-im-ccn-podcast\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wissen auf die Ohren: Zu Gast im CCN Podcast | Schacht Consulting\" \/>\n<meta property=\"og:description\" content=\"Attikus A. Schacht zu Gast beim CCN Podcast. Er gibt Antworten auf die dr\u00e4ngende Frage nach dem Kundenservice der Zukunft.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/schacht-consulting.de\/de\/zu-gast-im-ccn-podcast\/\" \/>\n<meta property=\"og:site_name\" content=\"Schacht Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-09T12:38:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-09T13:12:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/ccn-podcast-hoerer.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"595\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"tbnpr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@attikusschacht\" \/>\n<meta name=\"twitter:site\" content=\"@attikusschacht\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"tbnpr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/\"},\"author\":{\"name\":\"tbnpr\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#\\\/schema\\\/person\\\/3c614dd99288837b7f57c11a2548b153\"},\"headline\":\"Wissen auf die Ohren: Zu Gast im CCN Podcast\",\"datePublished\":\"2022-09-09T12:38:21+00:00\",\"dateModified\":\"2022-09-09T13:12:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/\"},\"wordCount\":942,\"publisher\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/ccn-podcast-hoerer.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/\",\"url\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/\",\"name\":\"Wissen auf die Ohren: Zu Gast im CCN Podcast | Schacht Consulting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/zu-gast-im-ccn-podcast\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/ccn-podcast-hoerer.jpg\",\"datePublished\":\"2022-09-09T12:38:21+00:00\",\"dateModified\":\"2022-09-09T13:12:25+00:00\",\"description\":\"Attikus A. 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