{"id":3134,"date":"2022-11-23T13:20:08","date_gmt":"2022-11-23T12:20:08","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=3134"},"modified":"2022-11-23T13:20:08","modified_gmt":"2022-11-23T12:20:08","slug":"ccv-quality-award-we-did-it-together","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/ccv-quality-award-we-did-it-together\/","title":{"rendered":"CCV Quality Award: We did it \u2013 together!"},"content":{"rendered":"<p><strong>Qualit\u00e4t und Zusammenarbeit haben sich jetzt ausgezahlt und wir haben f\u00fcr unseren Infoservice zur Corona-Schutzimpfung mit bundesweiten Partnern im Auftrag des Bundesministeriums f\u00fcr Gesundheit (BMG) den CCV Quality Award in der Kategorie &#8222;Best Partnership&#8220; gewonnen. Wir freuen uns riesig und sagen Danke an die Jury und nat\u00fcrlich unsere Partner, mit denen wir das Projekt m\u00f6glich gemacht haben.<\/strong><\/p>\n<p>Seit dem offiziellen Startschuss der im Auftrag des Bundesministeriums f\u00fcr Gesundheit von der gkk dialog betriebenen und gesteuerten Telefon-Hotline am 21. Dezember 2020 wurden viele Millionen Anrufe entgegengenommen. Beantwortet wurden die Fragen der Bev\u00f6lkerung zu den Impfstoffen, zum Ablauf der Impfung, den Schnelltests und rund um die Empfehlungen der st\u00e4ndigen Impfkommission. Die Vereinbarung der Impftermine geh\u00f6rte indes nicht zu den Aufgaben des Informationsservice. Die Terminvereinbarung wurde von den Bundesl\u00e4ndern organisiert und verantwortet. In der Spitze telefonierten \u00fcber 2.500 Menschen \u00fcber eine zentrale, cloudbasierte Telefonanlage \u2013 noch nie zuvor hat es ein Service-Team in dieser Gr\u00f6\u00dfe und \u00fcber so viele Anbieter verteilt in Deutschland gegeben. Das Projekt wurde schnell zu einem vollen Erfolg: Die Bewertungen der Zufriedenheit mit den Ausk\u00fcnften durch die Anrufer in der direkten After-Call-Befragung waren \u00fcberdurchschnittlich hoch.<\/p>\n<p>&nbsp;<\/p>\n<p>Foto: <a href=\"http:\/\/www.mika-fotografie.berlin\/\">MIKA-fotografie<\/a> | Berlin<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qualit\u00e4t und Zusammenarbeit haben sich jetzt ausgezahlt und wir haben  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":3135,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-3134","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CCV Quality Award: We did it \u2013 together! | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/ccv-quality-award-we-did-it-together\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CCV Quality Award: We did it \u2013 together! 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