{"id":3443,"date":"2025-02-03T19:31:38","date_gmt":"2025-02-03T18:31:38","guid":{"rendered":"https:\/\/schacht-consulting.de\/?p=3443"},"modified":"2025-02-03T19:31:38","modified_gmt":"2025-02-03T18:31:38","slug":"von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind","status":"publish","type":"post","link":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/","title":{"rendered":"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>Wie gut ist Ihr Kundenservice wirklich? Und wo gibt es ungenutzte Potenziale? Die Antwort auf diese Fragen liefern die richtigen Kennzahlen \u2013 doch welche sind entscheidend, um Servicequalit\u00e4t und Effizienz gleicherma\u00dfen zu steigern?<\/strong><\/p>\n<p>In seinem neuen Beitrag zeigt Attikus A. Schacht, wie quantitative, qualitative und emotionale KPIs helfen, das Kundenerlebnis systematisch zu verbessern. Er verdeutlicht, dass es nicht nur um klassische Messgr\u00f6\u00dfen wie Erreichbarkeit oder Bearbeitungszeit geht, sondern auch um Faktoren wie Mitarbeiterzufriedenheit und die F\u00e4higkeit, Kundenanfragen bereits im Erstkontakt zu l\u00f6sen.<\/p>\n<p>Ein besonderer Fokus liegt auf der Rolle moderner Technologien: Automatische Spracherkennung, KI-gest\u00fctzte Analyse-Tools und Business Intelligence-Dashboards erm\u00f6glichen es, aus der Vielzahl an Daten gezielt Ma\u00dfnahmen abzuleiten. Denn nur wer versteht, was die Kunden wirklich bewegt, kann Serviceprozesse nachhaltig optimieren.<\/p>\n<p>Neugierig geworden? Lesen Sie den vollst\u00e4ndigen Artikel und erfahren Sie, wie Sie mit der richtigen KPI-Strategie Ihren Kundenservice auf ein neues Level heben:<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color2);--button_accent_hover_color:#00418c;--button_border_hover_color:#ffffff;--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:rgba(255,255,255,0);--button_gradient_bottom_color_hover:rgba(255,255,255,0);\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/cc25.onepage.me\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Zum Download des E-Books<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":3445,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-3443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind | Schacht Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/\" \/>\n<meta property=\"og:site_name\" content=\"Schacht Consulting\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-03T18:31:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hennbuch.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"tbnpr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@attikusschacht\" \/>\n<meta name=\"twitter:site\" content=\"@attikusschacht\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"tbnpr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/\"},\"author\":{\"name\":\"tbnpr\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#\\\/schema\\\/person\\\/3c614dd99288837b7f57c11a2548b153\"},\"headline\":\"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind\",\"datePublished\":\"2025-02-03T18:31:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/\"},\"wordCount\":518,\"publisher\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/hennbuch.webp\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/\",\"url\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/\",\"name\":\"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind | Schacht Consulting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/hennbuch.webp\",\"datePublished\":\"2025-02-03T18:31:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#primaryimage\",\"url\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/hennbuch.webp\",\"contentUrl\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/hennbuch.webp\",\"width\":1200,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/\",\"name\":\"Schacht Consulting\",\"description\":\"L\u00f6sungen f\u00fcr Kundenservice und Vertrieb\",\"publisher\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#organization\",\"name\":\"Schacht Consulting\",\"url\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/schacht-consulting.de\\\/wp-content\\\/uploads\\\/logo.png\",\"width\":800,\"height\":348,\"caption\":\"Schacht Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/attikusschacht\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/attikus-a-schacht-2b33963\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/schacht-consulting.de\\\/de\\\/#\\\/schema\\\/person\\\/3c614dd99288837b7f57c11a2548b153\",\"name\":\"tbnpr\",\"sameAs\":[\"http:\\\/\\\/www.tbnpr.de\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind | Schacht Consulting","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/","og_locale":"de_DE","og_type":"article","og_title":"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind | Schacht Consulting","og_url":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/","og_site_name":"Schacht Consulting","article_published_time":"2025-02-03T18:31:38+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hennbuch.webp","type":"image\/webp"}],"author":"tbnpr","twitter_card":"summary_large_image","twitter_creator":"@attikusschacht","twitter_site":"@attikusschacht","twitter_misc":{"Verfasst von":"tbnpr","Gesch\u00e4tzte Lesezeit":"1\u00a0Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#article","isPartOf":{"@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/"},"author":{"name":"tbnpr","@id":"https:\/\/schacht-consulting.de\/de\/#\/schema\/person\/3c614dd99288837b7f57c11a2548b153"},"headline":"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind","datePublished":"2025-02-03T18:31:38+00:00","mainEntityOfPage":{"@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/"},"wordCount":518,"publisher":{"@id":"https:\/\/schacht-consulting.de\/de\/#organization"},"image":{"@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#primaryimage"},"thumbnailUrl":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hennbuch.webp","articleSection":["Blog"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/","url":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/","name":"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind | Schacht Consulting","isPartOf":{"@id":"https:\/\/schacht-consulting.de\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#primaryimage"},"image":{"@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#primaryimage"},"thumbnailUrl":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hennbuch.webp","datePublished":"2025-02-03T18:31:38+00:00","breadcrumb":{"@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#primaryimage","url":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hennbuch.webp","contentUrl":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hennbuch.webp","width":1200,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/schacht-consulting.de\/de\/von-daten-zu-taten-warum-kpis-der-treibstoff-fuer-exzellenten-kundenservice-sind\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/schacht-consulting.de\/de\/"},{"@type":"ListItem","position":2,"name":"Von Daten zu Taten: Warum KPIs der Treibstoff f\u00fcr exzellenten Kundenservice sind"}]},{"@type":"WebSite","@id":"https:\/\/schacht-consulting.de\/de\/#website","url":"https:\/\/schacht-consulting.de\/de\/","name":"Schacht Consulting","description":"L\u00f6sungen f\u00fcr Kundenservice und Vertrieb","publisher":{"@id":"https:\/\/schacht-consulting.de\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/schacht-consulting.de\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/schacht-consulting.de\/de\/#organization","name":"Schacht Consulting","url":"https:\/\/schacht-consulting.de\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/schacht-consulting.de\/de\/#\/schema\/logo\/image\/","url":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/logo.png","contentUrl":"https:\/\/schacht-consulting.de\/wp-content\/uploads\/logo.png","width":800,"height":348,"caption":"Schacht Consulting"},"image":{"@id":"https:\/\/schacht-consulting.de\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/attikusschacht","https:\/\/www.linkedin.com\/in\/attikus-a-schacht-2b33963\/"]},{"@type":"Person","@id":"https:\/\/schacht-consulting.de\/de\/#\/schema\/person\/3c614dd99288837b7f57c11a2548b153","name":"tbnpr","sameAs":["http:\/\/www.tbnpr.de"]}]}},"_links":{"self":[{"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/posts\/3443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/comments?post=3443"}],"version-history":[{"count":3,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/posts\/3443\/revisions"}],"predecessor-version":[{"id":3448,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/posts\/3443\/revisions\/3448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/media\/3445"}],"wp:attachment":[{"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/media?parent=3443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/categories?post=3443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/schacht-consulting.de\/de\/wp-json\/wp\/v2\/tags?post=3443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}