{"id":3015,"date":"2021-10-12T14:07:59","date_gmt":"2021-10-12T12:07:59","guid":{"rendered":"https:\/\/schacht-consulting.de\/unsere-leistungen-organisation\/prozessmanagement\/"},"modified":"2022-04-14T10:53:11","modified_gmt":"2022-04-14T08:53:11","slug":"prozessmanagement","status":"publish","type":"page","link":"https:\/\/schacht-consulting.de\/en\/unsere-leistungen-organisation\/prozessmanagement\/","title":{"rendered":"Process management"},"content":{"rendered":"

Process management is the basis for a functioning customer service organisation. Above all, it is important to record processes in a structured manner and to constantly examine them for optimisation potential. Only then can the optimised process management be implemented.<\/p>\n

Together with our clients, we often design the generic processes of their customer service organisation. In doing so, we consider all communication channels such as telephone and chat. We also take a close look at self-service and discover differences in order to standardise processes or even implement new processes such as social media.<\/p>\n

To ensure transparency in planning, we use Swimlane diagrams for representation. In these, the complete business process is divided into sub-processes and areas of responsibility are clearly defined.<\/p>\n

A particularly important part of our service: dividing the processes into four sub-processes according to the Irritant Value Matrix (Hafner). The 2×2 matrix divides communication processes according to their importance: eliminate, automate, simplify or intensify.<\/p>\n<\/div><\/div><\/div>

People<\/a><\/h4><\/div>

<\/i><\/i><\/span>Our services, because every single one counts...<\/span><\/a><\/h4><\/div>
\n

\u203a Sales Support<\/a>
\n\u203a HR Management<\/a>
\n\u203a Training<\/a>
\n\u203a Coaching<\/a>
\n\u203a Interim Management<\/a>
\n\u203a Change Management<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Organisation<\/a><\/h4><\/div>

<\/i><\/i><\/span>Our services, so that your projects are in good hands...<\/span><\/a><\/h4><\/div>
\n

\u203a Project Management<\/a>
\n\u203a Strategic Organisational Development<\/a>
\n\u203a Site Development<\/a>
\n\u203a Process Management<\/a>
\n\u203a Complete Project Takeover<\/a>
\n\u203a Operational Management<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div>

Technology<\/a><\/h4><\/div>

<\/i><\/i><\/span>Our services with which you can climb new peaks...<\/span><\/a><\/h4><\/div>
\n

\u203a IT Organisation<\/a>
\n\u203a IT Audit<\/a>
\n\u203a IT Tool Selection<\/a>
\n\u203a Technical Innovations\/Digitalisation<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>
<\/div><\/div>
<\/div><\/div><\/div>
<\/a><\/span><\/div>

Attikus A. Schacht<\/a><\/h3><\/div>

Keplerstr. 1
\n70771 Leinfelden-Echterdingen, Germany<\/p>\n<\/div>

<\/i> +49 151 15374308<\/a>
\n<\/strong><\/i> info@schacht-consulting.de<\/strong><\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>

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<\/i><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":3004,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3015","page","type-page","status-publish","hentry"],"yoast_head":"\nProcess management | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/en\/unsere-leistungen-organisation\/prozessmanagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Process management | Schacht Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/schacht-consulting.de\/en\/unsere-leistungen-organisation\/prozessmanagement\/\" \/>\n<meta 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