{"id":3047,"date":"2017-02-15T15:50:33","date_gmt":"2017-02-15T14:50:33","guid":{"rendered":"https:\/\/schacht-consulting.de\/?page_id=3047"},"modified":"2025-07-14T09:31:14","modified_gmt":"2025-07-14T07:31:14","slug":"wer-wir-sind","status":"publish","type":"page","link":"https:\/\/schacht-consulting.de\/en\/wer-wir-sind\/","title":{"rendered":"Wer wir sind"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><p>&#8220;We&#8221; &#8211; that is a team consisting of experienced managers in the field of customer service and sales. As directors and division managers, we have very successfully held positions such as Head of Business Unit, Head of Business Development, Head of Sales, Head of IT, Head of Operations, Head of Human Resource and senior project management functions. Together, we put the expertise we have gained over the past 15 years at your disposal and pass on our in-depth customer service knowledge to you.<\/p>\n<p>With the help of self-developed instruments, we can identify the strengths and weaknesses of your customer service organisation, sales organisation or human resources department, work out strategies and target concepts together with you and implement them directly.<\/p>\n<p><strong>Get to know the minds behind Schacht Consulting&#8230;<\/strong><\/p>\n<\/div><div class=\"fusion-section-separator section-separator triangle fusion-section-separator-1\" style=\"--awb-border-bottom:1px solid #e2e2e2;--awb-spacer-height:1px;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-icon-color:#ffffff;--awb-margin-bottom:30px;\"><div class=\"fusion-section-separator-svg\"><div class=\"divider-candy-arrow bottom\" style=\"top:0px;border-top-color: #f9f9fb;\"><\/div><div class=\"divider-candy bottom\" style=\"bottom:-21px;border-bottom:1px solid #e2e2e2;border-left:1px solid #e2e2e2;\"><\/div><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-1 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-1 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/schacht-consulting.de\/attikus-a-schacht\/\" target=\"_self\" aria-label=\"attikus-schacht-02\"><img decoding=\"async\" width=\"200\" height=\"300\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/attikus-schacht-02-1-200x300.jpg\" alt class=\"img-responsive wp-image-2729\"\/><\/a><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><h2 style=\"text-align: left;\"><a href=\"https:\/\/schacht-consulting.de\/attikus-a-schacht\/\"><span style=\"color: #005fb3;\">Attikus A. Schacht<\/span><\/a><\/h2>\n<p>As a passionate mountaineer and family man, I face every task with patience and a cool head to lead you and your company to the top. <strong><a href=\"https:\/\/schacht-consulting.de\/en\/attikus-a-schacht\/\">Here I am happy to present my values, goals and attitudes as well as our partnerships in detail.<\/a><\/strong><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-1\"><div class=\"fusion-panel panel-default panel-6f7e16667292beff3 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6f7e16667292beff3\"><a aria-expanded=\"false\" aria-controls=\"6f7e16667292beff3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-1\" data-target=\"#6f7e16667292beff3\" href=\"#6f7e16667292beff3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"6f7e16667292beff3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6f7e16667292beff3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>New Business Development, structured acquisition of new target customers<\/li>\n<li>Key account management, bid management (RfI, RfP, RfQ, Rf &#8220;x&#8221;)<\/li>\n<li>Support in due diligence and M&amp;A processes<\/li>\n<li>Strategic account planning, customer relations management<\/li>\n<li>Contract negotiations and reviews<\/li>\n<li>Interim project and division management<\/li>\n<li>Analysis and optimisation of customer processes<\/li>\n<li>Outsourcing management, project management, project steering<\/li>\n<li>Personal and professional coaching<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a4d61a90a8f0af8fe fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a4d61a90a8f0af8fe\"><a aria-expanded=\"false\" aria-controls=\"a4d61a90a8f0af8fe\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-1\" data-target=\"#a4d61a90a8f0af8fe\" href=\"#a4d61a90a8f0af8fe\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"a4d61a90a8f0af8fe\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a4d61a90a8f0af8fe\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2014 <b>Chairman, Competence Centre Customer Service, DDV<\/b> (German Direct Marketing Association)<\/li>\n<li>Since 2014 <b>University Lecturer, DHBW Ravensburg<\/b> \u201cCustomer Service Management\u201d within faculty Business Administration \u2013 Retail \/ Sales Management<\/li>\n<li>Since 2013 <b>Founder and Owner<\/b> of Schacht Consulting<\/li>\n<li>2011 \u2013 2012 <b>Head of Bosch Communication Centre<\/b> in Frankfurt, Customer Care Services and Monitoring Services worldwide (5k employees)<\/li>\n<li>2003 \u2013 2011 <b>Vice President Business Development and Director Sales<\/b> walter services GmbH in Ettlingen (8k employees) with the main markets Germany, Austria, Switzerland, Poland and Rumania<\/li>\n<li>1999 \u2013 2003 <b>Key Account Manager, Marketing Manager and Senior Product Manager<\/b> at Tesion Kommunikationsnetze S\u00fcdwest GmbH &amp; Co. KG in Stuttgart (400 employees)<\/li>\n<li>1997 \u2013 1999 <b>Marketing Director Europe<\/b> responsible for all key accounts in Lead Centre Diaphragms, Freudenberg Dichtungs- und Schwingungstechnik KG in Weinheim (main focus Germany, France, Italy, Great Britain, Scandinavia, Hungary)<\/li>\n<li>1995-1997 <b>Senior Product Manager,<\/b> Service Marketing, Customer Service Area Central Europe, Nokia Telecommunications GmbH in Dusseldorf and Prague, responsible for solution-oriented services for mobile and fixed network operators in international account teams in Germany, Austria, Switzerland, Poland, The Netherlands, Czech Republic and Hungary<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fbd67d7d01f31b8e9 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fbd67d7d01f31b8e9\"><a aria-expanded=\"false\" aria-controls=\"fbd67d7d01f31b8e9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-1\" data-target=\"#fbd67d7d01f31b8e9\" href=\"#fbd67d7d01f31b8e9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"fbd67d7d01f31b8e9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fbd67d7d01f31b8e9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Darmstadt University of Applied Sciences, Diploma in Industrial Engineering and Management, specialising in electrical engineering.<br \/>\nMain focus: Innovation management &amp; marketing, technology of electrical machines<\/li>\n<li>Ecole Nationale de l&#8217;Aviation Civile, Toulouse, France, Technical Thesis &#8220;Neural Networks for Flight Control&#8221;.<\/li>\n<li>Training as a coach with the MUV-ASS\u00ae method at Striedl &amp; Zai\u00df in \u00dcberlingen and Michendorf\/Potsdam (today: <a href=\"https:\/\/www.ans-ziel.eu\/\">www.ans-ziel.eu<\/a>)<\/li>\n<li>Squared Online, April-September 2020, 6-month digital marketing and leadership programme completed with distinction<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-2 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"300\" height=\"450\" title=\"Foto_Anika-Baumann\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Foto_Anika-Baumann.jpg\" alt class=\"img-responsive wp-image-3230\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Foto_Anika-Baumann-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Foto_Anika-Baumann.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 300px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h2><span style=\"color: #005fb3;\">Anika Baumann<\/span><\/h2>\n<p>In the &#8220;war for talents&#8221;, my expertise in marketing, human resource management and coaching enables me to inspire the right talents for your company in the long term!<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-2\"><div class=\"fusion-panel panel-default panel-b35d134203d072862 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b35d134203d072862\"><a aria-expanded=\"false\" aria-controls=\"b35d134203d072862\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-2\" data-target=\"#b35d134203d072862\" href=\"#b35d134203d072862\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"b35d134203d072862\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b35d134203d072862\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Key topics: Recruiting, employer branding, onboarding and offboarding, HR development, corporate culture, new work, remote work<\/li>\n<li>HR consulting and HR project management<\/li>\n<li>HR interim management<\/li>\n<li>Analysis, optimisation and automation of HR processes along the entire HR cycle<\/li>\n<li>Introduction of HR management and recruiting solutions<\/li>\n<li>Training and support of HR employees<\/li>\n<li>Personal and professional coaching<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-74ac094abdf99d30c fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_74ac094abdf99d30c\"><a aria-expanded=\"false\" aria-controls=\"74ac094abdf99d30c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-2\" data-target=\"#74ac094abdf99d30c\" href=\"#74ac094abdf99d30c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"74ac094abdf99d30c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_74ac094abdf99d30c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>since 2020 Founder and Managing Director, All about HR &#8211; HR Consulting, Business Coaching, HR Project Management, HR Support \/ Interim Management<\/li>\n<li>2016 &#8211; 2020 Head of Human Resources, virtualQ GmbH, Berlin<\/li>\n<li>2016 &#8211; 2020 Head of Marketing, virtualQ GmbH, Berlin<\/li>\n<li>2016 &#8211; 2017 Lecturer University of Europe for Applied Science, Berlin<\/li>\n<li>2013 &#8211; 2016 Personnel Officer Recruiting and Employer Branding, Witt Group (part of the Otto Group), Weiden<\/li>\n<li>2010 &#8211; 2011 Marketing Consultant, Wei\u00dfe Q Consulting, Iserlohn<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-780230736dddba2ab fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_780230736dddba2ab\"><a aria-expanded=\"false\" aria-controls=\"780230736dddba2ab\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-2\" data-target=\"#780230736dddba2ab\" href=\"#780230736dddba2ab\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"780230736dddba2ab\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_780230736dddba2ab\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Positive Psychology Consultant, German Positive Psychology Society<\/li>\n<li>Certified Systemic Coach, German Positive Psychology Society<\/li>\n<li>Certified PERMA Lead Positive Leadership Profiler, German Society for Positive Psychology<\/li>\n<li>Certified user of the personality test Predictive Index, Personaldiagnostig Stracke<\/li>\n<li>M.Sc. Management Psychology (with distinction), University of Nottingham<\/li>\n<li>B.Sc. Communication and Media Management (with distinction), Business and Information Technology School Iserlohn, incl. semester abroad at Edith Cowan University in Perth, Australia<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-3 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"298\" height=\"300\" title=\"EPSON MFP image\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/2017-12-07-Photo_neu_klein-298x300.jpg\" alt class=\"img-responsive wp-image-2806\"\/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h2><span style=\"color: #005fb3;\">Madlen Berner<\/span><\/h2>\n<p>Excellent customer service is my passion and is increasingly becoming a competitive advantage for companies. Let us work together to offer your customers something special.<\/p>\n<p><a href=\"http:\/\/www.serviceschmiede.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.serviceschmiede.com<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-3\"><div class=\"fusion-panel panel-default panel-2f4d4741549027cd3 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2f4d4741549027cd3\"><a aria-expanded=\"false\" aria-controls=\"2f4d4741549027cd3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-3\" data-target=\"#2f4d4741549027cd3\" href=\"#2f4d4741549027cd3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"2f4d4741549027cd3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2f4d4741549027cd3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Qualitative and quantitative contact centre management<\/li>\n<li>Conceptual planning and execution of projects<\/li>\n<li>Leading negotiations with workers\u2019 union<\/li>\n<li>Personnel development<\/li>\n<li>Quality assurance concepts<\/li>\n<li>Leading up to 300 employees<\/li>\n<li>Training employees and team leaders<\/li>\n<li>Preparing statistics and reports<\/li>\n<li>Personal and business coaching<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-37f0ffa5b538bfd2d fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_37f0ffa5b538bfd2d\"><a aria-expanded=\"false\" aria-controls=\"37f0ffa5b538bfd2d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-3\" data-target=\"#37f0ffa5b538bfd2d\" href=\"#37f0ffa5b538bfd2d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"37f0ffa5b538bfd2d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_37f0ffa5b538bfd2d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2013 <b>Managing director and owner<\/b> Die Service-Schmiede, freelance project manager, trainer and consultant, member of Schacht Consulting network, facilitator for change management, member of Project Management Institute<\/li>\n<li>2005-2013 <b>Contact Centre Manager,<\/b> walter services Magdeburg GmbH, responsible for the profit centre<\/li>\n<li>2000-2005 <b>Project Manager,<\/b> walter services Magdeburg GmbH, development and execution of client projects, quality management<\/li>\n<li>1997-2000 <b>Trainer<\/b>, real,- Dienstleistungs GmbH &amp; Co KG, Hannover, responsible for all training and education for the north\/east region with 80 stores, advising managing directors and trainers onsite<\/li>\n<li>1996-1997 <b>Team Leader<\/b> Sport &amp; Games, real,- SB Warenhaus GmbH &amp; Co. KG, Berlin-Wildau store with 12 employees\/6 mill. Euro revenue<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-abcff7804c9c2f2d9 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_abcff7804c9c2f2d9\"><a aria-expanded=\"false\" aria-controls=\"abcff7804c9c2f2d9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-3\" data-target=\"#abcff7804c9c2f2d9\" href=\"#abcff7804c9c2f2d9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"abcff7804c9c2f2d9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_abcff7804c9c2f2d9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Project Management Professional (PMP)<\/li>\n<li>Change Management vocational training with university certification, Deutsche Universit\u00e4t f\u00fcr Weiterbildung Berlin<\/li>\n<li>Certified Coach MUV-ASS<\/li>\n<li>Trainee Coaching, walter services Magdeburg GmbH<\/li>\n<li>Management Trainee Programme, real,- SB Warenhaus GmbH &amp; Co. KG<\/li>\n<li>Trainer Certification and Examination Board Member, IHK Magdeburg<\/li>\n<li>Vocational Training Retail Assistant, Berufsakademie des Einzelhandels Niedersachsen\/real,- SB Warenhaus GmbH &amp; Co KG<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-4 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"300\" title=\"hoelzel_2025\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/hoelzel_2025-1.jpg\" alt class=\"img-responsive wp-image-3455\"\/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2><span style=\"color: #005fb3;\">Tobias H\u00f6ltzel<\/span><\/h2>\n<p><a href=\"http:\/\/hoeltzel.net\/\" target=\"_blank\" rel=\"noopener noreferrer\">hoeltzel.net<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-4\"><div class=\"fusion-panel panel-default panel-56bf6c23101e1f6f0 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_56bf6c23101e1f6f0\"><a aria-expanded=\"false\" aria-controls=\"56bf6c23101e1f6f0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-4\" data-target=\"#56bf6c23101e1f6f0\" href=\"#56bf6c23101e1f6f0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"56bf6c23101e1f6f0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_56bf6c23101e1f6f0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>HR Strategy<\/li>\n<li>Analysis and improvement of HR processes<\/li>\n<li>Developing and implementing HR systems, e.g. flexible working hours, feedback processes and renumeration<\/li>\n<li>Facilitating organisation development<\/li>\n<li>Interim for operational HR management incl. wage negotiations<\/li>\n<li>HR consulting within Due Diligence and M&amp;A processes<\/li>\n<li>Business coaching<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e609a12e6ca89a8cd fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e609a12e6ca89a8cd\"><a aria-expanded=\"false\" aria-controls=\"e609a12e6ca89a8cd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-4\" data-target=\"#e609a12e6ca89a8cd\" href=\"#e609a12e6ca89a8cd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"e609a12e6ca89a8cd\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e609a12e6ca89a8cd\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><b>Projects:<\/b> Strategy development, HR interim consulting, coaching, Business Excellence by MTC, Bruker BioSpin, Opel and Bosch<\/li>\n<li>Since 2013 <b>Managing Director<\/b> Tobias H\u00f6ltzel Personal &amp; Organisation and member of Schacht Consulting network<\/li>\n<li>2005-2012 <b>Division Manager Human Resources<\/b>, walter services GmbH, Ettlingen (8k employees)<\/li>\n<li>2003-2005 <b>Senior International HR Project Manager<\/b>, Celesio Stuttgart<\/li>\n<li>2000-2003 <b>Personnel Consultant<\/b>, Philips Consumer Electronics, Hamburg (400 employees)<\/li>\n<li>1995-2000 <b>Personnel Consultant<\/b>, Jungheinrich AG, Hamburg<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6b44ab50b65c525b9 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6b44ab50b65c525b9\"><a aria-expanded=\"false\" aria-controls=\"6b44ab50b65c525b9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-4\" data-target=\"#6b44ab50b65c525b9\" href=\"#6b44ab50b65c525b9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"6b44ab50b65c525b9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6b44ab50b65c525b9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Degree in Management Science with International Politics, Constance University<\/li>\n<li>Excellence Assessor, Initiative Ludwig Erhard Preis ILEP e.V.<\/li>\n<li>Associate Coach DBVC, Management Forum Wiesbaden (MaFoWi)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-5 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"300\" title=\"rene-falk\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/rene-falk-1-188x300.jpg\" alt class=\"img-responsive wp-image-2774\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/rene-falk-1-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/rene-falk-1.jpg 600w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><h2><span style=\"color: #005fb3;\">Ren\u00e9 Falk<\/span><\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-5\"><div class=\"fusion-panel panel-default panel-d377c1b448507432f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d377c1b448507432f\"><a aria-expanded=\"false\" aria-controls=\"d377c1b448507432f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-5\" data-target=\"#d377c1b448507432f\" href=\"#d377c1b448507432f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"d377c1b448507432f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d377c1b448507432f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Developing and implementing customer loyalty programmes<\/li>\n<li>Defining IT strategy<\/li>\n<li>Analysing and optimising CRM and customer processes<\/li>\n<li>Due Diligence and M&amp;A<\/li>\n<li>Process design and business process reengineering<\/li>\n<li>Change management<\/li>\n<li>Interim project and division leadership<\/li>\n<li>Outsourcing management, project management<\/li>\n<li>Personal and business coaching<\/li>\n<li><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e3490768a280c979c fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e3490768a280c979c\"><a aria-expanded=\"false\" aria-controls=\"e3490768a280c979c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-5\" data-target=\"#e3490768a280c979c\" href=\"#e3490768a280c979c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"e3490768a280c979c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e3490768a280c979c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Member of Schacht Consulting network<\/li>\n<li>4F Lebensart GmbH, <b>Founder<\/b> (www.imperii.de)<\/li>\n<li>Loyalty Partner Solution, <b>Consultant<\/b> (interim)<\/li>\n<li>HANSE Executives GmbH, <b>Founder and Partner<\/b><\/li>\n<li>Ren\u00e9 Falk Management GmbH, <b>Founder and Managing Director<\/b><\/li>\n<li>Dirk Rossmann GmbH, <b>Consultant<\/b> (interim)<\/li>\n<li>converneo GmbH, <b>Founder and Business Development<\/b> (interim)<\/li>\n<li>FanMiles GmbH, <b>COO\/CIO<\/b> (interim)<\/li>\n<li>IT Sonix AG, <b>Executive Board<\/b> (interim)<\/li>\n<li>arvato direct services M\u00fcnchen, <b>Site Manager IT<\/b> DeutschlandCard GmbH, CIO<\/li>\n<li>arvato services G\u00fctersloh, <b>Head of Consulting<\/b> Bertelsmann Marketing Service, Consultant<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-afe14fee4ae647bcc fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_afe14fee4ae647bcc\"><a aria-expanded=\"false\" aria-controls=\"afe14fee4ae647bcc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-5\" data-target=\"#afe14fee4ae647bcc\" href=\"#afe14fee4ae647bcc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"afe14fee4ae647bcc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_afe14fee4ae647bcc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Senior Project Manager IPMA Level B, GPM<\/li>\n<li>Preparing for Opportunities, Bertelsmann University<\/li>\n<li>IMDP (International Management Development Programm)<\/li>\n<li>1993-1999 Business Informatics, Leipzig University<\/li>\n<li>1997 semester in Umea, Sweden<\/li>\n<li>Electronics high school leaving certificate<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-6 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"300\" height=\"400\" title=\"kappes\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/kappes.jpg\" alt class=\"img-responsive wp-image-3486\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/kappes-200x267.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/kappes.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 300px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><h2><span style=\"color: #005fb3;\">Dr. Uwe Kappes<\/span><\/h2>\n<p>From screwdriver to strategy, from bit to business. I harmonise technology and people. To do this, I build bridges between code and customers with depth, vision and experience from all perspectives.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-6\"><div class=\"fusion-panel panel-default panel-672452aef670c39e4 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_672452aef670c39e4\"><a aria-expanded=\"false\" aria-controls=\"672452aef670c39e4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-6\" data-target=\"#672452aef670c39e4\" href=\"#672452aef670c39e4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"672452aef670c39e4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_672452aef670c39e4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Management of IT organisations (operations, software development, project management, product management),<\/li>\n<li>Analysis, optimisation and digitalisation of business processes (BPM), focus: customer service (CRM), incoming mail (ECM) and back office<\/li>\n<li>Digitalisation<\/li>\n<li>Restructuring of organisational units<\/li>\n<li>IT-driven optimisation of business processes (incoming mail, customer service, back office)<\/li>\n<li>Project and change management, including due diligence, tenders and award processes<\/li>\n<li>Design and implementation of complex IT architectures based on SOA and BPM<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6e29341084cef415d fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6e29341084cef415d\"><a aria-expanded=\"false\" aria-controls=\"6e29341084cef415d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-6\" data-target=\"#6e29341084cef415d\" href=\"#6e29341084cef415d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"6e29341084cef415d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6e29341084cef415d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2013: Freelance Interim Management and Consulting (CRM, ECM, Big Data, Project Management in Customer Care)<\/li>\n<li>2023 &#8211; 2024: Senior Consultant at ExB Labs GmbH, Munich<\/li>\n<li>2021 &#8211; 2022: Senior Consultant at Lenera GmbH, Leipzig<\/li>\n<li>2013 &#8211; 2021: Senior Consultant at ITyX Solutions AG<\/li>\n<li>2012 &#8211; 2013: Head of Product Management &amp; IT at HMI GmbH, Member of the Executive Board<\/li>\n<li>2009 &#8211; 2011: Head of Finance &amp; Controlling at IQ-NET AG, Member of the Executive Board<\/li>\n<li>2003 &#8211; 2009: Head of IT at walter services, authorised signatory, divisional management of 3 departments with 70 employees<\/li>\n<li>2001 &#8211; 2002: Head of Software Engineering at Crealogix AG, Frankfurt &amp; Zurich<\/li>\n<li>1997 &#8211; 2001: Head of Software Development at SCOPE Consulting GmbH, Mannheim<\/li>\n<li>1996 &#8211; 1997: Software Developer at CCN GmbH (D\u00fcsseldorf)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-33157a09b4c23b60f fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_33157a09b4c23b60f\"><a aria-expanded=\"false\" aria-controls=\"33157a09b4c23b60f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-6\" data-target=\"#33157a09b4c23b60f\" href=\"#33157a09b4c23b60f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"33157a09b4c23b60f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_33157a09b4c23b60f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Studied physics at the University of Heidelberg: Diploma and doctorate<\/li>\n<li>Training as an optician<\/li>\n<li>Further training: project management (SCRUM, Kanban), coaching methods, AI &amp; NLP-based evaluation systems<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-7 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"300\" height=\"300\" title=\"nicolaus-von-loebecke\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/nicolaus-von-loebecke.jpg\" alt class=\"img-responsive wp-image-2796\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/nicolaus-von-loebecke-150x150.jpg 150w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/nicolaus-von-loebecke.jpg 300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><h2><span style=\"color: #005fb3;\">Nicolaus von L\u00f6becke<\/span><\/h2>\n<p>Do your best every day. That\u2019s not just the case for me, but for each and every one of us. Acknowledging this thought is the only way to develop something really good for your and your company.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-7\"><div class=\"fusion-panel panel-default panel-775bd7c1b0731ec6e fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_775bd7c1b0731ec6e\"><a aria-expanded=\"false\" aria-controls=\"775bd7c1b0731ec6e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-7\" data-target=\"#775bd7c1b0731ec6e\" href=\"#775bd7c1b0731ec6e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"775bd7c1b0731ec6e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_775bd7c1b0731ec6e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Process optimisation for medium-sized and also internationally active companies<\/li>\n<li>Sales management for manufacturing industries<\/li>\n<li>Interim sales management and efficient new customer acquisition<\/li>\n<li>Interim company leadership for medium-sized companies<\/li>\n<li>Sustainable personnel leadership<\/li>\n<li>Developing and introducing complaint management systems<\/li>\n<li>Integration management involving different divisions or companies<\/li>\n<li>Personal and business coaching and sales training<\/li>\n<li>Hands-on manager<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0379e7ad40fd3f1c7 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0379e7ad40fd3f1c7\"><a aria-expanded=\"false\" aria-controls=\"0379e7ad40fd3f1c7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-7\" data-target=\"#0379e7ad40fd3f1c7\" href=\"#0379e7ad40fd3f1c7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"0379e7ad40fd3f1c7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0379e7ad40fd3f1c7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><b>Projects:<\/b> Sales management at Gebr. M\u00fcller Kerzenfabrik AG, Industriedruck GmbH, Toocan GmbH, Visono GmbH, Hotelnavigator GmbH. Process optimisation for Audi AG, Eosta N\/V, Bioland Markt GmbH, Claudia Scoda<\/li>\n<li>Since 2013 <b>Freelance management<\/b> L\u00f6bbecke Consulting, member of Schacht Consulting network<\/li>\n<li>2003-2013 <b>Board Member<\/b>, Lehman Natur GmbH, M\u00f6nchengladbach, manager, sales manager and key role in developing Europe\u2019s largest organic fruit and vegetable centre<\/li>\n<li>2002-2003 <b>Managing Director<\/b>, Stiftung f\u00fcr Naturnahes Wirtschaften, Hamburg (fund for close-to-nature business activities)<\/li>\n<li>1998-2002 <b>Sales Board Member<\/b>, Bergquelle Naturh\u00f6fe AG, Dorstadt<\/li>\n<li>1994-1998 <b>Managing Director Sales<\/b>, Bergquelle Agrar-Naturprodukte GmbH &amp; Co. KG, Dorstadt<\/li>\n<li>1993-1994 <b>Consultant<\/b>, BDO Corporate Finance Services, Berlin<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-573cac403f8a3657c fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_573cac403f8a3657c\"><a aria-expanded=\"false\" aria-controls=\"573cac403f8a3657c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-7\" data-target=\"#573cac403f8a3657c\" href=\"#573cac403f8a3657c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"573cac403f8a3657c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_573cac403f8a3657c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Business Management with Marketing, European management and Finance, Bamberg University<\/li>\n<li>Reserve Officer training in the Armoured Reconnaissance Battalion, L\u00fcneburg<\/li>\n<li>Banking apprenticeship<\/li>\n<li>Father and oldtimer fan<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-8 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"300\" title=\"achim-kelbel\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/achim-kelbel-188x300.jpg\" alt class=\"img-responsive wp-image-2777\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/achim-kelbel-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/achim-kelbel.jpg 600w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\"><h2><span style=\"color: #005fb3;\">Achim Kelbel<\/span><\/h2>\n<p>My doing is driven by performance \u2013 from corporate vision\/guiding principles to structures\/processes and final execution.<\/p>\n<p><a href=\"http:\/\/www.achimkelbel.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.achimkelbel.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-8\"><div class=\"fusion-panel panel-default panel-230116a3d24592dc2 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_230116a3d24592dc2\"><a aria-expanded=\"false\" aria-controls=\"230116a3d24592dc2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-8\" data-target=\"#230116a3d24592dc2\" href=\"#230116a3d24592dc2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"230116a3d24592dc2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_230116a3d24592dc2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Years of experience as managing director, consultant, international trainer and coach for global organisations<\/li>\n<li>Conception and facilitation of strategy, change and performance projects<\/li>\n<li>Improving business processes based on lean management<\/li>\n<li>Optimising processes and structures for more efficiency and effectiveness<\/li>\n<li>Conception and execution of one-step and multi level sales<\/li>\n<li>Operative and strategic field experience<\/li>\n<li>High competence for method and execution<\/li>\n<li>International contracts as consultant, trainer, business coach in German and English speaking markets<\/li>\n<li>Trade writer, speaker and moderator for large groups<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-bf69777ac236e8c53 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bf69777ac236e8c53\"><a aria-expanded=\"false\" aria-controls=\"bf69777ac236e8c53\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-8\" data-target=\"#bf69777ac236e8c53\" href=\"#bf69777ac236e8c53\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"bf69777ac236e8c53\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bf69777ac236e8c53\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2004 <b>Consultant<\/b>, Interim Manager, Trainer, Coach, since 2013 member of the Schacht Consulting network<\/li>\n<li>2001-2004 <b>Managing Partner<\/b>, Kramer &amp; Partner GmbH, Ettlingen, brand oriented management consultancy<\/li>\n<li>1995-2001 <b>Head of Personnel<\/b>, Esselte Leitz GmbH &amp; Co, Stuttgart, files and filing systems (1.3k employees)<\/li>\n<li>1998-1994 <b>Head of Personnel and Administration<\/b>, August Krempel Soehne GmbH &amp; Co, Vaihingen, manufacturer of packaging machines, associated plastics and materials (450 employees)<\/li>\n<li>1987-1998 <b>Assistant to the Managing Director,<\/b> Laaser &amp; Co. GmbH, Berlin, manufacturer of measuring instruments and automated systems (50 employees)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-17d5b4612265fb14d fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_17d5b4612265fb14d\"><a aria-expanded=\"false\" aria-controls=\"17d5b4612265fb14d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-8\" data-target=\"#17d5b4612265fb14d\" href=\"#17d5b4612265fb14d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"17d5b4612265fb14d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_17d5b4612265fb14d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Bank apprenticeship, Bank f\u00fcr Handel und Industrie, Berlin<\/li>\n<li>Economics and Social Science Faculty, Business degree, Cologne University<\/li>\n<li>European business coach certification<\/li>\n<li>Board member for finance, Marketing Club Stuttgart<\/li>\n<li>Non-stipendiary magistrate in Stuttgart labour court<\/li>\n<li>Author of books and publications in trade journals<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-9 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-9 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"300\" title=\"andreas-bessel\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/andreas-bessel-188x300.jpg\" alt class=\"img-responsive wp-image-2776\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/andreas-bessel-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/andreas-bessel.jpg 481w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\"><h2><span style=\"color: #005fb3;\">Andreas Bessel<\/span><\/h2>\n<p>I support my clients to achieve their corporate goals by using the strengths and weaknesses of their employees.<\/p>\n<p><a href=\"http:\/\/andreas-bessel-communication.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">andreas-bessel-communication.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-9\"><div class=\"fusion-panel panel-default panel-6092c48f4250dabfc fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6092c48f4250dabfc\"><a aria-expanded=\"false\" aria-controls=\"6092c48f4250dabfc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-9\" data-target=\"#6092c48f4250dabfc\" href=\"#6092c48f4250dabfc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"6092c48f4250dabfc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6092c48f4250dabfc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Consultant, trainer and coach for leadership communication, employee leadership, responsibility strategies<\/li>\n<li>Sales training, top-level sales teams coaching<\/li>\n<li>Conversation techniques for customer service teams<\/li>\n<li>Achieving KPIs in sales and customer service<\/li>\n<li>Personality development, persuasive and convincing behaviour, gaining confidence in public speaking<\/li>\n<li>Team processes, improving team efficiency, disruption as chance<\/li>\n<li>Train-the-trainer and trainer coaching<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-72eca5c1780339a54 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_72eca5c1780339a54\"><a aria-expanded=\"false\" aria-controls=\"72eca5c1780339a54\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-9\" data-target=\"#72eca5c1780339a54\" href=\"#72eca5c1780339a54\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"72eca5c1780339a54\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_72eca5c1780339a54\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2014 <b>Freelance communication trainer<\/b>, coach, consultant and member of the Schacht Consulting network<\/li>\n<li>2006-2014 <b>Communication trainer,<\/b> VP walter services Akademie, walter services GmbH (8.5k employees in 21 sites), developing and executing staff and leader development programmes, leading projects to achieve KPIs across all sites, leadership of onsite trainers.<\/li>\n<li>2000-2006 <b>Project Leader<\/b>, walter Telemarketing &amp; Vertrieb GmbH (2.5k employees across 3 sites), developing and implementing training programmes and coaching, leading team leaders in customer service and sales.<\/li>\n<li>1998-2000 <b>Trainer<\/b>, Quelle AG, trade and communication seminars<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7ba8d90a1de3c0e19 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7ba8d90a1de3c0e19\"><a aria-expanded=\"false\" aria-controls=\"7ba8d90a1de3c0e19\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-9\" data-target=\"#7ba8d90a1de3c0e19\" href=\"#7ba8d90a1de3c0e19\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"7ba8d90a1de3c0e19\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7ba8d90a1de3c0e19\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Vocational university degree Communication Psychology, Fachhochschule des Mittelstands<\/li>\n<li>Trainee Coaching, walter services GmbH<\/li>\n<li>Rhetoric in media context<\/li>\n<li>Training for trainers and coaches<\/li>\n<li>High school leaving certificate in retail (IHK)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-10 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-10 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"256\" title=\"Roland-Borek\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Roland-Borek.jpg\" alt class=\"img-responsive wp-image-3414\"\/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\"><h2><span style=\"color: #005fb3;\">Roland Borek <\/span><\/h2>\n<p>The customer savvy.<\/p>\n<p>My approach is to understand the needs of your customers and to inspire them with excellent service. Because enthusiastic customers are loyal, satisfied customers cancel! With the help of my many years of experience in setting up, managing and optimising customer service areas, we will work out together how we can inspire your customers with the right processes, motivated employees and optimum technology right from the start and thus increase your success!<\/p>\n<p><a href=\"http:\/\/www.der-kundenversteher.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.der-kundenversteher.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-10\"><div class=\"fusion-panel panel-default panel-42a980e6b67790925 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_42a980e6b67790925\"><a aria-expanded=\"false\" aria-controls=\"42a980e6b67790925\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-10\" data-target=\"#42a980e6b67790925\" href=\"#42a980e6b67790925\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"42a980e6b67790925\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_42a980e6b67790925\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Interim management and organisational consulting<\/strong><\/p>\n<ul>\n<li>Management, control and development of customer service teams<\/li>\n<li>Change management in customer service areas<\/li>\n<li>Developing, implementing and optimising processes<\/li>\n<li>Digitalisation and use of optimal technology for customer service<\/li>\n<li>Personnel management<\/li>\n<\/ul>\n<p><strong>In addition:<\/strong><\/p>\n<ul>\n<li>Post-merger integration projects<\/li>\n<li>Tender management<\/li>\n<li>Contract management<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3581ac3dd37156a29 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3581ac3dd37156a29\"><a aria-expanded=\"false\" aria-controls=\"3581ac3dd37156a29\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-10\" data-target=\"#3581ac3dd37156a29\" href=\"#3581ac3dd37156a29\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"3581ac3dd37156a29\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3581ac3dd37156a29\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Interim Manager First and Second Level IT Support (2022-2023)<br \/>\nAssociation of Statutory Health Insurance Physicians of Bavaria (KVB), Munich<\/li>\n<li>Senior Manager Client Services (2009-2021)<br \/>\nIron Mountain Deutschland GmbH, Hamburg<\/li>\n<li>Senior Manager Customer Service and Marketing (2006-2009)<br \/>\nRecall Deutschland GmbH, Hamburg<\/li>\n<li>Project Manager Complaint Management (1998-2006)<br \/>\nOtto Group, Hamburg<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-97a71be8bc5539a25 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_97a71be8bc5539a25\"><a aria-expanded=\"false\" aria-controls=\"97a71be8bc5539a25\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-10\" data-target=\"#97a71be8bc5539a25\" href=\"#97a71be8bc5539a25\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"97a71be8bc5539a25\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_97a71be8bc5539a25\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Apprenticeship as a wholesale and foreign trade clerk (IHK)<br \/>\nOtto Group, Hamburg<\/li>\n<li>Diplom-Kaufmann (Uni)<br \/>\nFernuniversit\u00e4t Hagen<\/li>\n<li>Prince II Practitioner<\/li>\n<li>Business fluent in English<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-11 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-11 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"300\" title=\"Remon_Elsten\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Remon_Elsten-200x300.jpg\" alt class=\"img-responsive wp-image-2756\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Remon_Elsten-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Remon_Elsten.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\"><h2><span style=\"color: #005fb3;\">R\u00e9mon Elsten<\/span><\/h2>\n<p>25 years of experience in the field of CRM and Customer Service combined with a high level of competence in corporate environments<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\"><a href=\"http:\/\/www.crystal-partners.ch\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.crystal-partners.ch<\/a><\/div>\n<\/div>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-11\"><div class=\"fusion-panel panel-default panel-650af2d2da0b0f5e2 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_650af2d2da0b0f5e2\"><a aria-expanded=\"false\" aria-controls=\"650af2d2da0b0f5e2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-11\" data-target=\"#650af2d2da0b0f5e2\" href=\"#650af2d2da0b0f5e2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"650af2d2da0b0f5e2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_650af2d2da0b0f5e2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Customer service and sales<\/li>\n<li>Multi-channel communication<\/li>\n<li>Customer relationship management<\/li>\n<li>Interim project and division leadership<\/li>\n<li>Improving customer processes<\/li>\n<li>Outsourcing management, project management, project steering<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-cc9da1cdc5cbc709c fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cc9da1cdc5cbc709c\"><a aria-expanded=\"false\" aria-controls=\"cc9da1cdc5cbc709c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-11\" data-target=\"#cc9da1cdc5cbc709c\" href=\"#cc9da1cdc5cbc709c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"cc9da1cdc5cbc709c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_cc9da1cdc5cbc709c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><b>Projects:<\/b> Improving customer service and sales for Swisscom, Akzo Nobel, Z\u00fcrcher Kantonalbank, Helsana, AIL, Hugo Boss AG, RADO, Lindab<\/li>\n<li>Since 2007 <b>Managing Director and Owner<\/b> Crystal Partners AG, since 2013 member of Schacht Consulting network<\/li>\n<li>2000-2007 <b>Managing Partner and Principal<\/b>, Crowne Associates AG, Switzerland<\/li>\n<li>1998-2000 <b>Senior Consultant<\/b>, Intercai, Switzerland<\/li>\n<li>1996-1997 <b>Consultant<\/b>, Intercai Nederland B.V., The Netherlands<\/li>\n<li>1988-1996 <b>Team leader<\/b> telecoms, internal consultant, ING Group, The Netherlands<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-34a305b7771ec900e fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_34a305b7771ec900e\"><a aria-expanded=\"false\" aria-controls=\"34a305b7771ec900e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-11\" data-target=\"#34a305b7771ec900e\" href=\"#34a305b7771ec900e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"34a305b7771ec900e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_34a305b7771ec900e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Engineering Degree, Technical University Brabant, The Netherlands<\/li>\n<li>Postgraduate marketing degree, Institute of Marketing, The Netherlands<\/li>\n<li>Postgraduate project management degree, Open University, The Netherlands<\/li>\n<li>Postgraduate organisation and Management degree, Open University, The Netherlands<\/li>\n<li>Vice President, Call.net, Swiss Contact Centre Association<\/li>\n<li>Board Member, European Confederation of Contact Centre Organisations<\/li>\n<li>Co-author \u201cCRM \u2013 Customer Management between Increased Sales and Efficiency, together with Dr. Nils Hafer and \u201cROI of IKT in Contact Centres\u201d with Dr. Andreas Erat<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-12 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-12 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"300\" title=\"Klaus-Ulrich_Kohler\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Klaus-Ulrich_Kohler-200x300.jpg\" alt class=\"img-responsive wp-image-2754\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Klaus-Ulrich_Kohler-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Klaus-Ulrich_Kohler.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><h2><span style=\"color: #005fb3;\">Klaus Ulrich Kohler<\/span><\/h2>\n<p>If your B2B and B2C customers are satisfied, your company is doing well &#8211; that&#8217;s what I strive for, with many years of experience and references in Account Management, Operational Management, Tender Management, Restructuring and Sales<\/p>\n<p><a href=\"http:\/\/kuk-interim.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">kuk-interim.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-12\"><div class=\"fusion-panel panel-default panel-5c33afc5696a7cb98 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5c33afc5696a7cb98\"><a aria-expanded=\"false\" aria-controls=\"5c33afc5696a7cb98\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-12\" data-target=\"#5c33afc5696a7cb98\" href=\"#5c33afc5696a7cb98\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"5c33afc5696a7cb98\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5c33afc5696a7cb98\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Cost management and restructuring<\/li>\n<li>Operations within the service sector<\/li>\n<li>Key account management and sales support<\/li>\n<li>Outsourcing business services<\/li>\n<li>Establishing and leading cooperation models and tendering communities<\/li>\n<li>Design, set up, running, transfer and closing service industry sites<\/li>\n<li>Operative M&amp;A support and post-merger integration<\/li>\n<li>Interim divisional leadership<\/li>\n<li>International profile (Turkey, Hungary, South Korea, Switzerland etc.)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3c7b4ca8e42ee00f0 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3c7b4ca8e42ee00f0\"><a aria-expanded=\"false\" aria-controls=\"3c7b4ca8e42ee00f0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-12\" data-target=\"#3c7b4ca8e42ee00f0\" href=\"#3c7b4ca8e42ee00f0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"3c7b4ca8e42ee00f0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3c7b4ca8e42ee00f0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2016 <b>Head of Sales and Business Development<\/b>, Loyalty Partner Solutions GmbH<\/li>\n<li>Since 2013 <b>Freelance Consultant<\/b> and <b>Interim Manager<\/b>, member of Schacht Consulting network<\/li>\n<li>2011-2013 <b>Managing Director Operations<\/b>, TOP-10 Service provider (customer care, sales, B2B), 80 mill. Euro revenue, 2.5k employees<\/li>\n<li>2001-2011 <b>Vice President Customer Care<\/b> (key account management, operations, business development), arvato services Stuttgart, part of Bertelsmann AG, 270 mill. Euro revenue and 11K employees in Germany<\/li>\n<li>1998-2000 <b>Division Head IT, Quality Management and Shipping<\/b>, arvato Services<\/li>\n<li>1996-1998 <b>Department Head Quality Management<\/b>, Deutscher B\u00fccherbund GmbH &amp; Co. KG, book club within Bertelsmann AG, 1.5k employees, 4.5 mill. members, 100 retail outlets<\/li>\n<li>1993-1996 <b>Department Head Customer Service<\/b>, Deutscher B\u00fccherbund<\/li>\n<li>1992-1993 <b>Assistant to the Division Head Customer Service<\/b>, Deutscher B\u00fccherbund<\/li>\n<li>1990-1991 <b>IT Helpdesk Coordinator<\/b>, Deutscher B\u00fccherbund<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-377528c6187934944 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_377528c6187934944\"><a aria-expanded=\"false\" aria-controls=\"377528c6187934944\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-12\" data-target=\"#377528c6187934944\" href=\"#377528c6187934944\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"377528c6187934944\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_377528c6187934944\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Vocational Business Degree with Business Informatics, DHBW, Stuttgart<\/li>\n<li>Vocational English language Post-Graduate Executive MBA with General Management, Henley Management College, UK<\/li>\n<li>Certified Consultant for Restructuring and Financial Recovery, SRH Hochschule Heidelberg<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-13 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-13 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"300\" title=\"Juergen_Katzer\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Juergen_Katzer-200x300.jpg\" alt class=\"img-responsive wp-image-2753\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Juergen_Katzer-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Juergen_Katzer.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14\"><h2><span style=\"color: #005fb3;\">J\u00fcrgen Katzer<\/span><\/h2>\n<p>As an oldtimer fan I am often confronted with situations where I have to think hard to find a good solution. This ability to think analytically helps me every day with my projects.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\"><a href=\"http:\/\/www.jkib.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.jkib.de<\/a><\/div>\n<\/div>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-13\"><div class=\"fusion-panel panel-default panel-8597e6725d2cf4dd8 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8597e6725d2cf4dd8\"><a aria-expanded=\"false\" aria-controls=\"8597e6725d2cf4dd8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-13\" data-target=\"#8597e6725d2cf4dd8\" href=\"#8597e6725d2cf4dd8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"8597e6725d2cf4dd8\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8597e6725d2cf4dd8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Consulting on issues and topics regarding telecommunications<\/li>\n<li>Support in executing sales concepts<\/li>\n<li>Sparring partner for tasks and business ideas, from analysis to recommendation phase<\/li>\n<li>Advice on the use of social media channels to increase visibility<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-564ea35225405dee1 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_564ea35225405dee1\"><a aria-expanded=\"false\" aria-controls=\"564ea35225405dee1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-13\" data-target=\"#564ea35225405dee1\" href=\"#564ea35225405dee1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"564ea35225405dee1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_564ea35225405dee1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2015 <b>Managing Director and owner<\/b>, J\u00fcrgen Katzer IngenieurB\u00fcro and member of Schacht Consulting network<\/li>\n<li><b>Projects:<\/b> Consulting and planning broadband expansion (FTTC; FTTB\/H) for local authorities using funding programmes, quality check of tender documents<\/li>\n<li>2012-2014 <b>Senior Consultant<\/b> Telecommunication, medium-sized company<\/li>\n<li>1994-2011 <b>Various roles incl. Vice President Account Management<\/b> Carrier &amp; Media companies for a telecommunication equipment company<\/li>\n<li>1988-1994 <b>Development Engineer<\/b> in a technology centre for a telecommunication equipment company<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-901e3241f72725cb0 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_901e3241f72725cb0\"><a aria-expanded=\"false\" aria-controls=\"901e3241f72725cb0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-13\" data-target=\"#901e3241f72725cb0\" href=\"#901e3241f72725cb0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"901e3241f72725cb0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_901e3241f72725cb0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Giessen-Friedberg Polytechnic, Communications Engineering plus informatics<\/li>\n<li>High school leaving certificate in Electrical Engineering<\/li>\n<li>Automobile electrician apprenticeship<\/li>\n<li>Oldtimer fan and avid motorhome tourer<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-14 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-14 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"300\" title=\"Helen_Deacon\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Helen_Deacon-200x300.jpg\" alt class=\"img-responsive wp-image-2751\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Helen_Deacon-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Helen_Deacon.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\"><h2><span style=\"color: #005fb3;\">Helen Deacon<\/span><\/h2>\n<p>I\u2019ll use my creativity, my professional approach and my interest in all things new to move your projects forward \u2013 with a clear focus on both people and results.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\"><\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\"><a href=\"https:\/\/dialogueprojects.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">dialogueprojects.de<\/a><\/div>\n<\/div>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-14\"><div class=\"fusion-panel panel-default panel-c852a9f72705b392a fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c852a9f72705b392a\"><a aria-expanded=\"false\" aria-controls=\"c852a9f72705b392a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-14\" data-target=\"#c852a9f72705b392a\" href=\"#c852a9f72705b392a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"c852a9f72705b392a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c852a9f72705b392a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Consulting about all aspects of international business<\/li>\n<li>Business development and sales<\/li>\n<li>Facilitating and managing change processes with clear focus on employees<\/li>\n<li>Workshop moderation<\/li>\n<li>Marketing strategy, activity planning and execution<\/li>\n<li>Customer processes, touch points, customer experiences, CRM<\/li>\n<li>National and international new customer acquisition B2B \/ B2C, online and offline<\/li>\n<li>Seminar programme for successful inter-personal communication<\/li>\n<li>Extensive international network in the direct marketing industry<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a322574373149af6a fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a322574373149af6a\"><a aria-expanded=\"false\" aria-controls=\"a322574373149af6a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-14\" data-target=\"#a322574373149af6a\" href=\"#a322574373149af6a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"a322574373149af6a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a322574373149af6a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2010 Dialogue Projects, self-employed <b>International Business Consultant<\/b><\/li>\n<li><b>Projects:<\/b> Call centre guidelines for teams in USA and Philippines; dental clinic UK expansion; global team building (South America, Europe, Turkey, Russia); UK agency expansion to Germany; German B2B data supplier market entry in UK and US; global partnerships for US data company; (direct) marketing activities for mail order company; interim email coordinator for mail order company; renumeration package for sales team; international mailing campaigns for USA\/AUS\/NL\/UK; service provider benchmarking.<\/li>\n<li>1994-2010 various roles at Arnold, Demmerer &amp; Partner Gesellschaft f\u00fcr creatives Zielgruppenmarketing m.b.H., Stuttgart, leading specialist for direct marketing and new customer acquisition<\/li>\n<li>2007-2010 <b>Partner and Managing Director<\/b><\/li>\n<li>1997-2007 <b>Director International<\/b>, established and developed the international division for clients from UK, USA, IT, NL with full profit-centre responsibility<\/li>\n<li>1994-1998 <b>Key Account Manager<\/b>, campaign planning for mailings &amp; inserts, data management, acquisition of first international clients<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-954423a3ad44ffeb3 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_954423a3ad44ffeb3\"><a aria-expanded=\"false\" aria-controls=\"954423a3ad44ffeb3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-14\" data-target=\"#954423a3ad44ffeb3\" href=\"#954423a3ad44ffeb3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"954423a3ad44ffeb3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_954423a3ad44ffeb3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Leeds Metropolitan University, UK, B.A. (Hons) Business Studies \/ Marketing<\/li>\n<li>Pforzheim University, Postgraduate European Business Certificate \/ Mktg<\/li>\n<li>NLP Practitioner, Communication Consultant according to Schulz von Thun (i.A.),<\/li>\n<li>Transactional Analyst Consultant (focus on organisations) (i.A.)<\/li>\n<li>Mountain hiking with panoramic views, modern wholefood cuisine, jazz singing<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-15 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-15 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"300\" title=\"Guenther_Lieck\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Guenther_Lieck-200x300.jpg\" alt class=\"img-responsive wp-image-2793\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Guenther_Lieck-200x300.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Guenther_Lieck.jpg 640w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16\"><h2><span style=\"color: #005fb3;\">G\u00fcnther Lieck<\/span><\/h2>\n<p>The recommendations I make for your business are based on strategic foresight and sound analysis. I am a fan of analogies: Just like Attikus Schacht, I too am an avid mountain climber and enjoy all its facets.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-15\"><div class=\"fusion-panel panel-default panel-fa81ca14348ad1648 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fa81ca14348ad1648\"><a aria-expanded=\"false\" aria-controls=\"fa81ca14348ad1648\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-15\" data-target=\"#fa81ca14348ad1648\" href=\"#fa81ca14348ad1648\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"fa81ca14348ad1648\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fa81ca14348ad1648\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Management consulting for market entry into Germany<\/li>\n<li>Programme\/project management: scoping, orchestration of project development and decision-making, also hands-on tasks, hand over to client. Responsible for up to 50 project employees, more than 1k stakeholders, up to \u20ac100m investment volume.<\/li>\n<li>Problem-solving of all kinds, in particular organisation and processes: analysis, interpretation, developing options, submitting documents for decision-making process.<\/li>\n<li>Strategy development and audit, turnaround, business development, start up, strategic account planning, customer relationship management.<\/li>\n<li>Interim projects and division leadership<\/li>\n<li>Generalist with a wide scope of global industrial experience in different functional roles<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-af78afa2d2cce2b44 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_af78afa2d2cce2b44\"><a aria-expanded=\"false\" aria-controls=\"af78afa2d2cce2b44\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-15\" data-target=\"#af78afa2d2cce2b44\" href=\"#af78afa2d2cce2b44\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"af78afa2d2cce2b44\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_af78afa2d2cce2b44\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Strategic and operative projects at board and senior management level with clear briefing to produce measurable results. Industry experience: Financial services\/retail, big pharmaceuticals, bio-tech<\/li>\n<li>Since 2010 self-employed <b>Consultant and Interim Project Manager<\/b>, owner GUL, Zurich\/Baar, Switzerland, member of the Schacht Consulting network<\/li>\n<li>2006-2010 Kunsthaus Z\u00fcrich\/Z\u00fcrich Kunstgesellschaft, Zurich, Switzerland, <b>Expansion Manager<\/b> responsible for CHF180m investment budget<\/li>\n<li>2000-2006 McKinsey &amp; Company, Zurich, Switzerland, <b>Senior Project Manager<\/b> (level below partner) for international strategic and operative projects in life sciences, special chemicals, tourism, financial services, PPP<\/li>\n<li>1995-1998 The Boston Consulting Group, Munich, <b>Management Consultant<\/b> for projects in engineering, rail transportation, automotive (e-commerce), FMCG, financial services<\/li>\n<li>1994-1995 Rover Group Ltd, Birmingham, UK, part of MG F design team<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ae60f9066598db07d fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ae60f9066598db07d\"><a aria-expanded=\"false\" aria-controls=\"ae60f9066598db07d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-15\" data-target=\"#ae60f9066598db07d\" href=\"#ae60f9066598db07d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"ae60f9066598db07d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ae60f9066598db07d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Leeds Metropolitan University, UK, B.A. (Hons.) Business Studies\/Marketing<\/li>\n<li>Technical University Darmstadt, Industrial Engineering with Mechanical Engineering<\/li>\n<li>INSEAD Fontainebleau, France, MBA (Hons.) with distinction in marketing, finance, entrepreneurship<\/li>\n<li>Alpine tourer (in particular skiing tours, e.g. Manaslu 8163m), triathlon, cycling, finisher at Cape Epic 2011, \u00d6tztaler Marathon<\/li>\n<li>Avid father (son *2013, daughter *2016)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-17 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-16 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-16 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"300\" title=\"noreen-tausendfreund\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/noreen-tausendfreund-188x300.jpg\" alt class=\"img-responsive wp-image-2778\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/noreen-tausendfreund-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/noreen-tausendfreund.jpg 600w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-17\"><h2><span style=\"color: #005fb3;\">Noreen Tausendfreund<\/span><\/h2>\n<p>My strength is to mould and redesign the scope for activity. In both my private and business life I live and love change and the opportunities change brings.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-16\"><div class=\"fusion-panel panel-default panel-3b30bc670d77a9e01 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3b30bc670d77a9e01\"><a aria-expanded=\"false\" aria-controls=\"3b30bc670d77a9e01\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-16\" data-target=\"#3b30bc670d77a9e01\" href=\"#3b30bc670d77a9e01\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"3b30bc670d77a9e01\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3b30bc670d77a9e01\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Conflict coaching and mediation<\/li>\n<li>Consulting, training, process facilitation for communication culture, team building, employee motivation, vision focus, change management<\/li>\n<li>Systemic coaching (individuals, teams, groups)<\/li>\n<li>Diversity management and training<\/li>\n<li>Supervision and peer intervision<\/li>\n<li>Training and coaching of leaders and trainers<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-05c70ae313d8a79f6 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_05c70ae313d8a79f6\"><a aria-expanded=\"false\" aria-controls=\"05c70ae313d8a79f6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-16\" data-target=\"#05c70ae313d8a79f6\" href=\"#05c70ae313d8a79f6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"05c70ae313d8a79f6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_05c70ae313d8a79f6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Master of Mediation<\/li>\n<li>Diversity Trainer<\/li>\n<li>Process Facilitator<\/li>\n<li>Supervisor<\/li>\n<li>Systematic Coach<\/li>\n<li>Certified Marketing Manager<\/li>\n<li>International Administrative Management<\/li>\n<li>High school leavers certificate<\/li>\n<li>Languages: German, English, Chinese, Spanish<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-18 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-17 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-17 hover-type-none\"><img decoding=\"async\" width=\"267\" height=\"300\" title=\"Bild_CV_A22\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Bild_CV_A22-267x300.jpg\" alt class=\"img-responsive wp-image-2810\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Bild_CV_A22-267x300.jpg 267w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Bild_CV_A22.jpg 492w\" sizes=\"(max-width: 267px) 100vw, 267px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-50 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-18\"><h2><span style=\"color: #005fb3;\">Christian Votava<\/span><\/h2>\n<p>Consulting means shaping the future together with the client.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-17\"><div class=\"fusion-panel panel-default panel-39ac76d6e8ed7a718 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_39ac76d6e8ed7a718\"><a aria-expanded=\"false\" aria-controls=\"39ac76d6e8ed7a718\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-17\" data-target=\"#39ac76d6e8ed7a718\" href=\"#39ac76d6e8ed7a718\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"39ac76d6e8ed7a718\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_39ac76d6e8ed7a718\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Shaping the digital transformation within customer service<\/li>\n<li>Establishing customer service as an organization\u00b4s knowledge-platform and creation of a frame for organizational learning<\/li>\n<li>Design of business model and services<\/li>\n<li>Realignment of service providers as drivers of innovation<\/li>\n<li>New hybrid forms of organizing work and next generation operating models<\/li>\n<li>Innovative organizational structures simultaneously enhancing the efficiency, flexibility and customer orientation of service operations<\/li>\n<li>Predictive and adaptive planning and controlling processes<\/li>\n<li>Financial advising models for direct banking<\/li>\n<li>Implementation of outsourcing and insourcing projects<\/li>\n<li>Interfacing service organizations with (internal and external) clients<\/li>\n<li>Creation and interim management of customer contact centers<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2ec981dfdee3a17da fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2ec981dfdee3a17da\"><a aria-expanded=\"false\" aria-controls=\"2ec981dfdee3a17da\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-17\" data-target=\"#2ec981dfdee3a17da\" href=\"#2ec981dfdee3a17da\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"2ec981dfdee3a17da\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2ec981dfdee3a17da\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2006 <b>Teaching assignments at the University of Bor\u00e5s\/Sweden<\/b> with focus on Strategic &amp; Marketing Management and Entrepreneurship<\/li>\n<li>Since 1996 <b>Managing Director<\/b>, Realise GmbH Strategic Consulting<\/li>\n<li>1993 &#8211; 1996 <b>Sales Manager<\/b> Region Rhine\/Main for Process Automation &amp; Key Account Manager for the Chemical Industry, Siemens AG, Frankfurt<\/li>\n<li>1992 &#8211; 1993 <b>Marketing Manager<\/b> Process Automation, Siemens AG, Karlsruhe<\/li>\n<li>1988 &#8211; 1991 <b>Export Manager<\/b> Measuring &amp; Control Systems Europe\/ USA, Siemens AG, Karlsruhe<\/li>\n<li>1986 &#8211; 1988 <b>Assistant to the Management Board<\/b>, Siemens AG, Karlsruhe<\/li>\n<li>1984 &#8211; 1986 <b>Product Manager<\/b> Database Systems, T\u00e9l\u00e9syst\u00e8mes, Paris<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b28eb1a419e923502 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b28eb1a419e923502\"><a aria-expanded=\"false\" aria-controls=\"b28eb1a419e923502\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-17\" data-target=\"#b28eb1a419e923502\" href=\"#b28eb1a419e923502\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"b28eb1a419e923502\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b28eb1a419e923502\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Executive MBA<\/li>\n<li>Guest Scientist at the &#8220;Centre National de la Recherche Scientifique&#8221; (CNRS), Paris \/ France<\/li>\n<li>Degree Chemistry and doctorate in theoretical and computer chemistry<\/li>\n<li>High school graduation at the European School (Brussels and Karlsruhe)<\/li>\n<li>Languages: German, English, French and Italian<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-19 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-51 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-52 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-18 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-18 hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"960\" title=\"simon\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/simon.jpg\" alt class=\"img-responsive wp-image-3344\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/simon-200x320.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/simon-400x640.jpg 400w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/simon.jpg 600w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-53 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\"><h2><span style=\"color: #005fb3;\">Daniel Simon<\/span><\/h2>\n<p>Partner sought to spar with for optimised business processes?<\/p>\n<p>I help you to reduce complexity, synchronise your (digital) processes and am your sparring partner for greater efficiency and reliability in your company.<\/p>\n<p><a href=\"http:\/\/www.danywhy.de\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.danywhy.de&amp;source=gmail&amp;ust=1703246089727000&amp;usg=AOvVaw3l-NKaIJC0QedRBeXcBPI2\">www.danywhy.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-18\"><div class=\"fusion-panel panel-default panel-60daf3bd359ad94df fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_60daf3bd359ad94df\"><a aria-expanded=\"false\" aria-controls=\"60daf3bd359ad94df\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-18\" data-target=\"#60daf3bd359ad94df\" href=\"#60daf3bd359ad94df\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"60daf3bd359ad94df\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_60daf3bd359ad94df\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"panel panel-primary\">\n<div id=\"single-collapse-30\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<ul>\n<li>Target marketing expert<\/li>\n<li>Direct marketing across all channels<\/li>\n<li>Big data specialist<\/li>\n<li>Data Privacy (DE and EU)<\/li>\n<li>Corporate Development and Private Equity<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-36b5cd959780e1893 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_36b5cd959780e1893\"><a aria-expanded=\"false\" aria-controls=\"36b5cd959780e1893\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-18\" data-target=\"#36b5cd959780e1893\" href=\"#36b5cd959780e1893\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"36b5cd959780e1893\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_36b5cd959780e1893\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>QUADRESS GmbH: <strong>Managing director and partner<\/strong> (since 2001)<\/li>\n<li>infraTest Digital Solutions GmbH: <strong>Managing director and partner<\/strong><\/li>\n<li>DATATRUSTEE GmbH: <strong>Partner<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-54a58aebe337221c0 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_54a58aebe337221c0\"><a aria-expanded=\"false\" aria-controls=\"54a58aebe337221c0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-18\" data-target=\"#54a58aebe337221c0\" href=\"#54a58aebe337221c0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"54a58aebe337221c0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_54a58aebe337221c0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Degree in Logistics, Bochum University<\/li>\n<li>High school leavers certificate<\/li>\n<li>Languages: German, English, Turkish (basic knowledge)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-20 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-54 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-55 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-19 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-19 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"284\" title=\"Meyer\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Meyer.jpg\" alt class=\"img-responsive wp-image-3418\"\/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-56 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-20\"><h2><span style=\"color: #005fb3;\">Thorsten Meyer<\/span><\/h2>\n<p><a href=\"http:\/\/www.thorsten-meyer.de\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.danywhy.de&amp;source=gmail&amp;ust=1703246089727000&amp;usg=AOvVaw3l-NKaIJC0QedRBeXcBPI2\">www.thorsten-meyer.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-19\"><div class=\"fusion-panel panel-default panel-1abb38a3e176a5549 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1abb38a3e176a5549\"><a aria-expanded=\"false\" aria-controls=\"1abb38a3e176a5549\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-19\" data-target=\"#1abb38a3e176a5549\" href=\"#1abb38a3e176a5549\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"1abb38a3e176a5549\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1abb38a3e176a5549\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"panel panel-primary\">\n<div id=\"single-collapse-30\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<ul>\n<li><strong>Performance management<\/strong> with the aim of sustainably improving the profitability and cost efficiency of the organisational unit.<\/li>\n<li><strong>Organisational development<\/strong> with the aim of having a lean, competent and motivated customer service organisation that reacts flexibly and in a performance-oriented manner to current and future challenges.<\/li>\n<li><strong>Interim management<\/strong> with the aim of filling temporarily unoccupied or temporarily necessary tasks as a manager in such a way that continuity is maintained and the set corporate goals are effectively achieved.<\/li>\n<li><strong>Contract management<\/strong> with the aim of organising the framework conditions for clients and contractors in such a way that a positive collaboration is created that contributes to the development and achievement of objectives for both companies.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-101e50e40302aa289 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_101e50e40302aa289\"><a aria-expanded=\"false\" aria-controls=\"101e50e40302aa289\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-19\" data-target=\"#101e50e40302aa289\" href=\"#101e50e40302aa289\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"101e50e40302aa289\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_101e50e40302aa289\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Consultant &amp; Interim Manager<\/strong> since 2024<\/li>\n<li>2018 to 2023 <strong>Senior Director Operations &amp; Member of the Executive Board<\/strong> at Competence Call Centre (CCC) and Telus International<\/li>\n<li>2011 to 2018 <strong>Director Revenue &amp; Relationship Management<\/strong> at Sky Deutschland<\/li>\n<li>2009 to 2011 <strong>Interim Manager<\/strong><\/li>\n<li>2000 to 2009 <strong>Managing Director<\/strong> Customer Service Startup of Micrologica<\/li>\n<li>1994 to 2000 <strong>Head of Customer Service &amp; CRM<\/strong> at Dresdner Verm\u00f6gensberatungsgesellschaft (now Commerzbank)<\/li>\n<li>1992 to 1994 <strong>Project Manager<\/strong> Epsilon Data<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4680e22f174d8d399 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4680e22f174d8d399\"><a aria-expanded=\"false\" aria-controls=\"4680e22f174d8d399\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-19\" data-target=\"#4680e22f174d8d399\" href=\"#4680e22f174d8d399\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"4680e22f174d8d399\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4680e22f174d8d399\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>University of Applied Sciences Frankfurt am Main \/ Computer Engineering<\/li>\n<li>Specialist in dialogue marketing<\/li>\n<li>LEAN Master<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-21 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-57 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-58 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-20 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-20 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"300\" title=\"BON\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/BON-188x300.jpg\" alt class=\"img-responsive wp-image-2843\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/BON-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/BON.jpg 600w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-59 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\"><h2><span style=\"color: #005fb3;\">Bj\u00f6rn Ole Neumann<\/span><\/h2>\n<p>Different. Sustainable. Growing.<\/p>\n<p><a href=\"http:\/\/www.talent-leadership.de\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.talent-leadership.de&amp;source=gmail&amp;ust=1604819020448000&amp;usg=AOvVaw0oAyT0xVNqzknNjMO5FzsR\">www.talent-leadership.de<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-20\"><div class=\"fusion-panel panel-default panel-410397951bbda3b99 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_410397951bbda3b99\"><a aria-expanded=\"false\" aria-controls=\"410397951bbda3b99\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-20\" data-target=\"#410397951bbda3b99\" href=\"#410397951bbda3b99\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"410397951bbda3b99\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_410397951bbda3b99\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Talent Leadership | Talent development and leadership in sales and service<\/li>\n<li>Innovative sales and service strategies | Development and implementation<\/li>\n<li>Business Development | Development of new business areas<\/li>\n<li>Key Account Management | Development and maintenance of strategic customers<\/li>\n<li>Channel Management | Development of additional distribution channels<\/li>\n<li>Project Management | Digital transformation along the distribution channel<\/li>\n<li>Process Management | Sales Excellence | CRM | LEAN Management<\/li>\n<li>Change Management | Realignment of the sales force | Reengineering<\/li>\n<li>Business To Government | Development and maintenance of relations to state institutions and NGOs<\/li>\n<li>Business Coaching | Specialists and managers in sales and service| Training<\/li>\n<li>Interim Management | Division management | Project management<\/li>\n<li>Controlling | Financial and management controlling<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7d389ad377e2fbd95 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7d389ad377e2fbd95\"><a aria-expanded=\"false\" aria-controls=\"7d389ad377e2fbd95\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-20\" data-target=\"#7d389ad377e2fbd95\" href=\"#7d389ad377e2fbd95\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"7d389ad377e2fbd95\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7d389ad377e2fbd95\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>2018 <b>Founder<\/b> | Talent Leadership \u00ae<\/li>\n<li><b>Head of Sales Europe | Vice President<\/b> | Fleischhacker GmbH &amp; Co KG Distrikt Direktor | Healthcare | Philips GmbH<\/li>\n<li><b>Market DACH Sales Leader<\/b> | Ultrasound | Philips Medizinsysteme GmbH<\/li>\n<li><b>Business Development Manager<\/b> | Philips Medizinsysteme GmbH Assistant Business Controller | Controlling | Philips Semiconductors<\/li>\n<li><b>Revenue Planner<\/b> | Logistics | Philips Semiconductors GmbH Officer | International Product Marketing | Philips Semiconductors<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c47daa54af3a2abc5 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c47daa54af3a2abc5\"><a aria-expanded=\"false\" aria-controls=\"c47daa54af3a2abc5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-20\" data-target=\"#c47daa54af3a2abc5\" href=\"#c47daa54af3a2abc5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"c47daa54af3a2abc5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c47daa54af3a2abc5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Diplomkaufmann | University of Hamburg | Trade and Marketing<\/li>\n<li>Controller Certificate | Controller Akademie Feldafing and Bernried<\/li>\n<li>Industriekaufmann | Philips GmbH Hamburg<\/li>\n<li>Business Trainer &#8211; Coach &#8211; Change Management Consultant | mesh\u00aeAcademy, Munich<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-22 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-60 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-61 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-21 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-21 hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"960\" title=\"Thomas_Opheys_600x960\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Opheys_600x960-1.jpg\" alt class=\"img-responsive wp-image-2956\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Opheys_600x960-1-200x320.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Opheys_600x960-1-400x640.jpg 400w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Thomas_Opheys_600x960-1.jpg 600w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-62 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-22\" style=\"--awb-text-transform:none;\"><h2><span style=\"color: #005fb3;\"> Thomas Opheys<\/span><\/h2>\n<p>I implement, optimise and perfect workforce management with experience, analytics and innovation. For me, trust and customer orientation are the strongest pillars for success in projects and in day-to-day business. People experience me as factual-rational, cooperative, balanced, empathetic and efficiency fanatic.<\/p>\n<p><a href=\"https:\/\/professional-workforce.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/professional-workforce.com\/\">professional-workforce.com<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-21\"><div class=\"fusion-panel panel-default panel-d007943cdc2d42f6a fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d007943cdc2d42f6a\"><a aria-expanded=\"false\" aria-controls=\"d007943cdc2d42f6a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-21\" data-target=\"#d007943cdc2d42f6a\" href=\"#d007943cdc2d42f6a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"d007943cdc2d42f6a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d007943cdc2d42f6a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Consulting, interim management, software tools and managed services in the contact centre specialist areas<\/p>\n<ul>\n<li>Budget modelling, planning and control<\/li>\n<li>Forecasting (focus on data, methodology, tool and team)<\/li>\n<li>Capacity management with innovative tools<\/li>\n<li>Workforce planning and WFM systems<\/li>\n<li>Intraday management \/ control of the operative business<\/li>\n<li>Performance management<\/li>\n<li>Outsourcing and service provider management<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-453cc3719889c7c1e fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_453cc3719889c7c1e\"><a aria-expanded=\"false\" aria-controls=\"453cc3719889c7c1e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-21\" data-target=\"#453cc3719889c7c1e\" href=\"#453cc3719889c7c1e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"453cc3719889c7c1e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_453cc3719889c7c1e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>More than 25 years of experience in the contact centre business<\/li>\n<li>Manager with up to 100 employees in leading positions<\/li>\n<li>Cross-industry knowledge with concrete experience in retail, media, service, technology and communication, as well as e-commerce<\/li>\n<li>Personal responsibility for budget and project management of large implementation projects in the field of ACD\/routing, contact centre technology, outbound, IVR, etc. with project teams of up to 75 employees and project budgets of up to 15 million EUR<\/li>\n<li>Multiple responsibility for the development of new contact centre locations from the search for the region and the object to the implementation<\/li>\n<li>Responsibility for Amazon EU Workforce Planning and the development of a Global Control Centre in India<\/li>\n<li><b>Head of Business Performance Management<\/b> at 1&amp;1<\/li>\n<li><b>Head of Workforce Management at Arvato\/Bertelsmann<\/b><\/li>\n<li><b>Head of Workforce Management<\/b> and Customer Service BI at sky<\/li>\n<li><b>Head of Workforce Management<\/b> at Quelle\/Neckermann<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fb8843efe514b4647 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fb8843efe514b4647\"><a aria-expanded=\"false\" aria-controls=\"fb8843efe514b4647\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-21\" data-target=\"#fb8843efe514b4647\" href=\"#fb8843efe514b4647\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"fb8843efe514b4647\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fb8843efe514b4647\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Degree in computer science<\/li>\n<li>English fluent, business fluent<\/li>\n<li>International management, leading intercultural teams<\/li>\n<li>French and Spanish: basic knowledge<\/li>\n<li>Specialist<\/li>\n<li>Family man level 3<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-23 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-63 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-64 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-22 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-22 hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"565\" title=\"AS_Genesys_02_ohneLogo_nuroben\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/AS_Genesys_02_ohneLogo_nuroben-600x565.jpg\" alt class=\"img-responsive wp-image-3427\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/AS_Genesys_02_ohneLogo_nuroben-200x188.jpg 200w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/AS_Genesys_02_ohneLogo_nuroben-400x377.jpg 400w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/AS_Genesys_02_ohneLogo_nuroben-600x565.jpg 600w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/AS_Genesys_02_ohneLogo_nuroben-800x753.jpg 800w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/AS_Genesys_02_ohneLogo_nuroben.jpg 1160w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-65 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\"><h2><span style=\"color: #005fb3;\">Anthony Soprano<\/span><\/h2>\n<p>CX enthusiast | Project Manager PMP<\/p>\n<p>I support companies in defining and implementing their CX journey. As an experienced project manager and CX expert, I help you find, introduce and further develop the right technology for your optimal CX process.<\/p>\n<p><a href=\"https:\/\/plivizion.com\/\">www.plivizion.com<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-22\"><div class=\"fusion-panel panel-default panel-5d0f73f4a7c9a69fc fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5d0f73f4a7c9a69fc\"><a aria-expanded=\"false\" aria-controls=\"5d0f73f4a7c9a69fc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-22\" data-target=\"#5d0f73f4a7c9a69fc\" href=\"#5d0f73f4a7c9a69fc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"5d0f73f4a7c9a69fc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5d0f73f4a7c9a69fc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Sound knowledge of the financial sector<\/li>\n<li>Sound knowledge of communication and collaboration solutions<\/li>\n<li>Sound knowledge of the evaluation and integration of third-party software<\/li>\n<li>Sound knowledge of legal, functional and technical aspects of projects<\/li>\n<li>Evaluation of cloud infrastructures<\/li>\n<li>Successful implementation of business and IT projects nationally \/ internationally<\/li>\n<li>Leading contract negotiations<\/li>\n<li>Budget controlling<\/li>\n<li>Communication and reporting to C-level executives<\/li>\n<li>Determined, structured and strongly results-orientated<\/li>\n<li>Customer-orientation<\/li>\n<li>Highly motivated and strong communication skills<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7e6e3a00d4996bdd4 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7e6e3a00d4996bdd4\"><a aria-expanded=\"false\" aria-controls=\"7e6e3a00d4996bdd4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-22\" data-target=\"#7e6e3a00d4996bdd4\" href=\"#7e6e3a00d4996bdd4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"7e6e3a00d4996bdd4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7e6e3a00d4996bdd4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Processing of tenders in the financial sector incl. contract negotiations &#8211; Account Executive<\/li>\n<li>Orchestration of partners for the development and implementation of a holistic customer journey infrastructure (voice, contact centre, RPA) &#8211; Account Executive<\/li>\n<li>Design and implementation of a new infrastructure for a multi-client banking environment &#8211; Project Manager \/ Product Owner<\/li>\n<li>Design and implementation of a self-service platform &#8211; Product Owner<\/li>\n<li>Evaluate outsourcing partners and implement BPO concept &#8211; Project Manager<\/li>\n<li>Setting up the technical infrastructure for BPO locations in India, China and Poland &#8211; Project Manager<\/li>\n<li>Evaluate user help desk cloud platforms &#8211; technical project manager<\/li>\n<li>Design and implement eSignature product &#8211; project manager, product manager<\/li>\n<li>Implementation of a geo-redundant VoIP infrastructure &#8211; project manager<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-477540a43aa4757d5 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_477540a43aa4757d5\"><a aria-expanded=\"false\" aria-controls=\"477540a43aa4757d5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-22\" data-target=\"#477540a43aa4757d5\" href=\"#477540a43aa4757d5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"477540a43aa4757d5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_477540a43aa4757d5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Project Management Professional (PMP), Projekt Management Institute<\/li>\n<li>Diplom-Wirtschaftsinformatiker, Duale Hochschule BW<\/li>\n<li>B.A. in Business Administration \u2013 First Class Honours, Business Administration, Open University London,<\/li>\n<li>CILS, Livello DUE, Universita per Stranieri di Siena<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-24 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-66 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-67 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-23 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-23 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"300\" title=\"Oliver_kl\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Oliver_kl-188x300.jpg\" alt class=\"img-responsive wp-image-2851\" srcset=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/Oliver_kl-188x300.jpg 188w, https:\/\/schacht-consulting.de\/wp-content\/uploads\/Oliver_kl.jpg 600w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-68 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-24\"><h2><span style=\"color: #005fb3;\">Oliver Straubel<\/span><\/h2>\n<p>My belief is that all the knowledge and competence of a company is not in the technologies used, but in the people who make up the company and its value. In my understanding, modern management, marketing and sales are holistic systems that should no longer be treated separately and, if necessary, can only be changed together.<\/p>\n<p><a href=\"http:\/\/www.holism.digital\/\">www.holism.digital<\/a> and\u00a0<a href=\"http:\/\/www.dta.digital\/\">www.dta.digital<\/a><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-23\"><div class=\"fusion-panel panel-default panel-5e7910151a422733e fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5e7910151a422733e\"><a aria-expanded=\"false\" aria-controls=\"5e7910151a422733e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-23\" data-target=\"#5e7910151a422733e\" href=\"#5e7910151a422733e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"5e7910151a422733e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5e7910151a422733e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"panel panel-primary\">\n<div id=\"single-collapse-30\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>Change manager with a focus on digitalisation and\/or (re)positioning in marketing, sales and leadership.<br \/>\nIn this context:<\/p>\n<ul>\n<li>Trainer \/ Lecturer \/ Coach<\/li>\n<li>Interim Manager for &#8220;Digital Routes&#8221;<\/li>\n<li>Strategic consultant and strategy developer<\/li>\n<li>Team developer and individual coach for specialists and managers<\/li>\n<li>(Re)motivation for sales and management teams<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-292aeeef3879f3956 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_292aeeef3879f3956\"><a aria-expanded=\"false\" aria-controls=\"292aeeef3879f3956\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-23\" data-target=\"#292aeeef3879f3956\" href=\"#292aeeef3879f3956\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"292aeeef3879f3956\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_292aeeef3879f3956\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>since 2013 until today: Holism GmbH (formerly indialogum GmbH), Dortmund, <b>Founder \/ GGF, Consultant, Trainer, Speaker, Lecturer, (Interim)Manager<\/b><\/li>\n<li>2018 to date: MMA &#8211; M\u00fcnchner Marketing Akademie, Munich, <b>lecturer, trainer, consultant for digitalisation<\/b><\/li>\n<li>2018 to date: DTA &#8211; Digitale Transformation Akademie, Dortmund, <b>Founder, GGF, Lecturer, Trainer, Consultant for Digitalisation<\/b><\/li>\n<li>Previously worked for many years as a <b>consultant and managing director<\/b> of several companies.<\/li>\n<li>Many years of work as a <b>lecturer<\/b> for various further education institutions.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5b6c810ffd635705c fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5b6c810ffd635705c\"><a aria-expanded=\"false\" aria-controls=\"5b6c810ffd635705c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-23\" data-target=\"#5b6c810ffd635705c\" href=\"#5b6c810ffd635705c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"5b6c810ffd635705c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5b6c810ffd635705c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Dipl. Betriebswirt, IWW, Hagen<\/li>\n<li>Psychologischer Berater, Hamburger Akademie f\u00fcr Fernstudien, Hamburg<\/li>\n<li>Fachwirt Dialogmarketing, D\u00fcsseldorf<\/li>\n<li>Business Coach und Trainer, V.I.E.L. und dvct, Hamburg<\/li>\n<li>Kaufmann, H\u00f6here Handelsschule, Brilon<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-25 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-69 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-70 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-24 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-24 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"256\" title=\"ilona-weigand-foto.256&#215;256\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/ilona-weigand-foto.256x256.webp\" alt class=\"img-responsive wp-image-3350\"\/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-71 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-25\"><h2><span style=\"color: #005fb3;\">Ilona Weigand<\/span><\/h2>\n<p>From order to cash &#8211; Service is an attitude!<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-24\"><div class=\"fusion-panel panel-default panel-d22146f9c17aaa872 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d22146f9c17aaa872\"><a aria-expanded=\"false\" aria-controls=\"d22146f9c17aaa872\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-24\" data-target=\"#d22146f9c17aaa872\" href=\"#d22146f9c17aaa872\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"d22146f9c17aaa872\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d22146f9c17aaa872\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"panel panel-primary\">\n<div id=\"single-collapse-30\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<ul>\n<li>Responsible for strategy and operational management of large B2C service units across the entire customer operations value chain<\/li>\n<li>Leading, qualifying &amp; mentoring employees and managers to achieve best-of-class performance<\/li>\n<li>Integrating teams, shaping corporate change and developing new organisational structures through change management<\/li>\n<li>Planning and implementing new structures in the areas of organisation, leadership and process optimisation to improve performance<\/li>\n<li>Developing and implementing quality assurance measures<\/li>\n<li>Developing and implementing outsourcing strategies including the selection and management of external partners, conducting contract negotiations through to contract conclusion<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-af6b2610942e773c1 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_af6b2610942e773c1\"><a aria-expanded=\"false\" aria-controls=\"af6b2610942e773c1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-24\" data-target=\"#af6b2610942e773c1\" href=\"#af6b2610942e773c1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"af6b2610942e773c1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_af6b2610942e773c1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>2023 nominated for the Female Leadership Award of the German Call Centre Association<\/strong><\/li>\n<li><strong>2021 &#8211; 2023 Head of Customer Service, Bruno Bader GmbH<\/strong> + Co KG, Pforzheim<br \/>\nChange of customer service to the nearshore area, conception and development of a new quality assurance concept<\/li>\n<li><strong>2020 &#8211; 2021 Director Customer Service, home24<\/strong>, Berlin<br \/>\nStructural optimisation of the division incl. development of a separate quality management system with a focus on process improvements<\/li>\n<li><strong>2015 &#8211; 2019 Managing Director Power Service<\/strong>, Cologne<br \/>\nEstablishment and organisational, process-related and performance-related development of customer service for MediaMarkt and Saturn stores, e-commerce and the technical hotline<\/li>\n<li><strong>2011 &#8211; 2014 Managing Director Customer Service, Weltbild publishing group<\/strong>, Augsburg<br \/>\nMember of the management, up to 220 employees internally and 600 employees externally with outsourcing partners, responsible for national customer management<\/li>\n<li><strong>1992 &#8211; 2010 Various management tasks in the area of customer service and sales support, Vodafone GmbH<\/strong>, D\u00fcsseldorf<br \/>\nProcess-related and organisational adaptation of the departments and areas responsible to a rapidly growing B2C mass business<\/li>\n<li><strong>1986 &#8211; 1992 eismann Tiefk\u00fchl-Heimservice GmbH &amp; Co KG<\/strong>, Mettmann<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1b4174a6cfbb2ca31 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1b4174a6cfbb2ca31\"><a aria-expanded=\"false\" aria-controls=\"1b4174a6cfbb2ca31\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-24\" data-target=\"#1b4174a6cfbb2ca31\" href=\"#1b4174a6cfbb2ca31\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"1b4174a6cfbb2ca31\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1b4174a6cfbb2ca31\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>1980 &#8211; 1985 : Study of Oecotrophology,<\/strong><br \/>\nRheinische Friedrich-Wilhelms-University , Bonn<\/p>\n<p>Degree: Dip. Oeco-troph.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-26 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-72 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;max-width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e2e2e2;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-73 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-bottom-shadow-color:rgba(0,0,0,0.4);--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"awb-image-frame awb-image-frame-25 awb-bottomshadow\" style=\"max-width:180px;display:inline-block;\"><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-25 hover-type-none\"><img decoding=\"async\" width=\"188\" height=\"256\" title=\"jan-wolff\" src=\"https:\/\/schacht-consulting.de\/wp-content\/uploads\/jan-wolff.webp\" alt class=\"img-responsive wp-image-3401\"\/><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-74 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-26\"><h2><span style=\"color: #005fb3;\">Jan Wolff<\/span><\/h2>\n<p><a href=\"https:\/\/www.compassyourbusiness.com\/\">www.compassyourbusiness.com<\/a><\/p>\n<p>CX enthusiast | passionate designer and optimiser<\/p>\n<p>My passion and mission is to help organisations efficiently align customer service structures and processes to strengthen their market position, achieve growth and improve profitability.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:rgba(0,95,179,0.99);--awb-title-font-family:&quot;Alegreya Sans&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-3047-25\"><div class=\"fusion-panel panel-default panel-8909c5125a9a02cc1 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8909c5125a9a02cc1\"><a aria-expanded=\"false\" aria-controls=\"8909c5125a9a02cc1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-25\" data-target=\"#8909c5125a9a02cc1\" href=\"#8909c5125a9a02cc1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Expertise<\/span><\/a><\/h4><\/div><div id=\"8909c5125a9a02cc1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8909c5125a9a02cc1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"panel panel-primary\">\n<div id=\"single-collapse-30\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<ul>\n<li>Development \/ review through to implementation and monitoring of the CX and customer service strategy to achieve a new level of service<\/li>\n<li>Analysis of strengths and weaknesses and efficient optimisation of current CX and customer service structures and processes<\/li>\n<li>Sustainable financial optimisation<\/li>\n<li>Analysis and optimisation of external partner set-ups and their performance<\/li>\n<li>(Interim) management \/ support for restructuring or necessary optimisations including accompanying change management<\/li>\n<li>Turnaround\/crisis management as &#8220;task force&#8221; leader<\/li>\n<li>Sustainable project management<\/li>\n<li>Definition of implementation strategy for Lean Six Sigma as a philosophy and methodology<\/li>\n<li>Implementation of Lean Six Sigma training customised to the service industry (Champion, Yellow or Green Belt)<\/li>\n<li>Continuous mentoring to consolidate the knowledge from the training<\/li>\n<li>Management of complex optimisation projects<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-75e3250c37a193569 fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_75e3250c37a193569\"><a aria-expanded=\"false\" aria-controls=\"75e3250c37a193569\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-25\" data-target=\"#75e3250c37a193569\" href=\"#75e3250c37a193569\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Experience<\/span><\/a><\/h4><\/div><div id=\"75e3250c37a193569\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_75e3250c37a193569\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Since 2024: <strong>Founder and owner of Compass Your Business<\/strong> and partner in the Schacht Consulting network<br \/>\nCX excellence \/ call centre optimisation, interim management, Six Sigma \/ CIP<\/li>\n<li>2021 &#8211; 2024: <strong>Managing Director, VP Operations<\/strong>, TELUS International Northern Europe<br \/>\nManagement responsibility for 6 countries, their operations and EBITDA results, approx. 4,500 employees; &gt;50 client accounts<\/li>\n<li>2019-2021: <strong>Head of Operations Domestic Germany<\/strong>, Teleperformance Germany:<br \/>\nProfessional and disciplinary management of the 6 Germany site managers, the quality department and the workforce management team with overall responsibility for ~2000 employees<\/li>\n<li>2015 &#8211; 2019: <strong>Call Center Manager &amp; Director Continuous Improvement<\/strong>, Teleperformance Germany<br \/>\nManagement and optimisation of a location with ~530 employees<\/li>\n<li>2006 &#8211; 2014: <strong>Regional Quality Director \/ Six Sigma Master Black Belt<\/strong>, Sitel GmbH (now Foundever)<br \/>\nResponsible for the optimisation of client accounts at 13 international locations incl. training and management of 8 dedicated Lean Six Sigma resources<\/li>\n<li>2004 &#8211; 2006: <strong>Project Engineer Quality Management \/ Six Sigma Master Black Belt<\/strong>, BenQ Mobile GmbH &amp; Co. OHG (previously Siemens Mobile)<\/li>\n<li>2003 &#8211; 2004: <strong>Industrial Engineer<\/strong> &#8211; Dynamit Nobel Kunststoff GmbH<\/li>\n<li>2000 &#8211; 2003: <strong>Process- &amp; Process-Development-Engineer<\/strong> &#8211; 3M Deutschland GmbH<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-21ee3154c55ba688a fusion-toggle-has-divider\" style=\"--awb-title-color:#212934;--awb-content-color:#4a4e57;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_21ee3154c55ba688a\"><a aria-expanded=\"false\" aria-controls=\"21ee3154c55ba688a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3047-25\" data-target=\"#21ee3154c55ba688a\" href=\"#21ee3154c55ba688a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qualifications<\/span><\/a><\/h4><\/div><div id=\"21ee3154c55ba688a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_21ee3154c55ba688a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Lean Six Sigma Master Black Belt, SOM GbR (05.2006)<\/li>\n<li>Lean Six Sigma Black Belt, Valeocon (09.2005)<\/li>\n<li>Dipl. Ing. Process Engineering, FH-Niederrhein Krefeld (04.2000)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-27 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-75 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:right;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/schacht-consulting.de\/en\/\"><i class=\"fa-undo fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Back<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3047","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wer wir sind | Schacht Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schacht-consulting.de\/en\/wer-wir-sind\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wer wir sind | Schacht Consulting\" \/>\n<meta property=\"og:url\" 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