Germany’s Specialist in Customer Service Excellence
and Contact Center Transformation

People

HR | Sales | Training

We empower leadership, sales, and service teams right where performance happens: in day-to-day business. This enables employees to act with greater clarity, provide better customer service, and drive successful change.

Organisation

Project | Operation | Reorganisation

We organize processes, roles, and collaboration so that your customer service team can make decisions faster, manage operations more effectively, and deliver measurably better results. Get your transformation off to a focused start.

Technology

IT Organisation | Selection and Setup

We turn technology into value: the right systems, streamlined processes, and clear requirements—so that tools make your life easier instead of confusing you. Find the solution that really works.

INDIVIDUAL SOLUTIONS FOR YOUR CUSTOMER SERVICE AND SALES

Benefit from the expertise we have acquired over more than 20 years. Together with you, we work out sensible steps and call a spade a spade to support you and your company in the long term. Call on the services of the experienced managers at Schacht Consulting right away.

We look forward to getting to know you.

Who We Are

The core team, consisting of experienced managers from the customer service and sales sectors, offers you the expertise they have acquired over the past 20 years. As directors and division heads, they have successfully held positions such as Business Unit Manager, Business Development Manager, Sales Manager, IT Manager, Operations Manager, Human Resources Manager, and Senior Project Manager, and are now here to support you with advice and practical assistance. Together with you, we can lead your company to the top.

Meet the people behind Schacht Consulting…

Attikus A. Schacht

Keplerstr. 1
70771 Leinfelden-Echterdingen, Germany

+49 151 15374308
 +49 321 25374308
 info@schacht-consulting.de

Clients so far

Schacht Consulting provided us with significant support in selecting a workforce management solution for our service centres in Hamburg and Leipzig. Thanks to their structured analysis of our organisation’s current situation and our previous, heavily Excel-based staff scheduling processes, as well as their translation of our business and technical requirements into a clear requirements profile, we were able to conduct a targeted assessment of the market for WFM providers. The evaluation matrix, cost estimate and final recommendation provided us with a transparent and robust basis for selecting the right, future-proof solution for our cross-site staff scheduling.

Andreas Franz, H.B.C. Hanse Betreuungscenter GmbH

Over many years, we have found our collaboration with Mr Schacht and his network to be extremely professional, reliable and valuable. We particularly appreciate the pragmatic approaches to problem-solving, which are not only convincing in theory but can also be put into practice straight away. The ongoing support we have received over many years, the open communication and the solution-oriented dialogue make this collaboration particularly valuable to us. We look forward to continuing to work together and are happy to recommend Mr Schacht and his network.

André Michel, Hitado GmbH

We greatly valued the collaboration with Schacht Consulting in redesigning and tendering our central contact centre services. They helped us clarify the role of the call centre within our communication strategy, structure our requirements across all service channels and supporting systems, and turn this into a solid, regulation‑compliant tender package. As a result, we were able to compare bids in a consistent way and award the contract to the provider best suited to our current and future needs.

Morten Espelund, European Commission, DG Communication
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Through our involvement in the Marketing Club and DDV, we are deeply committed to bringing improvements and innovations to life for the industry. We encourage mutual exchange and are delighted when we can share our experiences with colleagues. Here you’ll find an overview of all of Schacht Consulting’s partnerships.