We offer a wide range of IT organisation modules for the „Contact Centre of the Future“ and always recommend a tailor-made solution to fulfill your exact requirements. Starting with an analysis of the current systems and processes, we then identify the various options available on the market based on the most relevant issues for your company. A strategic concept is developed to include all the necessary tools for the ideal solution.This means: We make sure that a selected tool works smoothly in your infrastructure. At Schacht Consulting, we personally take care of the necessary adjustments. Everything from a single source!
Schacht Consulting offers technical selection process support for ACD systems, eCRM, personal planning and workforce software, knowledge management, agent desktop solutions, infrastructure. In addition our team advise on improving the use of IT tools and interim leadership of your IT team.