INDIVIDUAL SOLUTIONS FOR YOUR CUSTOMER SERVICE AND SALES
The core team, consisting of experienced managers from the fields of customer service and sales, puts the expertise they have acquired over the past 20 years at your disposal. As directors and division managers, they have very successfully held positions such as Head of Business Unit, Head of Business Development, Head of Sales, Head of IT, Head of Operations, Head of Human Resource and Senior Project Management and are now available to provide you with advice and support. So, together with you, we can lead your company to the top.
Keplerstr. 1
70771 Leinfelden-Echterdingen, Germany
+49 151 15374308
+49 321 25374308
info@schacht-consulting.de
Clients so far
Schacht Consulting provided us with significant support in selecting a workforce management solution for our service centres in Hamburg and Leipzig. Thanks to their structured analysis of our organisation’s current situation and our previous, heavily Excel-based staff scheduling processes, as well as their translation of our business and technical requirements into a clear requirements profile, we were able to conduct a targeted assessment of the market for WFM providers. The evaluation matrix, cost estimate and final recommendation provided us with a transparent and robust basis for selecting the right, future-proof solution for our cross-site staff scheduling.
Andreas Franz, H.B.C. Hanse Betreuungscenter GmbHOver many years, we have found our collaboration with Mr Schacht and his network to be extremely professional, reliable and valuable. We particularly appreciate the pragmatic approaches to problem-solving, which are not only convincing in theory but can also be put into practice straight away. The ongoing support we have received over many years, the open communication and the solution-oriented dialogue make this collaboration particularly valuable to us. We look forward to continuing to work together and are happy to recommend Mr Schacht and his network.
We greatly valued the collaboration with Schacht Consulting in redesigning and tendering our central contact centre services. They helped us clarify the role of the call centre within our communication strategy, structure our requirements across all service channels and supporting systems, and turn this into a solid, regulation‑compliant tender package. As a result, we were able to compare bids in a consistent way and award the contract to the provider best suited to our current and future needs.
We are intensively involved in the Marketing Club and DDV organisations with the aim of bringing improvements and innovations to life for the industry. We encourage exchange among ourselves and are happy to share our experiences among colleagues. Here you can find all partnerships of Schacht Consulting at a glance.