Training and coaching by Schacht Consulting creates the desired changes in the individual and in the client organisation. We think very sportingly here too. Only practical relevance and practice bring the desired success. Knowing methods and theories is good – but it is better to try them out and discuss them during the training. It is important for us to include the entire team responsible in a training – from the operations staff, the local trainers to the managers. This is the only way to ensure the long-term success of a training measure. Because lasting success is important to us.
We give you security and excellence with the modules
- Training of teams in your customer service centre, in the sales department
- Creation of training materials
- Creation and optimisation of interview guidelines
- Individual and group coaching of managers
Keplerstr. 1
70771 Leinfelden-Echterdingen, Germany
Clients so far
Schacht Consulting provided us with significant support in selecting a workforce management solution for our service centres in Hamburg and Leipzig. Thanks to their structured analysis of our organisation’s current situation and our previous, heavily Excel-based staff scheduling processes, as well as their translation of our business and technical requirements into a clear requirements profile, we were able to conduct a targeted assessment of the market for WFM providers. The evaluation matrix, cost estimate and final recommendation provided us with a transparent and robust basis for selecting the right, future-proof solution for our cross-site staff scheduling.
Andreas Franz, H.B.C. Hanse Betreuungscenter GmbHOver many years, we have found our collaboration with Mr Schacht and his network to be extremely professional, reliable and valuable. We particularly appreciate the pragmatic approaches to problem-solving, which are not only convincing in theory but can also be put into practice straight away. The ongoing support we have received over many years, the open communication and the solution-oriented dialogue make this collaboration particularly valuable to us. We look forward to continuing to work together and are happy to recommend Mr Schacht and his network.
We greatly valued the collaboration with Schacht Consulting in redesigning and tendering our central contact centre services. They helped us clarify the role of the call centre within our communication strategy, structure our requirements across all service channels and supporting systems, and turn this into a solid, regulation‑compliant tender package. As a result, we were able to compare bids in a consistent way and award the contract to the provider best suited to our current and future needs.
