Together with you, we look at and analyse the innovation and digitalisation fields of your customer service unit. With the help of the Irritant Value Matrix, it becomes clear which processes can be solved with which technical innovations.
For this purpose, we present you with different technical innovations and show you your scope of possibilities. On this basis, we support you in developing ideas from your daily process routine and in questioning processes: Do additional technical tools make sense at all or is it not necessary for the specific application? Where can innovations be used profitably?