IT Organisation

For your IT, we offer different modules for a “Contact Centre of the Future”. We always recommend a solution that is tailored to you and not an off-the-shelf one. Starting with an analysis of your existing solutions and processes, we show you which options are available on the market and which topics are best suited to you. In a strategic target concept, we then develop the right tools for you and bring them into line.

This means: we make sure that a selected tool also functions smoothly in your infrastructure. At Schacht Consulting, we personally take care of any necessary adjustments. Everything from one source!

Schacht Consulting offers technical selection support for example for

• ACD systems
• eCRM
• staff scheduling and workforce management tools
• knowledge management
• agent desktop optimisation
• infrastructure
• optimisation of the tools used